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ABOUT HALLIWELL JONES WILMSLOW

Welcome to Halliwell Jones Wilmslow

Latest News & Events

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance

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The BMW Lower Emissions Allowance.

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Halliwell Jones Summer Offers

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The Black Fire Edition of the BMW X5 M and BMW X6 M

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Careers at Halliwell Jones

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The first ever BMW 6 Series Gran Turismo

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The all-new BMW X3.

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THE ALL-NEW BMW M4 CS

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BMW i3 94Ah RANGE EXTENDER WINS BEST PLUG-IN CAR AWARD

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THE NEW BMW 5 SERIES TOURING

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The new BMW i8 Prontonic Colours

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Name of Warrington Wolves’ home to remain as The Halliwell Jones Stadium for at least five more years

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The New BMW 5 Series Saloon Launch Event

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NEW Halliwell Jones Films

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BMW i3 Service Inclusive

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BMW M140i 5-door Sports Hatch now available at Halliwell Jones BMW.

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The BMW 5 Series. The World's most successful business car

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The BMW X1 is now available on the Motability Scheme.

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Best Large Executive Company Car

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The Halliwell Jones Rewards Card

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The Professional Footballers Association

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We're now on Instagram!

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BMW Concept M4 GTS

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BMW Approved Bodyshop Manager of the Year 2015

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Job Vacancy- Service Advisor

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Meet our Product Genius

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Blues star converts to Halliwell Jones BMW

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Scott Green

Head of Business

Paul Brooks

New Car Sales Manager

John Astbury

New Car Business Manager

Daniel Fell

New Car Sales Executive

Ashley Townley

New Car Sales Executive

Stephen Fleming

New Car Sales Executive

Rosa Pollard

New Car Sales Executive

Phil Barratt

Local Business Development Manager

Nicki Ashton

Local Business Development Manager

Gareth Boardman

Used Car Sales Executive

Lewis Calcutt

Used Car Sales Executive

Anthony Friend

Service Manager

Anthony Lockwood

Service Advisor

Sarah Dixon

Service Advisor

Amy Millward

Service Advisor

Anthony Hanvey

Service Advisor

Roy Kerr

Service Advisor

Anna Boakes

Customer Host

Rob Anderson

Parts Manager

Andy Seith

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As above

Service

Professional and knowledgable

Service

Please see my comments above. I can think of nothing else that could have been done to completely satisfy my requirements. The cleaning of the car was an unexpected but very welcome bonus.

Service

Serviced, cleaned and delivered back to my door with no hassle at all and great service all round

Service

The car was returned by the dealer ( great service ) but the clock was not 're-started' and a fitting I installed to 'power up' my 'sat nav', 'dash cam' and phone was removed and not replaced as it had been originally fitted by me.

Service

As above

Service

As above

Service

They jeot me fully informed and did what they were going to do when they were going to do it. The issues I highlighted above I consider to be with BMW and their warranty policy.

Service

Happened as planned and treated well in reception area

Service

Explained all in detail

Service

As above, plus very clear on anticipated cost, timings, etc.

Service

Good punctuality and very welcoming in the waiting area

Service

Very efficient.

Service

Despite me clearly letting the service team know what the issues were with the car, they did not complete the service in the day and had to hold the car overnight promising to return it first thing the next day. The car finally appeared at 1pm.

Service

No problems

Service

I brought my x5 in for a repair following an air suspension failure. having been told that the car could not be seen for 6 days was further informed that I couldn't have a loan car and would have to hire one. No help from HJ for a loyal customer.

Service

All the staff from the initial welcome to final handover were very friendly and professional.Messages were answered promptly and with the appropriate information given.

Service

ConsIterate staff

Service

Could not fault the service. Car was cleaned and vacuumed and I was kept abreast of the progress throughout the day. The courtesy car was excellent aswell.My service advisor was excellent.

Service

a) courtesy vehicles are never availableb) an issue went undiagnosed which may have been resolved had more time been available on a test drive with a technician.I will have to rebook, take more time out of my day and be without transport again.

Service

efficient workkept informedcourteous & professional

Service

very good professional servicecar picked up returned serviced washed and hooveredno problems

Service

Repair was carried out to a very good standard and car returned in a clean condition

Service

As above. Pleasant and courteous staff.

Service

Everything went according to advised plan and other matters were completed as we went along. Full detail telephoned through to me to keep me in touch with progress.

Service

Already answered

Service

all our requests with things that we thought were wrong with our car thanks mainly to Athony

Service

Lee at the body shop is outstanding and nothing was too much trouble.

Service

Communication and explanation

Service

The staff members are pleasant, helpful and courteous, and the car is always beautifully valeted

Service

Very professional

Service

I was very well looked after, my car was serviced whilst I waited and all done for exceptional value. Also whilst I was there, I was given the opportunity to review some of Halliwell Jones's offerings.

Service

as above

Service

Took it in for birthday treat valet, booking etc was easy but the quality of the valet was poor. Boot not vacuumed, front of the car and wing mirrors still covered with dirt, not all wax buffed off.

Service

As stated, everything that was identified for servicing was carried out without hassle!

Service

service ok

Service

The customer experience is excellent and any questions or queries one has arefully explained. Presentation of my car after service is exceptional.

Service

Not the service I would expect

Service

Service was fine but using service while on holiday was not easy

Service

Because the service was supportive and helpful

Service

New front wheels to be fitted as part of a warranty claim were not available to be fitted on the agreed date of my visit requiring a two day stop over for the vehicle

Service

As above

Service

Brilliant and helpful staff. Anthony at Service Reception is amazing

Service

There was an issue with a tyre that meant we could not have the car returned to us. We were informed of this late afternoon even though they had the car since ~10:30. The garage were unable to offer any service to get me home from work.

Service

This was a free 1st "birthday treat" check up for my car - what's not to be satisfied about that!

Service
I would like to thank you for your positive feedback. It is great to know that we deliver a 5 Star experience to you every time you visit us. kind Regards

I had to make many manoeuvres to vacate the parking bay

Service

Car was not completed on the day hence comment about courtesy car

Service
Mr Ford, I am sorry we have not delivered our normal service experience to you on this occasion. We do endeavour to try and fix every car first time every time and it seems we failed on this occasion. I am sure we WILL deliver an extremely high level of satisfaction moving forward on your next vist. Kind regards

As above

Service

Advised me of additional work that was due and arranged for it to be done asap.

Service
Thank You, Mr Joyce for your positive feedback. We always try to go that extra mile to make sure our customers are happy and kept informed at all times. We are delighted with your comments and we look forward to providing you with a 5 star experience in the future. Kind regards

My service history wasn't filled in.

Service

Consideration given to me as a long standing customer

Service
Thank You Mr lloyd for your kind words. It is always our aim to go the extra mile to exceed our customers’ expectations. I will pass on your comments to our service department. kind regards

The car is amazing, however the after service is not. I was not informed that for my warranty job, a pre auth would be taken by the garage for a very large labour charge of £171 per hour. As you can imagine, I was shocked at this and the actual charg

Service

as above

Service
Thank You, Mr Jee for your kind words. At Halliwell Jones we all like to work as a team, and I am glad you received a 5 Star experience, Kind regards

Lack of information about scheduling the repair and the nature of the problem. Not clear why it needed two and a half days to deal with it.

Service
Thank you for your feedback, having looked into the repair, the vehicle needed a programming update as part of the repair and unfortunately this can take the vehicle overnight and into another working day, I do apologise for this. Hopefully we will provide you with a 5 star service on your next visit to us. Kind regards

Simon went the extra mile for me.

Service
Thank You Miss Novello for your kind words. I am delighted you received a 5 star experience. It is always our aim to go the extra mile to exceed our customers’ expectations. I will pass on your comments onto Roy & Simon. Kind regards

Efficient team

Service
Thank you, Doctor Gordon for your positive feedback. At Halliwell Jones we take every step in providing a great experience, every time efficiently and in comfort. We look forward to seeing you on your next visit. Kind regards

Quick service

Service
Thank you, Mr Petherbridge for awarding us 5 stars. I am delighted you received a very high level of service throughout .Our aim is always to go above and beyond to deliver excellence. We really look forward to seeing you in the future. Kind regards

30 minute wait for car

Service
Mr Browning, I am sorry you did not receive our high level of customer service and you had to wait an additional 30 minutes. It is always our aim to deliver excellence in every area of our business, something that we will hopefully deliver on your next visit. Kind regards

Very friendly staff

Service
Thank You for your positive feedback Mr Ul-Haq. It is always our aim to deliver the highest level of satisfaction to which I am pleased you have received, I will pass you comments over to our service team. Kind regards

Everything was good - I couldn't see room for improvement.

Service
Thank You, for awarding us 5 Stars Mrs Stansby. Our aim is to deliver excellence first time, every time, to which I am delighted you receive every time you visit us. I will pass on your feedback to our service team. Kind regards

Everything worked fine

Service
Thank You Mr Schofield for you feedback. I am delighted you were happy with your service at Halliwell Jones and provided you with a 5 star service.. We look forward to seeing you in the future. Kind regards

Halliwell Jones in Wilmslow always look after me really well - even though I didn't even buy the car there, keep up the good work.

Service
On Behalf of the Service team at Halliwell Jones,I would like to thank you for your extremely positive feedback and ensuring we delivered a 5 star experience to you, your comments are very valuable to us, and heart warming to read. We look forward to delivering the highest level of service to you for many years to come. Kind regards

My car isn't fixed. I was advised an apple software update may fux the problem. Wait and see and come back in a few weeks if it hasn't.

Service
Mr Duff, I am sorry we did not deliver a five star experience on this occasion. We endevour to get things correct first time every time. Regarding phone issue, I believe the vehicle has been back into us and the problem has now been resolved. Kind regards

The car was collected and delivered and the job done.

Service
Thank You,Mr Folkman, for your feedback. Hopefully we can deliver a 5 star service on your next visit, Kind regards

I was pleased to experience the helpfull staff attitude I was kept informed of all the process ,the quoted figure for the service was adhered too ,the collection and delivery of my car with a complimentry car valet was a big bonus ,many thanks .

Service
Thank you for your extremely positive feedback Mrs Humphries. At Halliwell Jones we take pride in providing you with a great experience every time you visit us. Kind Regards regards

The service and the staff were excelllent

Service
On Behalf of the Service team at Halliwell Jones,I would like to thank you for your extremely positive feedback and ensuring we delivered a 5 star experience to you, your comments are very valuable to us, and heart warming to read. We look forward to delivering the highest level of service to you for many years to come. Kind regards

Courteous, attentive, speedy, job done on time and well.

Service
Thank You Dr Henson for you positive feedback. Our main aim is always to deliver a 5 star experience first time every time. Kind regards

The original repair failed within days.

Service

I was very pleased with service only reason not given full stars I has to wait quite a long time with my 3 year old daughter which was not ideal!

Service
I am sorry you had to wait longer than anticipated Mrs Lennard. This is not the culture at Halliwell Jones as we endeavour to try to keep all waiting times to a minimum, hopefully we can deliver a more prompt service next time. Please also feel free to request a collect & deliver or loan car for you convenience on your next visit, Kind regards

The car was collected late and I had specifically asked for the car to be returned by 5.00pm as I had an appointment (this was confirmed staff as being OK), the car was actually returned at nearly 6.00pm.

Service

work completed on time with excellent service

Service
Thank You for your positive feedback Mr Ward. It is always our aim to deliver the highest level of satisfaction to which I am pleased you have received. Kind regards

My BMW was showing "service" in red and I requested a service online After 2 weeks no one has contacted me, which I thought would happen?I rang the service department myself to arrange the appointment

Service
Thank you, Mrs Morley for your feedback. Firstly may I apologise for your initial experience, but I am glad to see we delivered a 5 star experience overall, kind regards

Efficient service but only point is that I noticed some time later on checking tyre pressure that the silver cap had been replaced by a black one. This was a bit thoughtless and implies a lack of attention to detail

Service

I was always kept up-to-date as to the progress of my car's health check and as they were running a little behind they offered to drop the car back which they did

Service
"Thank you for awarding us 5 Stars, we are very pleased to hear you found your recent visit enjoyable, I will pass your comments to our staff! Best regards.

Car was collected from place of work on time, work carried out and returned in very good time in a clean and tidy state.

Service
"On Behalf of the Service team at Halliwell Jones, we would like to thank you for your positive feedback and ensuring we delivered a 5 star experience to you, your comments mean a lot to us. We look forward to seeing you on your next visit. Many Regards

Service requirement (headlamp bulb replacement) was carried out at drop in & wait appointment in the planned time as advised.

Service
Thank you for your feedback Mr Philpott. I am sorry to hear you did not receive our normal 5 star experience, I believe the vehicle is now booked back in for further investigation into the gearbox issue, and I hope that we deliver a 5 star service to you on the day, kind regards

Nice people, good information personalised with video to show health check

Service
Thank you for your extremely positive feedback. I am glad that you received a 5 Star experience. It is always our aim to look after every customer with the highest level of satisfaction and professionalism, to which I am glad you have received. Kind regards

Poor planning even though reminded that I needed a tyre which resulted in a subsequent visit. In addition, prior problem identified which should have been found on a previous visit. However, collection was arranged due to the error.

Service

Excellent service. Thankyou

Service
Thank you, Mrs Hollingsworth for awarding us 5 stars. I am delighted you received a very high level of service throughout. Our aim is always to go above and beyond to deliver excellence. Kind regards

Very good salesman and kept me updated at all times. Car arrived in time.

Sales

See above

Sales

very smooth part exchange process

Sales

Would like disabled level access front and rear as it means going outside all the way around in the rain to get to the back door area, I guess not many wheelchair users come to this branch?

Sales

Everything was handled well.

Sales

Im happy with the car and the deal I got, and the salesman was very helpful. However the the meeting to go through the deals, spec, and purchasing of the car felt a bit rushed. I felt the time slots assigned to the customer is too short.

Sales

The sales staff were very helpful without being too overbearing.

Sales

Although a long wait for petrol factory build it was worth the wait

Sales

Polite,knowledgeable,enthusiastic staff

Sales

My wife agrees; it was the best car purchase experience we've had (and we've purchased new cars from Audi, Lexus, Porsche, Infinity, Jaguar and Toyota).

Sales

Paul from the sales team kept me updated at all stages including a video to me phone when the car arrived

Sales

Again great service and very helpful!

Sales

Service was very efficient, pleasant and made the process very easy.

Sales

Kept me upto date with my order and answered any questions I had

Sales

Excellent service from BMW and Ashley Townley at Halliwell Jones Wilmslow.

Sales

Excellent feedback and communication. Ashley Townley was a pleasure to deal with.

Sales

As above really, Mark was easy to deal with the car I couldn't be happier with

Sales

Change in person I was dealing with was a little disruptive

Sales

I felt the sales process was about getting the car we wanted and I am very happy with the result exceeded our expectation.

Sales

Because this was my experience.

Sales

Ashley at Halliwell Jones Wilmslow was very helpful - knew what I required and what I was wanting in a car. The centre itself was a bit of a let down. For a BMW M centre it felt like a used car dealer.

Sales

From start to finish it was trouble-free and I was always kept informed/ updated.

Sales

Quick and efficient - kept me informed of progress during the delivery process.

Sales

All went well

Sales

Paul Preston was extremely helpful. Very friendly, I didnt feel "sold to" but that he wanted to try and find the car and deal which matched my needs and budget. He kept in touch a lot during the process.

Sales

Great communication, product knowledge and customer service. From start to finish and beyond.

Sales

Very friendly and helpful staff always willing to help.

Sales

VERY PROFESSIONAL