Loading...

ABOUT HALLIWELL JONES WILMSLOW

Welcome to Halliwell Jones Wilmslow

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Scott Green

Head of Business

John Astbury

New Car Business Manager

Stephen Fleming

New Car Sales Executive

Lewis Calcutt

Used Car Sales Executive

Phil Barratt

Local Business Development Manager

Ashley Townley

Local Business Development Manager

Anthony Friend

Service Manager

Anthony Lockwood

Service Advisor

Sarah Dixon

Service Advisor

Amy Millward

Service Advisor

Anthony Hanvey

Service Advisor

Roy Kerr

Service Advisor

Anna Boakes

Customer Host

Rob Anderson

Parts Manager

Andy Seith

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

This is the first time I have used their pickup service and found it very easy. Staff were friendly and let me know what was happening at all stages. The car was noticeably smoother after the service!

Service

Kept waiting and their update about my car and its collection was not accurate

Service

Upon arrival, I had to wait in the seating area for 20 minutes just to drop my keys off. When I returned to pick my car up in the evening, I had to wait 40 minutes (by far the longest amount of time I have ever spent in a car dealership).

Service

Car not ready when advised , no phone call , had to chase twice

Service

A 40 minute wait to book in. On collection the car had not been given its promised mini valet. After a 50 minute wait it appeared and had only been sprayed with water and not even chamoised off.

Service

The service reception is a little dated

Service

No where to park and lots booking in.Member of staff good trying to keep everyone happy but everyone in waiting room complaining. I waited while my car got an mot, they washed it but didn't tell me or office, waited 1 hr unnecessarily then parked in

Service

Staff are great but the parking is terrible, I was stuck in a traffic jam in the car park for 10 minutes. Very worried about leaving my car in the car park as it is so tight. Luckily everything was fine.

Service

Took longer than previously agreed (additional 90 mins). Car was not valeted inside as has been the case on previous services. Extremely challenging car park to manoeuvre out of, with more cars than it could accommodate using the site.

Service

Waited 30 mins to drop off car, courtesy car was very dirty inside and had 1 litre of fuel in. Rang to find out if car was ready, told they would call back -never did. Waiting 45 mins to take car, was barely acknowledged when I arrived. Very chaotic

Service

Service always timely, professional and excellent.

Service

One of the staff was very rude but manager was very nice

Service

Lack of returning calls

Service

I felt really let down by the desk staff. I felt really unwelcomed to the point that I thought should I ever be using this service again. I feel the staff should be more professional and courteous.

Service

The service indicator wasn't reset, the car wasn't washed or valeted, it took 17, YES 17 attempts over the space of 6 days to get hold of a customer service adviser to report the issue with service indicator. Had to re-book the car to have corrected.

Service

Great service, limited parking

Service

After service found a cover missing from the computer diagnostic port, I had to return to your service centre to sort it out . They said they would order one, still waiting for it. Advisory on windscreen wipers found a piece of grass under ok now

Service

Took over 6 weeks to get brake pads for a mainstream model. When they arrived, I got a text message asking me to call and make an appointment to have them fitted. Refer to comment ref booking centre. Very, Very poor

Service

This was a birthday check after one year.

Service

Lots of customer service people milling about, but not at all concerned about seeing to the customers even though several where waiting. You very much get the impression that they were there to do a job without any customer orientation.

Service

The outcome was good but the journey frustrating!

Service

Quite often when dropping off or collecting have to wait due to not sufficient staff to deal with customers.

Service

Very difficult parking on site

Service

Overall Service excellent, but as a first time user of HJ Wilmslow found that enquiries pre-service were not satisfactorily answered. Staff were unable to advise best entry point to facility.

Service

Good service

Service

It is all to do with the call centre.

Service

Was kept informed at all times

Service

Rather impersonal, felt like a number being processed as quickly as possible.

Service

I initially booked my car in for service and expected to pick a loan car. Got a phone call the night before to say the car was not back yet as not returned by a customer so I had to wait another week for the service.

Service

Car picked up,serviced,cleaned inside and out and returned in good order.

Service

An excellent reliable and friendly centre to deal with every time.

Service

Worst customer experience to date at any franchised dealers including other's brands including audi VW and Mercedes

Service

.....was asking questions as if he wanted to use them against me. I informed Anthony that I was informed that there could be a financial contribution from the services dept and sales dept (as per the ...

Service

For the first time ever a servicing bill ( Brake Fluid Change) was cheaper than my other two cars (£1.38 to be precise)

Service

Broadly ok and in time service. We had been expecting our car to receive a valet but this did not occur. Again, this is our 4th service across our cars and this has happened EVERY time with a variety of excuses.

Service

The car parking facilities are atrocious with several customers not having any where to park at drop resorting to parking on double yellow lines outside your gates.

Service

Again, we have had nothing but prompt, friendly, and excellent service

Service

I only say fairly satisfied because the service itself and the local team were very helpful and friendly, unlike the call centre.

Service

The work was carried out in the time agreed and at the price quoted. I did ask about updating the satnav system, but was told that it was simple to do myself. Well I don't find it simple! I just don't understand what is required, and am afraid!

Service

Overcharged in error, long wait

Service

We were really looked after very well. Kept informed on progress on the car, car was washed and hoovered to a good standard. We were provided wit ha lovely courtesy car too.

Service

Happy with the service that was carried out. I did enquire about a new service package on my car and they said they would phone me the next day with a quote, however no one has got back to me yet.

Service

See all of the above under Q1 This branch is really poor. I have had two excellent experiences at Synter in Sheffield and Williams in Stockport that are light years away in terms of service. The contrast was palpable. I was told it was normal.

Service

Mechanically the dealership is always good however the lounge facilities where I waited are outdated small and totally inadequate

Service

All great except for parking. The booking experience wasn't too good (poor website) but was sorted

Service

The time taken to replace a tyre was too long

Service

Complete breakdown and lack of communication regarding progress of work. resulting in car not being ready on the day and then not ready by time given on the following day. Work not completed by 4.0 pm on second day. I had to make contact , no conta

Service

The parking is horrendous and has been getting worse over the years. Turn around too long with regards to checking car in getting car back. A vibration problem that didn't get resolved. Not enough characters here.

Service

Good to deal with but prices for some parts are expensive for what they are

Service

1. It seemed virtually impossible for anyone to tell me what the cost of the service was going to be - how can this be so difficult? 2. The correct items weren't ordered in advance of the service meaning everything couldn't be done on the day.

Service

Hard to comment as I did not personally attend

Service

Anthony friend - service manager

Service

Always good service

Service

BMW's are easy to sell, that experience is fine when you are paying out big sums of money but a luxury car firm should also have an after sales service to match

Service

Staff are friendly enough. Complete lack of care taken of the car in the centre. I feel like I am being a pain as constantly in the service centre, but the reason I am is due to the lack of care,not fixing the problems in for, and causing more.

Service

The deal, salesman and sales process were good but after sales not so good. There was a pipe loose on the engine, I took it into the garage and they lost my key. They gave me some spare mats. The car smelt of smoke (and still does)

Service

As above. Put me off getting another BMW and car due to be changed in spring.

Service

The office was very busy when I went in to collect the car and I had to wait for a bit. I have never had this at the other garages. I had a service anc they had forgot to wash or clean my car.

Service

would have been 5 stars if they had not phoned to say that the car was ready for collection, as it was we arrived to pick up the car and had to wait for the cleaning to be finished. Not a big deal but a thought for the future.

Service

Owned car around 9 mths.Dealer had it back in w/shop for 2 mths trying to resolve loud/excessive HVA lifter tick.New c/shafts,lifters,oil fitted (29/06/2018) @ 18529 mls but still not 100%.Two year anniversary came up at 20819 mls and oil charged for

Service

I am completely satisfied. The whole process has been straightforward and Mark and John have always been prepared to answer any questions that I have about my new car or associated finance agreement.

Sales

Incredible service.

Sales

Salespeople and financial management very good.

Sales

Very attentive sales person and helpful staff. Easy to order, good price and regular communication. Every thing worked as I had expected and hoped for.

Sales

Time was spent going through the differences between the previous car and the new one, and I was kept up to date o delivery

Sales

Was treated with respect communicated with well and everything was really painless - no hick ups and i came away happy and with a good feel about the people i'd dealt with.... so thank you

Sales

The devil is in the detail. While my customer experience in purchasing the car was enjoyable and without stress, the few developments mentioned previously did dampen my experience. I.E The logistics of why my missing key was not picked up prepurchase

Sales

car fully explained. I felt comfortable with the sales process

Sales

I was kept informed at all stages. Mark went through all the features in the car at handover. And not to hesitate to come back with any queries.

Sales

See comments in 1 re two faults on my delivered car, one of which I definitely feel should have been seen and corrected during PDI.

Sales

Both Mark and Paul were knowledgable, friendly, not pushy or patronising and happy to answer any questions and help find the exact car for me, easily the best buying experience I've had.

Sales

The salesman Ashley was very helpful, not pushy in any way.They also offered me the best deal on the part exchange with my old X5.That is the way I like to do business.

Sales

Great communication throughout the whole experience, hassle free and very professional.

Sales

I have purchased Mercedes cars for over 15years & it was brilliant to find Rob Ankers your salesman was now at BMW & provided me with the excellent one to one service I have expected.Hang on to him. Your gain Merc's loss .

Sales

Ash Fenton made the experience easy and he went the e tra mile

Sales

Sales representative was attentive, knowledgeable and not too pushy. He got the balance just right.

Sales

Mark made the whole process easy, effortless. Service was second to none

Sales

From test drive to driving my new car away the sales assistant Ash Fenton was able to assist in car choice, trading in process and payment details to suit our family needs. His help and knowledge was priceless as was his customer service

Sales

Very easy all went like a dream

Sales

Sales staff were very professional with a good knowledge of product. When contacting with questions / queries always dealt with / replied quickly. I felt valued and nothing was too much trouble.