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Warranty work carried out kept me up to date with progress of job
Very efficient and once again well mannered
Problem solving could have been quicker ?
Not very happy, they advised that faults have been fixed, but within minutes of driving my car away it was obvious the fault was still there and had not been correctly repaired, I now have the inconvenience of rebooking which is very time consuming
car was cleaned nicely esp the velcro under the mats wasnt gummed up with dirt which so often happens - nice atttention to detail. It would be nice though if the steering wheels could be given a wipe with a cleaner - i do it before and after service
Everyone appeared to be treated the same no preferential treatment.
Received my vehicle back scratched, dealership provided loan car and rectified the damage, but it should never have happened in the first place.
Average experience nothing special probably wouldnt return to this garage.
All staff were professional and experienced to rectify a small promblem promptly
Service was carried out efficiently and I was notified by video of any problems found with the car.
Based on my first experience with service staff
It is a pleasure dealing with Halliwell Jones as from my experience nothing is toomuch for them.
as above due to service assistant
Being treated like a special customer
Met my needs
Courteous staff. prompt attention.
The part required was not in stock meaning my car was kept overnight and as I was working the following day arrangement was made for my car to be delivered to my place of work. The following day a driver was not available
The service indicator was not reset during this recent oil service. This makes me wonder whether the service was actually carried out.
Work carried out efficiently and on time
They did their job as they always do with a friendly and professional attitude.
No problem booking appointment, and completed on time.
All ran smoothly on the day. Could have done with a little more accuracy on when car would be ready.
I asked them to change a wiper blade and install a new cover for the towing point.Neither of these requests was dealt with
Because I did not get contacted by the BMW service until very late in the afternoon, at which point I have already been on the bus to Wilmslow to collect my car, which however has not been ready until 18:05. Communications have been poor!
They even looked after the dog!
I had a slight wait (20 minutes) despite arriving at the time it was due, 5pm they had the car all day and mechanically it was ready, I just had to wait in a queue to get. My keys and the paperwork.
I was provided a courtesy car and a full service of my vehicle. Everything was explained and communicated - even receiving a call from the engineer who worked on my vehicle - a great personal touch. I was well looked after in the service department.
Always kept Informed of my cars status
Completely hassle free experience
Timely efficient car nicely cleaned
Cannot fault anything. Staff keep you informed right through the service procedure always helpful and knowledgeable.
Poor communication by dealership. Failed to contact me until it was too late to collect the car on the same day. Phoned to request contact from Service mid-afternoon but didnt get a reply. Contradictory advice re new tyres on rear axle.
Wait to book in on arrival
Every thing explained clearly
Smooth booking process and drop off was simple enough. Takeaway coffee machine would be good though and also availability of courtesy cars meant from booking to appointment there was a couple of weeks
the valet was average and missed cleaning inside the boot
Every thing done on time
I am always satisfied with their service and this was no exception.
Very polite member of staff that I dealt with. Very informative and could answer all of my questions.
I normally take the vehicle to Blue Bell and then everything is returned as I left it - i.e. the seats and other settings. This time they had not been returned to the position I had left them in.
Always most helpful and courteous
Service received was generally good, problem with rear wiper not resolved. I appreciate this is an intermittent fault thus difficult to identify
Excellent customer service and curious staff. Even at very short notice a complimentary hire car was provided as there were no courtesy cars available. This kept me on the road till my car was ready to collect.
Excellent - although it was busy (day before Easter) all staff remained enthusiastic and keen to help/ keep me informed.
Know straight away what is wrong and look after you whilst fixing fault as quickly as possible
My MOT failed because there was a bulge in a front tyre. Unfortunately there were none in stock so one had to be ordered...which meant I was without a car for 2 days. However the service dept were apologetic and offered me a reduction on my bill.
It was a vehicle check up rather than a service or anything else but it was done in a short time and the car had been cleaned inside and out.
Always treated well , and genuine caring staff
I was led to believe the battery change was a half hour on. I waited over 2 hours.
They have been very accommodating of my schedules and worked to ensure I got the best service out there
Friendly, professional and efficient staff who took pride in what they were doing.
Extremely satisfied.Unable to fault the experience.Vehicle was valeted and presented looking like new.Anthony made sure everything was perfect on the vehicle. Great service
Always looked after well - both me and my car
All work carried out efficiently and staff couldn't be more helpful.
The in dealer service team were friendly enough but not empowered to address my dissatisfaction above. This will lead me to shop around when I am next looking for a car despite the fact that I am delighted by the car.
Halliwell Jones have always given me a good service and responded promptly to any queries.
The team at Wilmslow did their very best to ensure that this issue was resolved as quickly as possible on the day. However uncertainty as to the eventual duration of the reprogramming issue i.e. what time I could eventually pick up the car frustrated
Communicated as requested and car returned at agreed time.
Dealt with very professionally
No complaints but the facilities appear a little old and small compared to some of the newer BMW garages Ive visited
Everything went exactly to plan - lovely loan car provided as well.
I was treated well and the car was serviced, cleaned and I was kept informed at all stages.
work was completed in the time stated and explained.
Quick efficient kept in touch
The service reception guys were very helpfull
Nice smooth transaction from the start to finish, no hassle, efficient, no pushy sales. Alexio who handled the whole process was superb, polite, very smart and well spoken, it has been an absolute pleasure!
As well as the sales staff every one we came into contact with from the telephonist to the drivers could not have been more pleasant and helpful.Made the experience a real pleasure
The feel of being welcome , listening to what I wanted as stated
Ashley was very helpful and nothing was too much trouble for him
Throughout the whole process, things were organised, I was regularly updated on the status of my car (and I received earlier than expected). Everyone was friendly, helpful and I felt comfortable and relaxed that everything was being taken care of
Excellent as always, Ashley always takes great care of us!
Good at keeping me informed of progress and what to do next.
Everything ran like clockwork and great time spent demonstrating the car along with useful advice tips
Excellent help for Alexio at Wilmslow - knowledgeable and friendly service from all staff members - will be even better when they move to a new larger site
John Rigby always looks after me well. Indeed all the team including Andrew Connor to the valeting team were superb. A huge thank you to them all for another great experience
Mark listened, dealt with my concerns and kept in touch throughout the process
Treated as a valued customer with friendly and efficient service. Delighted with the car.
Our sales person, Mark Marsland, was unflappable and enthusiastic about the product and was willing to listen to my requirements before making recommendations
It was a great experience.
Very professional - any queries I had were answered very quickly
Mark Marsland was excellent throughout.