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ABOUT HALLIWELL JONES WILMSLOW

Welcome to Halliwell Jones Wilmslow

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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THE NEW BMW X5.

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Spring into Summer

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The Halliwell Jones Rewards Card

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Upgrade Event

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The new BMW 2 Series Active & Gran Tourer

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BMW 6 SERIES GRAN TURISMO NOW WITH 0% APR

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What Car? Car of the Year Awards

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Our Latest Motability Offers

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BMW i8 Roadster

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Looking for a nearly new BMW?

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Impress with the new BMW Shadow Edition

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The all-new BMW X3.

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NEW Halliwell Jones Films

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The BMW X1 is now available on the Motability Scheme.

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Best Large Executive Company Car

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Scott Green

Head of Business

John Astbury

New Car Business Manager

Ashley Townley

New Car Sales Executive

Stephen Fleming

New Car Sales Executive

Phil Barratt

Local Business Development Manager

Gareth Boardman

Used Car Sales Executive

Lewis Calcutt

Used Car Sales Executive

Anthony Friend

Service Manager

Anthony Lockwood

Service Advisor

Sarah Dixon

Service Advisor

Amy Millward

Service Advisor

Anthony Hanvey

Service Advisor

Roy Kerr

Service Advisor

Anna Boakes

Customer Host

Rob Anderson

Parts Manager

Andy Seith

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Warranty work carried out kept me up to date with progress of job

Service

Simple, straightforward.

Service

Very efficient and once again well mannered

Service

Problem solving could have been quicker ?

Service

Not very happy, they advised that faults have been fixed, but within minutes of driving my car away it was obvious the fault was still there and had not been correctly repaired, I now have the inconvenience of rebooking which is very time consuming

Service

car was cleaned nicely esp the velcro under the mats wasnt gummed up with dirt which so often happens - nice atttention to detail. It would be nice though if the steering wheels could be given a wipe with a cleaner - i do it before and after service

Service

Everyone appeared to be treated the same no preferential treatment.

Service

Received my vehicle back scratched, dealership provided loan car and rectified the damage, but it should never have happened in the first place.

Service

Average experience nothing special probably wouldn’t return to this garage.

Service

All staff were professional and experienced to rectify a small promblem promptly

Service

Service was carried out efficiently and I was notified by video of any problems found with the car.

Service

Based on my first experience with service staff

Service

It is a pleasure dealing with Halliwell Jones as from my experience nothing is toomuch for them.

Service

as above due to service assistant

Service

Being treated like a special customer

Service

Met my needs

Service

Courteous staff. prompt attention.

Service

The part required was not in stock meaning my car was kept overnight and as I was working the following day arrangement was made for my car to be delivered to my place of work. The following day a driver was not available

Service

The service indicator was not reset during this recent oil service. This makes me wonder whether the service was actually carried out.

Service

Work carried out efficiently and on time

Service

They did their job as they always do with a friendly and professional attitude.

Service

No problem booking appointment, and completed on time.

Service

All ran smoothly on the day. Could have done with a little more accuracy on when car would be ready.

Service

I asked them to change a wiper blade and install a new cover for the towing point.Neither of these requests was dealt with

Service

Because I did not get contacted by the BMW service until very late in the afternoon, at which point I have already been on the bus to Wilmslow to collect my car, which however has not been ready until 18:05. Communications have been poor!

Service

They even looked after the dog!

Service

I had a slight wait (20 minutes) despite arriving at the time it was due, 5pm they had the car all day and mechanically it was ready, I just had to wait in a queue to get. My keys and the paperwork.

Service

I was provided a courtesy car and a full service of my vehicle. Everything was explained and communicated - even receiving a call from the engineer who worked on my vehicle - a great personal touch. I was well looked after in the service department.

Service

Always kept Informed of my cars status

Service

Excellent overall

Service

Very professional

Service

Completely hassle free experience

Service

Timely efficient car nicely cleaned

Service

Cannot fault anything. Staff keep you informed right through the service procedure always helpful and knowledgeable.

Service

Poor communication by dealership. Failed to contact me until it was too late to collect the car on the same day. Phoned to request contact from Service mid-afternoon but didn’t get a reply. Contradictory advice re new tyres on rear axle.

Service

Wait to book in on arrival

Service

Every thing explained clearly

Service

Smooth booking process and drop off was simple enough. Takeaway coffee machine would be good though and also availability of courtesy cars meant from booking to appointment there was a couple of weeks

Service

the valet was average and missed cleaning inside the boot

Service

Every thing done on time

Service

I am always satisfied with their service and this was no exception.

Service

Very polite member of staff that I dealt with. Very informative and could answer all of my questions.

Service

No complaints

Service

I normally take the vehicle to Blue Bell and then everything is returned as I left it - i.e. the seats and other settings. This time they had not been returned to the position I had left them in.

Service

Always most helpful and courteous

Service

Service received was generally good, problem with rear wiper not resolved. I appreciate this is an intermittent fault thus difficult to identify

Service

Excellent customer service and curious staff. Even at very short notice a complimentary hire car was provided as there were no courtesy cars available. This kept me on the road till my car was ready to collect.

Service

Professional service

Service

Excellent - although it was busy (day before Easter) all staff remained enthusiastic and keen to help/ keep me informed.

Service

car great

Service

Know straight away what is wrong and look after you whilst fixing fault as quickly as possible

Service

My MOT failed because there was a bulge in a front tyre. Unfortunately there were none in stock so one had to be ordered...which meant I was without a car for 2 days. However the service dept were apologetic and offered me a reduction on my bill.

Service

Frenley staff

Service

Completely satisfied.”

Service

It was a vehicle check up rather than a service or anything else but it was done in a short time and the car had been cleaned inside and out.

Service

Always treated well , and genuine caring staff

Service

I was led to believe the battery change was a half hour on. I waited over 2 hours.

Service

They have been very accommodating of my schedules and worked to ensure I got the best service out there

Service

Friendly, professional and efficient staff who took pride in what they were doing.

Service

Extremely satisfied.Unable to fault the experience.Vehicle was valeted and presented looking like new.Anthony made sure everything was perfect on the vehicle. Great service

Service

Always looked after well - both me and my car

Service

All work carried out efficiently and staff couldn't be more helpful.

Service

The in dealer service team were friendly enough but not empowered to address my dissatisfaction above. This will lead me to shop around when I am next looking for a car despite the fact that I am delighted by the car.

Service

Halliwell Jones have always given me a good service and responded promptly to any queries.

Service

The team at Wilmslow did their very best to ensure that this issue was resolved as quickly as possible on the day. However uncertainty as to the eventual duration of the reprogramming issue i.e. what time I could eventually pick up the car frustrated

Service

Communicated as requested and car returned at agreed time.

Service

Dealt with very professionally

Service

No complaints but the facilities appear a little old and small compared to some of the newer BMW garages I’ve visited

Service

Everything went exactly to plan - lovely loan car provided as well.

Service

I was treated well and the car was serviced, cleaned and I was kept informed at all stages.

Service

work was completed in the time stated and explained.

Service

Quick efficient kept in touch

Service

The service reception guys were very helpfull

Service

Nice smooth transaction from the start to finish, no hassle, efficient, no pushy sales. Alexio who handled the whole process was superb, polite, very smart and well spoken, it has been an absolute pleasure!

Sales

As well as the sales staff every one we came into contact with from the telephonist to the drivers could not have been more pleasant and helpful.Made the experience a real pleasure

Sales

The feel of being welcome , listening to what I wanted as stated

Sales

Ashley was very helpful and nothing was too much trouble for him

Sales

Throughout the whole process, things were organised, I was regularly updated on the status of my car (and I received earlier than expected). Everyone was friendly, helpful and I felt comfortable and relaxed that everything was being taken care of

Sales

Excellent service

Sales

Excellent as always, Ashley always takes great care of us!

Sales

Good at keeping me informed of progress and what to do next.

Sales

Everything ran like clockwork and great time spent demonstrating the car along with useful advice tips

Sales

Excellent help for Alexio at Wilmslow - knowledgeable and friendly service from all staff members - will be even better when they move to a new larger site

Sales

John Rigby always looks after me well. Indeed all the team including Andrew Connor to the valeting team were superb. A huge thank you to them all for another great experience

Sales

Mark listened, dealt with my concerns and kept in touch throughout the process

Sales

Treated as a valued customer with friendly and efficient service. Delighted with the car.

Sales

Our sales person, Mark Marsland, was unflappable and enthusiastic about the product and was willing to listen to my requirements before making recommendations

Sales

It was a great experience.

Sales

Very professional - any queries I had were answered very quickly

Sales

Mark Marsland was excellent throughout.