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While I really like BMWs and the service at Halliwell Jones I believe there is a fault with the car and it has not been found or fixed yet
Work carried out in agreed time and car well valeted.
Efficient and made the experience 'hassle-free'
I have owned lots of BMW cars in my time and I have tried outher makes ie Audis and Jaguar I have all ways retuned to BMW for their superior build quality and customer care which I feel is slightly lacking with my experience this time
Delivered as promised
The EGM valve had failed. It took longer to fix than in a single dayThe service rep did not inform me until late in the dayThe car had a fault (loose pipe to air filter) and had to be returned and fixed two days later
Was keep waiting for an hour to get my invoice even though I had been called to say the car was ready.
As a Motability customer a courtesy car was provided free of charge, just top up the tank on return.
See comments above. Plus, as the car wasnt ready until the time the garage closed, it wasnt cleaned & valeted. Overall it was really terrible customer service.
Everything was explained and delivered within timescale with me being kept informed throughout the day.
My saved radio stations disappeared during the service.
When I picked up my car post service there was a little nick under my headlight which I don't recall being there before. Service office have asked me to drop in, although I think that may be an up-selling technique.
Arranged time for service, taken into Wilmslow for morning of shopping, phoned us when ready, picked up and car service and cleaned.
A really well run integrated operation leading to an excellent service experience
Pleasant staff but difficulty with ease of access to the garage.See below.
Treated with courtesy
They replaced an air bag as a recall and three days later told me it did not need replacing. They then came to the house and put the OLD bag back in!!
Polite and do a great job
I mistakenly pulled into the sales center. The person who directed to the actual service center was really quite brusque and rude. Other than that, once I actually got to the service center, the service was what I have come to expect from BMW
The wrong tyre was ordered delaying the return of my car. That said the staff were great.
Very helpful feedback and information prior to fitting BMW dashcam and advance advice of cost of dashcam and two repairs carried out on the same day.
Car was vacuumed but not cleaned. We also found my wife's glasses broken so we had to have them repaired
Everything was well organised and all the staff went out of their way to be helpful.
Service etc was very good. Exception was a delay in getting car back until next day.
Alloy wheel damaged during tyre fitting. Still waiting for follow up contact after revisiting centre for photos to be taken
Slight problem dealt with very efficiently
Very disappointed with HJ response to the second turbo needing replaceing in my 320d. It only had 65k on the clock! Won't be using HJ again for the vehicle.
Lost a star because a piece of trim was displaced
Work completed on time and whilst I waited , a most pleasant experience.
Completely satisfied speaks for itself
I am sure the service department were doing all that they could to resolve the issue but the parts took over 2 weeks to arrive.
Because I was completely satisfied.
Collected vehicle, and dropped off for me, Simon updated me throughout the day very helpful
Can't fault it
My X1 had a safety recall and I was able to book it in within days of receiving the letter. Possible malfunction of the air bag involved replacing the instrument panel. The work including reprogramming was done within the day. They kept me informed
Everyone helpful with a good sales team and service team
Job done on time. Clean car returned. Very efficient.
Rapidly executed service and very well handled
I had my car serviced a couple of weeks ago. This morning I had to have a tyre changed as there was a bulge in the tyre wall. The fitter tells me there are problems with all my tyres and the geometry. Surely this should have been spotted at
From initial contact with Halliwell Jones, Wilmslow all their expert knowledge was reassuring and their service and attention to detail was first-class. Anthony and Simon were extremely professional and helpful. Cannot fault Halliwell Jones, Wilmslow
The Service Department has always been very helpful during services and when investigating minor niggles with the vehicle. Being kept up to date with progress by the service administrator, last time Simon Garner, is much appreciated.
No issues, great communication, just a really easy process.
No problems at all
All good apart from ridiculous price quoted for replacement tyre.
Excellent customer service
Fantastic service - car was taken promptly and I was kept updated throughout the process - would take it back there again next service.
Please see previous comments.
As in my previous comment.
Sales engineer talked through all my needs on initial discussion and when I picked up the car reset my radio and telephone needs
for some reason i couldn't book the service online. Halliwell Jones rang me the next day to say sorry that i had difficulty booking the service online and took the booking over the phone instead. the customer service agent was very helpful.
Very efficient service staff
The gentleman told me they had valeted my car!! It may have been very quickly washed but I expected it to be hovered, polished etc and that was not the case. My previous car was a Mercedes and their service is fantastic so sorry disappointed!
Efficient organisation and prompt attention to request to have car ready by mid-day in order for me to go to a funeral. Achieved including wash and vac!
Efficient and effective communications. and great service.
nothing to add ,I was very happy with the service
Took 2 days to complete the replacement of the two shocks as well as the MOT (which was a pass to start with)
Went above and beyond to meet my requirements.
Did a great job with the car, good value for money, provided an excellent courtesy car for the period of the repairs
Polite and pleasant
Very satisfied with the standard of the job done, the cost of the actual repair, and the condition the car was returned in. However was most unhappy with the diagnostic charges of £170.00 and consider the obligatory action a complete rip off.
Problem diagnosed quickly and two-stage solution proposed so as to avoid unnecessary costs.
Simon t was extremely helpful and kept me well informed throughout the day
Professional and knowledgable
Please see my comments above. I can think of nothing else that could have been done to completely satisfy my requirements. The cleaning of the car was an unexpected but very welcome bonus.
Serviced, cleaned and delivered back to my door with no hassle at all and great service all round
The car was returned by the dealer ( great service ) but the clock was not 're-started' and a fitting I installed to 'power up' my 'sat nav', 'dash cam' and phone was removed and not replaced as it had been originally fitted by me.
They jeot me fully informed and did what they were going to do when they were going to do it. The issues I highlighted above I consider to be with BMW and their warranty policy.
Explained all in detail
As above, plus very clear on anticipated cost, timings, etc.
Happened as planned and treated well in reception area
Good punctuality and very welcoming in the waiting area
I brought my x5 in for a repair following an air suspension failure. having been told that the car could not be seen for 6 days was further informed that I couldn't have a loan car and would have to hire one. No help from HJ for a loyal customer.
Despite me clearly letting the service team know what the issues were with the car, they did not complete the service in the day and had to hold the car overnight promising to return it first thing the next day. The car finally appeared at 1pm.
Could not fault the service. Car was cleaned and vacuumed and I was kept abreast of the progress throughout the day. The courtesy car was excellent aswell.My service advisor was excellent.
All the staff from the initial welcome to final handover were very friendly and professional.Messages were answered promptly and with the appropriate information given.
a) courtesy vehicles are never availableb) an issue went undiagnosed which may have been resolved had more time been available on a test drive with a technician.I will have to rebook, take more time out of my day and be without transport again.
very good professional servicecar picked up returned serviced washed and hooveredno problems
Repair was carried out to a very good standard and car returned in a clean condition
efficient workkept informedcourteous & professional
all our requests with things that we thought were wrong with our car thanks mainly to Athony
As above. Pleasant and courteous staff.
Everything went according to advised plan and other matters were completed as we went along. Full detail telephoned through to me to keep me in touch with progress.
Communication and explanation
Lee at the body shop is outstanding and nothing was too much trouble.
Ashley and Zoe from the Wilmslow centre are both highly professional and very personable. The whole experience was actually great fun.
Very helpful and friendly service. Good communication and updates on delivery progress.
Easy and made to feel welcome. First class staff
We were kept up to date about the delivery and were treated very friendly at the Centre.
We were kept waiting 45min after our booked pick up on 1st Sept. while the salesperson was still dealing with an earlier client. The Sales mgr stepped in to fill the gap but seemed unfamiliar with the handover procedure.
Our salesman, Ashley,was incredibly helpful, courteous, and knowledgeable. The only reason I didn't give 5 stars was the coffee wasn't great, but I'm afraid I'm a bit of a coffee snob!
Daniel provided excellent customer service and we could not fault him
Very Colm, calculated and professional
Very satisfied, Ashley the salesman went to a great deal of trouble to make the purchase very smooth, making sure I understood all the details as we went along.
As above . Previous car was an Audi Quatro S line Q3 which I was very satisfied with. However the Audi centre I used seemed less attentive and less interested than I expected. Came to BMW and was extremely impressed and I bought the BMW equivalent .
Friendly, helpful, not pushy, interested, keen to do business
Very helpful and fast service, answered any queries by email and in person.
My objective was achieved with the perfect match of BMW vehicle that I required. Every step of the way I have received outstanding customer care being provided with consideration, courtesy, friendliness and professionalism.
The above answer applies equally here
Very good salesman and kept me updated at all times. Car arrived in time.
very smooth part exchange process
Would like disabled level access front and rear as it means going outside all the way around in the rain to get to the back door area, I guess not many wheelchair users come to this branch?
Everything was handled well.
Im happy with the car and the deal I got, and the salesman was very helpful. However the the meeting to go through the deals, spec, and purchasing of the car felt a bit rushed. I felt the time slots assigned to the customer is too short.
The sales staff were very helpful without being too overbearing.
Although a long wait for petrol factory build it was worth the wait