Loading...

ABOUT HALLIWELL JONES WILMSLOW

Welcome to Halliwell Jones Wilmslow

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Scott Green

Head of Business

Paul Brooks

New Car Sales Manager

John Astbury

New Car Business Manager

Daniel Fell

New Car Sales Executive

Ashley Townley

New Car Sales Executive

Stephen Fleming

New Car Sales Executive

Phil Barratt

Local Business Development Manager

Gareth Boardman

Used Car Sales Executive

Lewis Calcutt

Used Car Sales Executive

Anthony Friend

Service Manager

Anthony Lockwood

Service Advisor

Sarah Dixon

Service Advisor

Amy Millward

Service Advisor

Anthony Hanvey

Service Advisor

Roy Kerr

Service Advisor

Anna Boakes

Customer Host

Rob Anderson

Parts Manager

Andy Seith

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

While I really like BMWs and the service at Halliwell Jones I believe there is a fault with the car and it has not been found or fixed yet

Service

Work carried out in agreed time and car well valeted.

Service

Efficient and made the experience 'hassle-free'

Service

I have owned lots of BMW cars in my time and I have tried outher makes ie Audis and Jaguar I have all ways retuned to BMW for their superior build quality and customer care which I feel is slightly lacking with my experience this time

Service

Delivered as promised

Service

The EGM valve had failed. It took longer to fix than in a single dayThe service rep did not inform me until late in the dayThe car had a fault (loose pipe to air filter) and had to be returned and fixed two days later

Service

Was keep waiting for an hour to get my invoice even though I had been called to say the car was ready.

Service

As a Motability customer a courtesy car was provided free of charge, just top up the tank on return.

Service

See comments above. Plus, as the car wasnt ready until the time the garage closed, it wasnt cleaned & valeted. Overall it was really terrible customer service.

Service

Everything was explained and delivered within timescale with me being kept informed throughout the day.

Service

My saved radio stations disappeared during the service.

Service

When I picked up my car post service there was a little nick under my headlight which I don't recall being there before. Service office have asked me to drop in, although I think that may be an up-selling technique.

Service

Arranged time for service, taken into Wilmslow for morning of shopping, phoned us when ready, picked up and car service and cleaned.

Service

A really well run integrated operation leading to an excellent service experience

Service

Pleasant staff but difficulty with ease of access to the garage.See below.

Service

Treated with courtesy

Service

They replaced an air bag as a recall and three days later told me it did not need replacing. They then came to the house and put the OLD bag back in!!

Service

Good service

Service

Polite and do a great job

Service

I mistakenly pulled into the sales center. The person who directed to the actual service center was really quite brusque and rude. Other than that, once I actually got to the service center, the service was what I have come to expect from BMW

Service

The wrong tyre was ordered delaying the return of my car. That said the staff were great.

Service

Very helpful feedback and information prior to fitting BMW dashcam and advance advice of cost of dashcam and two repairs carried out on the same day.

Service

Car was vacuumed but not cleaned. We also found my wife's glasses broken so we had to have them repaired

Service

Everything was well organised and all the staff went out of their way to be helpful.

Service

Service etc was very good. Exception was a delay in getting car back until next day.

Service

See above

Service

Alloy wheel damaged during tyre fitting. Still waiting for follow up contact after revisiting centre for photos to be taken

Service

Slight problem dealt with very efficiently

Service

Very disappointed with HJ response to the second turbo needing replaceing in my 320d. It only had 65k on the clock! Won't be using HJ again for the vehicle.

Service

Lost a star because a piece of trim was displaced

Service

As above

Service

Work completed on time and whilst I waited , a most pleasant experience.

Service

Completely satisfied speaks for itself

Service

As above

Service

I am sure the service department were doing all that they could to resolve the issue but the parts took over 2 weeks to arrive.

Service

As above.

Service

Because I was completely satisfied.

Service

Collected vehicle, and dropped off for me, Simon updated me throughout the day very helpful

Service

Can't fault it

Service

My X1 had a safety recall and I was able to book it in within days of receiving the letter. Possible malfunction of the air bag involved replacing the instrument panel. The work including reprogramming was done within the day. They kept me informed

Service

Everyone helpful with a good sales team and service team

Service

Job done on time. Clean car returned. Very efficient.

Service

Rapidly executed service and very well handled

Service

I had my car serviced a couple of weeks ago. This morning I had to have a tyre changed as there was a bulge in the tyre wall. The fitter tells me there are problems with all my tyres and the geometry. Surely this should have been spotted at

Service

From initial contact with Halliwell Jones, Wilmslow all their expert knowledge was reassuring and their service and attention to detail was first-class. Anthony and Simon were extremely professional and helpful. Cannot fault Halliwell Jones, Wilmslow

Service

The Service Department has always been very helpful during services and when investigating minor niggles with the vehicle. Being kept up to date with progress by the service administrator, last time Simon Garner, is much appreciated.

Service

No issues, great communication, just a really easy process.

Service

No problems at all

Service

All good apart from ridiculous price quoted for replacement tyre.

Service

Excellent customer service

Service

Fantastic service - car was taken promptly and I was kept updated throughout the process - would take it back there again next service.

Service

As above

Service

Please see previous comments.

Service

As in my previous comment.

Service

Sales engineer talked through all my needs on initial discussion and when I picked up the car reset my radio and telephone needs

Service

for some reason i couldn't book the service online. Halliwell Jones rang me the next day to say sorry that i had difficulty booking the service online and took the booking over the phone instead. the customer service agent was very helpful.

Service

Very efficient service staff

Service

The gentleman told me they had valeted my car!! It may have been very quickly washed but I expected it to be hovered, polished etc and that was not the case. My previous car was a Mercedes and their service is fantastic so sorry disappointed!

Service

Efficient organisation and prompt attention to request to have car ready by mid-day in order for me to go to a funeral. Achieved including wash and vac!

Service

Efficient and effective communications. and great service.

Service

nothing to add ,I was very happy with the service

Service

Took 2 days to complete the replacement of the two shocks as well as the MOT (which was a pass to start with)

Service

Went above and beyond to meet my requirements.

Service

Did a great job with the car, good value for money, provided an excellent courtesy car for the period of the repairs

Service

Polite and pleasant

Service

Very satisfied with the standard of the job done, the cost of the actual repair, and the condition the car was returned in. However was most unhappy with the diagnostic charges of £170.00 and consider the obligatory action a complete rip off.

Service

Problem diagnosed quickly and two-stage solution proposed so as to avoid unnecessary costs.

Service

Simon t was extremely helpful and kept me well informed throughout the day

Service

As above

Service

Professional and knowledgable

Service

Please see my comments above. I can think of nothing else that could have been done to completely satisfy my requirements. The cleaning of the car was an unexpected but very welcome bonus.

Service

Serviced, cleaned and delivered back to my door with no hassle at all and great service all round

Service

The car was returned by the dealer ( great service ) but the clock was not 're-started' and a fitting I installed to 'power up' my 'sat nav', 'dash cam' and phone was removed and not replaced as it had been originally fitted by me.

Service

They jeot me fully informed and did what they were going to do when they were going to do it. The issues I highlighted above I consider to be with BMW and their warranty policy.

Service

As above

Service

As above

Service

Explained all in detail

Service

As above, plus very clear on anticipated cost, timings, etc.

Service

Happened as planned and treated well in reception area

Service

Good punctuality and very welcoming in the waiting area

Service

Very efficient.

Service

No problems

Service

I brought my x5 in for a repair following an air suspension failure. having been told that the car could not be seen for 6 days was further informed that I couldn't have a loan car and would have to hire one. No help from HJ for a loyal customer.

Service

Despite me clearly letting the service team know what the issues were with the car, they did not complete the service in the day and had to hold the car overnight promising to return it first thing the next day. The car finally appeared at 1pm.

Service

Could not fault the service. Car was cleaned and vacuumed and I was kept abreast of the progress throughout the day. The courtesy car was excellent aswell.My service advisor was excellent.

Service

All the staff from the initial welcome to final handover were very friendly and professional.Messages were answered promptly and with the appropriate information given.

Service

ConsIterate staff

Service

a) courtesy vehicles are never availableb) an issue went undiagnosed which may have been resolved had more time been available on a test drive with a technician.I will have to rebook, take more time out of my day and be without transport again.

Service

very good professional servicecar picked up returned serviced washed and hooveredno problems

Service

Repair was carried out to a very good standard and car returned in a clean condition

Service

efficient workkept informedcourteous & professional

Service

all our requests with things that we thought were wrong with our car thanks mainly to Athony

Service

Already answered

Service

As above. Pleasant and courteous staff.

Service

Everything went according to advised plan and other matters were completed as we went along. Full detail telephoned through to me to keep me in touch with progress.

Service

Communication and explanation

Service

Lee at the body shop is outstanding and nothing was too much trouble.

Service

Ashley and Zoe from the Wilmslow centre are both highly professional and very personable. The whole experience was actually great fun.

Sales

Very helpful and friendly service. Good communication and updates on delivery progress.

Sales

As above

Sales

Easy and made to feel welcome. First class staff

Sales

We were kept up to date about the delivery and were treated very friendly at the Centre.

Sales

We were kept waiting 45min after our booked pick up on 1st Sept. while the salesperson was still dealing with an earlier client. The Sales mgr stepped in to fill the gap but seemed unfamiliar with the handover procedure.

Sales

Our salesman, Ashley,was incredibly helpful, courteous, and knowledgeable. The only reason I didn't give 5 stars was the coffee wasn't great, but I'm afraid I'm a bit of a coffee snob!

Sales

Daniel provided excellent customer service and we could not fault him

Sales

Very Colm, calculated and professional

Sales

Very satisfied, Ashley the salesman went to a great deal of trouble to make the purchase very smooth, making sure I understood all the details as we went along.

Sales

As above . Previous car was an Audi Quatro S line Q3 which I was very satisfied with. However the Audi centre I used seemed less attentive and less interested than I expected. Came to BMW and was extremely impressed and I bought the BMW equivalent .

Sales

Friendly, helpful, not pushy, interested, keen to do business

Sales

Very helpful and fast service, answered any queries by email and in person.

Sales

My objective was achieved with the perfect match of BMW vehicle that I required. Every step of the way I have received outstanding customer care being provided with consideration, courtesy, friendliness and professionalism.

Sales

The above answer applies equally here

Sales

Very good salesman and kept me updated at all times. Car arrived in time.

Sales

See above

Sales

very smooth part exchange process

Sales

Would like disabled level access front and rear as it means going outside all the way around in the rain to get to the back door area, I guess not many wheelchair users come to this branch?

Sales

Everything was handled well.

Sales

Im happy with the car and the deal I got, and the salesman was very helpful. However the the meeting to go through the deals, spec, and purchasing of the car felt a bit rushed. I felt the time slots assigned to the customer is too short.

Sales

The sales staff were very helpful without being too overbearing.

Sales

Although a long wait for petrol factory build it was worth the wait