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ABOUT HALLIWELL JONES WILMSLOW

Welcome to Halliwell Jones Wilmslow

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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Christmas Opening Hours

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0% APR November Offers

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Our Latest Motability Offers

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Looking for a nearly new BMW?

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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The Black Fire Edition of the BMW X5 M and BMW X6 M

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The first ever BMW 6 Series Gran Turismo

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The all-new BMW X3.

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THE ALL-NEW BMW M4 CS

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BMW i3 94Ah RANGE EXTENDER WINS BEST PLUG-IN CAR AWARD

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THE NEW BMW 5 SERIES TOURING

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The new BMW i8 Prontonic Colours

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Name of Warrington Wolves’ home to remain as The Halliwell Jones Stadium for at least five more years

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The New BMW 5 Series Saloon Launch Event

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NEW Halliwell Jones Films

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BMW i3 Service Inclusive

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BMW M140i 5-door Sports Hatch now available at Halliwell Jones BMW.

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The BMW 5 Series. The World's most successful business car

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The BMW X1 is now available on the Motability Scheme.

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Best Large Executive Company Car

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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Scott Green

Head of Business

Paul Brooks

New Car Sales Manager

John Astbury

New Car Business Manager

Daniel Fell

New Car Sales Executive

Ashley Townley

New Car Sales Executive

Stephen Fleming

New Car Sales Executive

Phil Barratt

Local Business Development Manager

Gareth Boardman

Used Car Sales Executive

Lewis Calcutt

Used Car Sales Executive

Anthony Friend

Service Manager

Anthony Lockwood

Service Advisor

Sarah Dixon

Service Advisor

Amy Millward

Service Advisor

Anthony Hanvey

Service Advisor

Roy Kerr

Service Advisor

Anna Boakes

Customer Host

Rob Anderson

Parts Manager

Andy Seith

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The car was not serviced - just MOT

Service

Totally satisfied. They couldnt have done more for me.Car was repaired quickly, I was informed of progress throughout the day and the service videos were very interesting and helpful in understanding the problems with the vehicle

Service

Car collected and returned as planned.

Service

All good. Only extra was if I could have left it earlier/night before and dropped keys in box.

Service

Done professionally and right. Kept in formed all the way through.

Service

In general, everything was ok, but I was not kept fully informed, and the service was delayed to late on a second day, preventing me from attending to a commitment on the second afternoon. The battery should have been charged earlier.

Service

Adviser moved mountains to help me

Service

They refused to fix the car, refused to send me email with report, said an obvious fault is "normal characteristic, and use every trick in the book not to fix something under warranty. Other dealership took 15 minutes to arrange replacement.

Service

Very helpful member of staff where I booked my car in. I waited for it to be serviced and it was completed by the time I was given originally and the coffee was much appreciated.

Service

Good Service , good communication

Service

There was a slight problem with paying for insurance for courtesy car, insurance company incorrectly indicated I had 9 points on my licence, I have non.

Service

Kept to service schedule and I was made to feel welcome and comfortable while I waited.

Service

Yet again issues when I drove off in the car, for the past three visits I have left with some kind of defect. This time the brake fluid service light is still on after the service was completed on this visit.

Service

Winter wheel swap performed with no issues and car cleaned and vacuumed be the agreed time.

Service

Car in repair at HJ wilmslow for 2 weeks,but kept well informed of progress by Simon Garner and hire cars provided.Slight damage to rear bumper when car stored in yard but HJ agreed to have repainted.Impressed also by Mark Macdonald.

Service

Ditto

Service

It is a routine service on a well running car. I have no evidence other than routine paperwork to tell me how well or otherwise they did the work.

Service

Inspection wrongly advised that 6500 mile tyres were very worn.

Service

Drop off took 1hr and pick up at closing time due to other similar jobs booked in

Service

same as above

Service

Service was completed on time and car came back very clean.

Service

Because I received clear and efficient service with courtesy.

Service

It all went very smoothly

Service

Easy to book car in, and wheels changed well within time.

Service

If I could give a higher score I would!Whilst I have always found BMW sales and after-sales service and support to be excellent, Halliwell Jones Wilmslow staff will always go the extra mile to ensure Customers receive the best possible service.

Service

service could not be improved!

Service

Could not fault the experience Car was dropped off quickly, very nice courtesy vehicle was provided and I was kept informed throught the day of works/progress on my vehicle. Particulatly like the video VHC emailed to me to show ongoing requirements

Service

Roy in service gave excellent service.

Service

Very professional.

Service

Car booked in via ALD Automotive with a drive train fault. ALD say they told HWJ, HWJ somehow weren't aware. Due to location, work done elsewhere. HWJ said it was a 2 day job. Stratstone said 1 day. Could have been done at HWJ. You lost out.

Service

Individual staff were first class . very keen to make sure everything with the car was as it should be. Many thanks

Service

Excellent customer service.

Service

Very friendly and helpful staff

Service

I book bmw pick and drop service to get service done , once car was handed back , I notice over due service message was still visible on service menu with oil change still due while oil change was already done, had to go back to get it sorted

Service

no fuss service completed quickly

Service

Took x 3 attempts and visits to the dealer t get m to identify a wheel bearing. Las time they had the car for four days with no courtesy car offered. From day one I told the.m It was a wheel bearing.

Service

Hassle free, good service, friendly and helpful staff, couldn't have been easier.

Service

Kept informed all the way. Great service.

Service

Great service - good feedback and prompt attention to my requirements

Service

I found the staff in the service department very friendly and helpful and very efficient

Service

Excellent service, pleasant and informative staff, all round an excellent experience.

Service

Did the work within the day allocated. Car was ready for me at the time agreed.

Service

The staff were fine, the problem is with BMW

Service

Good service and friendly staff

Service

Excellent service

Service

Easy to book; no significant waiting on delivering the car and it was ready to collect on time. Polite and friendly staff. Nicely cleaned inside and out.

Service

I feel confident that the car is well looked after

Service

Felt some options were not provided in full and having to pay small amounts of money for curtesy car insurance when car is new seemed odd

Service

Because you just called me Mrs Shaw and I am Mr!

Service

spot on

Service

Prompt, efficient service and well looked after whilst waiting for work to be completed.

Service

Staff and service was excellent

Service

Pre booking , text reminders,

Service

Very good service

Service

I was entirely happy with the process and had no problems.

Service

Halliwell Jones have always provided a very professional and courteous service.

Service

Great Service

Service

This visit went well although the state the car was returned in was poor (car wash must have done by a child - letter B now missin off doorplate) giving a feeling of it being rushed - car dropped off at 8am and picked up at 5.30ish

Service

Welcoming reception, timely work and a good relaxing cup of tea whist I waited. The work was completed satisfactorily including a well need courtesy wash and valet.

Service

All that needed attention got it

Service

Booked in, arrived, did the work, all on time.

Service

Halliwell Jones service is superb.

Service

Overall car was in for well over a week, re investigation and other faults 'appearing'. Maybe too much reliance on what diagnostic computer says vs experienced mechanic?

Service

Very satisfied with Wilmslow. I was very happy when they were Bluebell. Worried when HJ took over as I have had nothing but bad experience with HJ Chester. All is good in Wilmslow.....................................................................

Service

Not Wilmslow's fault but problems booking (was originally booked into Warrington in error) and although I said they could keep the car for as long as it took, I wasn't expecting to lose a full day

Service

My first visit to the Wilmslow dealership - was pleased to find that my customer experience was even better than the big Manchester city centre dealerships I previously used. I'll keep coming back to Wilmslow for service/repairs from now on, thanks!

Service

Car was ready on Time and delivered back

Service

While I really like BMWs and the service at Halliwell Jones I believe there is a fault with the car and it has not been found or fixed yet

Service

Work carried out in agreed time and car well valeted.

Service

Efficient and made the experience 'hassle-free'

Service

Delivered as promised

Service

The EGM valve had failed. It took longer to fix than in a single dayThe service rep did not inform me until late in the dayThe car had a fault (loose pipe to air filter) and had to be returned and fixed two days later

Service

I have owned lots of BMW cars in my time and I have tried outher makes ie Audis and Jaguar I have all ways retuned to BMW for their superior build quality and customer care which I feel is slightly lacking with my experience this time

Service

Was keep waiting for an hour to get my invoice even though I had been called to say the car was ready.

Service

Everything was explained and delivered within timescale with me being kept informed throughout the day.

Service

My saved radio stations disappeared during the service.

Service

See comments above. Plus, as the car wasnt ready until the time the garage closed, it wasnt cleaned & valeted. Overall it was really terrible customer service.

Service

As a Motability customer a courtesy car was provided free of charge, just top up the tank on return.

Service

When I picked up my car post service there was a little nick under my headlight which I don't recall being there before. Service office have asked me to drop in, although I think that may be an up-selling technique.

Service

Arranged time for service, taken into Wilmslow for morning of shopping, phoned us when ready, picked up and car service and cleaned.

Service

A really well run integrated operation leading to an excellent service experience

Service

Pleasant staff but difficulty with ease of access to the garage.See below.

Service

They replaced an air bag as a recall and three days later told me it did not need replacing. They then came to the house and put the OLD bag back in!!

Service

Treated with courtesy

Service

Good service

Service

Polite and do a great job

Service

I mistakenly pulled into the sales center. The person who directed to the actual service center was really quite brusque and rude. Other than that, once I actually got to the service center, the service was what I have come to expect from BMW

Service

See above

Service

Service etc was very good. Exception was a delay in getting car back until next day.

Service

Very helpful feedback and information prior to fitting BMW dashcam and advance advice of cost of dashcam and two repairs carried out on the same day.

Service

The wrong tyre was ordered delaying the return of my car. That said the staff were great.

Service

Car was vacuumed but not cleaned. We also found my wife's glasses broken so we had to have them repaired

Service

Everything was well organised and all the staff went out of their way to be helpful.

Service

Alloy wheel damaged during tyre fitting. Still waiting for follow up contact after revisiting centre for photos to be taken

Service

Because the sale man was good

Sales

Very good service from Ashley Townley in all respects. Other staff also helpful.(PS I rarely give full marks in these surveys!)

Sales

Helped me as much as they can, Ashley was very helpful

Sales

As above

Sales

Couldn’t have asked for a smoother purchase, pre delivery and delivery dates were communicated fully and handover was fully explained by Stephen and Ashley.

Sales

Very helpful staff members.

Sales

Everyone was so willing to help.

Sales

already stated above, plus other staff members

Sales

Daniel was always friendly when we dealt with him, as was Zoe who dealt with our Finance Agreement.When we got into the car it only had 9 miles of fuel in it which was disappointing.

Sales

The staff were excellent

Sales

Polite professional but it has a welcoming family atmosphere. They are glad to see you even if you are browsing

Sales

I had a great experience plus my friend on a separate note had great service with the service department even tho the car wasn't purchased from there.

Sales

Good - Paul sorted out a tow bar to be fitted by another company.

Sales

Mark Marsland really looked after me throughout the whole process.

Sales

Nothing was too much trouble. Stephen offered to pick me up from home and drive me to the BMW centre, which wasn't needed, but was nice to know that I didn't need to worry about picking up my new car.

Sales

Even though reverse camera not installed as ordered a satisfactory explanation was provided and compensation offered.

Sales

Very friendly and efficient purchase experience. Very happy with sales support received so far.

Sales

Contract negotiations and handover were very smooth, disappointed to be told that the handbook was missing and was on "back order" and still hasn't arrived

Sales

I was given a frank and full picture of the BMW range which together with price options that allowed me to make an informed choice as to my car purchase

Sales

very well looked after at each step, and answered all the questions i had, along with expert advice about all the elements of the car.

Sales

Everything was explained clearly and I am very satisfied with my car

Sales

Great!

Sales

Very straightforward

Sales

The car has not yet been delivered - this is the only reason it's not 5 stars. My salesman - Stephen Fleming - was very helpful and made sure he found the right car for me.

Sales

The salesman was knowledgable, efficient and friendly. everything went very smoothly.

Sales

Mark at Halliwell Jones couldn’t do enough for us. Always called back when requested to answer questions and on top of that, a really nice guy to deal with.

Sales

Ashley and Zoe from the Wilmslow centre are both highly professional and very personable. The whole experience was actually great fun.

Sales

Very helpful and friendly service. Good communication and updates on delivery progress.

Sales

Easy and made to feel welcome. First class staff

Sales

As above