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The car was not serviced - just MOT
Totally satisfied. They couldnt have done more for me.Car was repaired quickly, I was informed of progress throughout the day and the service videos were very interesting and helpful in understanding the problems with the vehicle
Car collected and returned as planned.
All good. Only extra was if I could have left it earlier/night before and dropped keys in box.
Done professionally and right. Kept in formed all the way through.
In general, everything was ok, but I was not kept fully informed, and the service was delayed to late on a second day, preventing me from attending to a commitment on the second afternoon. The battery should have been charged earlier.
Adviser moved mountains to help me
They refused to fix the car, refused to send me email with report, said an obvious fault is "normal characteristic, and use every trick in the book not to fix something under warranty. Other dealership took 15 minutes to arrange replacement.
Very helpful member of staff where I booked my car in. I waited for it to be serviced and it was completed by the time I was given originally and the coffee was much appreciated.
Good Service , good communication
There was a slight problem with paying for insurance for courtesy car, insurance company incorrectly indicated I had 9 points on my licence, I have non.
Kept to service schedule and I was made to feel welcome and comfortable while I waited.
Yet again issues when I drove off in the car, for the past three visits I have left with some kind of defect. This time the brake fluid service light is still on after the service was completed on this visit.
Winter wheel swap performed with no issues and car cleaned and vacuumed be the agreed time.
Car in repair at HJ wilmslow for 2 weeks,but kept well informed of progress by Simon Garner and hire cars provided.Slight damage to rear bumper when car stored in yard but HJ agreed to have repainted.Impressed also by Mark Macdonald.
It is a routine service on a well running car. I have no evidence other than routine paperwork to tell me how well or otherwise they did the work.
Inspection wrongly advised that 6500 mile tyres were very worn.
Drop off took 1hr and pick up at closing time due to other similar jobs booked in
same as above
Service was completed on time and car came back very clean.
Because I received clear and efficient service with courtesy.
It all went very smoothly
Easy to book car in, and wheels changed well within time.
If I could give a higher score I would!Whilst I have always found BMW sales and after-sales service and support to be excellent, Halliwell Jones Wilmslow staff will always go the extra mile to ensure Customers receive the best possible service.
service could not be improved!
Could not fault the experience Car was dropped off quickly, very nice courtesy vehicle was provided and I was kept informed throught the day of works/progress on my vehicle. Particulatly like the video VHC emailed to me to show ongoing requirements
Roy in service gave excellent service.
Car booked in via ALD Automotive with a drive train fault. ALD say they told HWJ, HWJ somehow weren't aware. Due to location, work done elsewhere. HWJ said it was a 2 day job. Stratstone said 1 day. Could have been done at HWJ. You lost out.
Individual staff were first class . very keen to make sure everything with the car was as it should be. Many thanks
Excellent customer service.
Very friendly and helpful staff
I book bmw pick and drop service to get service done , once car was handed back , I notice over due service message was still visible on service menu with oil change still due while oil change was already done, had to go back to get it sorted
no fuss service completed quickly
Took x 3 attempts and visits to the dealer t get m to identify a wheel bearing. Las time they had the car for four days with no courtesy car offered. From day one I told the.m It was a wheel bearing.
Hassle free, good service, friendly and helpful staff, couldn't have been easier.
Kept informed all the way. Great service.
Great service - good feedback and prompt attention to my requirements
I found the staff in the service department very friendly and helpful and very efficient
Excellent service, pleasant and informative staff, all round an excellent experience.
Did the work within the day allocated. Car was ready for me at the time agreed.
The staff were fine, the problem is with BMW
Good service and friendly staff
Easy to book; no significant waiting on delivering the car and it was ready to collect on time. Polite and friendly staff. Nicely cleaned inside and out.
I feel confident that the car is well looked after
Felt some options were not provided in full and having to pay small amounts of money for curtesy car insurance when car is new seemed odd
Because you just called me Mrs Shaw and I am Mr!
Prompt, efficient service and well looked after whilst waiting for work to be completed.
Staff and service was excellent
Pre booking , text reminders,
Very good service
I was entirely happy with the process and had no problems.
Halliwell Jones have always provided a very professional and courteous service.
This visit went well although the state the car was returned in was poor (car wash must have done by a child - letter B now missin off doorplate) giving a feeling of it being rushed - car dropped off at 8am and picked up at 5.30ish
Welcoming reception, timely work and a good relaxing cup of tea whist I waited. The work was completed satisfactorily including a well need courtesy wash and valet.
All that needed attention got it
Booked in, arrived, did the work, all on time.
Halliwell Jones service is superb.
Overall car was in for well over a week, re investigation and other faults 'appearing'. Maybe too much reliance on what diagnostic computer says vs experienced mechanic?
Very satisfied with Wilmslow. I was very happy when they were Bluebell. Worried when HJ took over as I have had nothing but bad experience with HJ Chester. All is good in Wilmslow.....................................................................
Not Wilmslow's fault but problems booking (was originally booked into Warrington in error) and although I said they could keep the car for as long as it took, I wasn't expecting to lose a full day
My first visit to the Wilmslow dealership - was pleased to find that my customer experience was even better than the big Manchester city centre dealerships I previously used. I'll keep coming back to Wilmslow for service/repairs from now on, thanks!
Car was ready on Time and delivered back
While I really like BMWs and the service at Halliwell Jones I believe there is a fault with the car and it has not been found or fixed yet
Work carried out in agreed time and car well valeted.
Efficient and made the experience 'hassle-free'
Delivered as promised
The EGM valve had failed. It took longer to fix than in a single dayThe service rep did not inform me until late in the dayThe car had a fault (loose pipe to air filter) and had to be returned and fixed two days later
I have owned lots of BMW cars in my time and I have tried outher makes ie Audis and Jaguar I have all ways retuned to BMW for their superior build quality and customer care which I feel is slightly lacking with my experience this time
Was keep waiting for an hour to get my invoice even though I had been called to say the car was ready.
Everything was explained and delivered within timescale with me being kept informed throughout the day.
My saved radio stations disappeared during the service.
See comments above. Plus, as the car wasnt ready until the time the garage closed, it wasnt cleaned & valeted. Overall it was really terrible customer service.
As a Motability customer a courtesy car was provided free of charge, just top up the tank on return.
When I picked up my car post service there was a little nick under my headlight which I don't recall being there before. Service office have asked me to drop in, although I think that may be an up-selling technique.
Arranged time for service, taken into Wilmslow for morning of shopping, phoned us when ready, picked up and car service and cleaned.
A really well run integrated operation leading to an excellent service experience
Pleasant staff but difficulty with ease of access to the garage.See below.
They replaced an air bag as a recall and three days later told me it did not need replacing. They then came to the house and put the OLD bag back in!!
Treated with courtesy
Polite and do a great job
I mistakenly pulled into the sales center. The person who directed to the actual service center was really quite brusque and rude. Other than that, once I actually got to the service center, the service was what I have come to expect from BMW
Service etc was very good. Exception was a delay in getting car back until next day.
Very helpful feedback and information prior to fitting BMW dashcam and advance advice of cost of dashcam and two repairs carried out on the same day.
The wrong tyre was ordered delaying the return of my car. That said the staff were great.
Car was vacuumed but not cleaned. We also found my wife's glasses broken so we had to have them repaired
Everything was well organised and all the staff went out of their way to be helpful.
Alloy wheel damaged during tyre fitting. Still waiting for follow up contact after revisiting centre for photos to be taken
Because the sale man was good
Very good service from Ashley Townley in all respects. Other staff also helpful.(PS I rarely give full marks in these surveys!)
Helped me as much as they can, Ashley was very helpful
Couldnt have asked for a smoother purchase, pre delivery and delivery dates were communicated fully and handover was fully explained by Stephen and Ashley.
Very helpful staff members.
Everyone was so willing to help.
already stated above, plus other staff members
Daniel was always friendly when we dealt with him, as was Zoe who dealt with our Finance Agreement.When we got into the car it only had 9 miles of fuel in it which was disappointing.
The staff were excellent
Polite professional but it has a welcoming family atmosphere. They are glad to see you even if you are browsing
I had a great experience plus my friend on a separate note had great service with the service department even tho the car wasn't purchased from there.
Good - Paul sorted out a tow bar to be fitted by another company.
Mark Marsland really looked after me throughout the whole process.
Nothing was too much trouble. Stephen offered to pick me up from home and drive me to the BMW centre, which wasn't needed, but was nice to know that I didn't need to worry about picking up my new car.
Even though reverse camera not installed as ordered a satisfactory explanation was provided and compensation offered.
Very friendly and efficient purchase experience. Very happy with sales support received so far.
Contract negotiations and handover were very smooth, disappointed to be told that the handbook was missing and was on "back order" and still hasn't arrived
I was given a frank and full picture of the BMW range which together with price options that allowed me to make an informed choice as to my car purchase
very well looked after at each step, and answered all the questions i had, along with expert advice about all the elements of the car.
Everything was explained clearly and I am very satisfied with my car
The car has not yet been delivered - this is the only reason it's not 5 stars. My salesman - Stephen Fleming - was very helpful and made sure he found the right car for me.
The salesman was knowledgable, efficient and friendly. everything went very smoothly.
Mark at Halliwell Jones couldnt do enough for us. Always called back when requested to answer questions and on top of that, a really nice guy to deal with.
Ashley and Zoe from the Wilmslow centre are both highly professional and very personable. The whole experience was actually great fun.
Very helpful and friendly service. Good communication and updates on delivery progress.
Easy and made to feel welcome. First class staff