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They are helpful, professional and pleasant. They also answer the queries, if any, in a professional way. They are also very close to my house, about 3 miles. They try to meet the expectations of customers.
I was advised my vehicle was ready for collection however, after driving 30 minutes (and just around the corner from the garage) I was advised it was not, I had to return home and wasted an hours time.
I brought my car in to fix an issue with the radio making a noise and being too loud at speed. I was told it had been fixed and the new part fitted. It has not been fixed and is still the same...
it was Ok, although I did expect it to be a bit better, given the BMW prestige status
I was given the wrong site to bring my car and then on collection given the wrong car keys.
Great communication Slick experience
Always get friendly & courteous service
The car had 2 faults. The alarm kept going off in the sunshine and the boot had recently started leaking. I was on holiday and the garage collected my car from the drive , fixed both faults and left me a message to say all had been completed.
Long wait to pick up car due to staff shortages only hiccup
after 2 unsatisfactory visits they actually got it right this time. time will tell on future visits
Service completed on time and as planned
Software update took surprisingly longer than I expected
Rather longer waiting time than expected
I was completely satisfied
A simple oil change was completed by 10.30, however I could not pick the car up until 4.30. This was inconvenient and happens often.
Car was not dropped back on time.
the collection service was such poor service the guy who handed me my keys was overworked and glum
Very poor customer service.
Solved the problem
Car was done on time and had a good wash and vacuum
The actual repair was well executed with good liaison with technician.....however when I then tried to re-contact service to report small amount of damage it took four attempts to get any response
There were some problems with parking when I arrived, but these were quickly sorted and the car was completed on time.
Anthony was very helpful and kept me informed of progress.
again i have explain all this in the email two weeks ago to customer services
The staff are HJ, are knowledgeable, professional, friendly and courteous.
Please see above, the reliable service continued
I had some difficulty with matters relating to my previous BMW which were nit resolved satisfactorily
MOT test conducted in timely manner
Kept informed at all times and car returned in immaculate condition.
It is very difficult to get through on the phone and when you do get through it is virtually impossible to speak to the person you are trying to get hold of. I have had to resort to emails on four occasions now, although I have only had one reply.
Work was carried out on time and car was returned cleaned and valeted
poor dealer problem root cause analysis (only use test equipment) meaning that I was asked to spend £500 then £2500 to replace parts that were not related to the problem.
Great service with all tasks completed
On this occasion the car was ready but this was not communicated to staff at reception nor to me so I had to wait an extra unnecessary time. I also wish operatives could return the driver's seat to the setting when the car arrives. Otherwise fine
Service was ok, but prices expensive for a basic oil change
Because in my view it is a rather high rating
Job done albeit iPhone will not sync - need to go back in.
Didn't get in touch to let me know they needed the car for more than one day.
The service man I booked the car in with in the morning was miserable and not particularly helpful, in fact bordered on rude. The one I picked it up from was really helpful and went out of his way to make sure everything was ok
Always had excellent service with BMW.
The whole process from start to finish was very easy. From booking to dropping off and picking up. Everything was explained clearly and the car was returned ahead of time after having been washed and vacuumed. I couldn't have asked for more.
All problems with boot opening were solved
While the sales person (Rob)and manager (John) were courteous, polite and professional, my actual experience in purchasing what I believed to be a high value vehicle has been disappointing. Overall am not entirely happy with my experience.
I was treated with great courtesy and helpfulness. The work was very quickly done and satisfactory .
Efficient booking, easy drop off and pick up. Car also cleaned.
Customer service is always good, professional and efficient
Anna at the front desk of the servicing team is exceptional. She goes above and beyond for customers, ensuring every single customer is looked after.
Parking was non existent on arrival - I ended up in a stand off with a contractor in a mechanical hoist.
I was not offered a drink or water even though I said I was waiting on site for my car for the duration of the work
I asked for additional issues to be looked at but this did not happen
This time service was better although office contact could not initially find my car.
Car was planned to be in for a day, but was actually in for two days. Was phoned on the first day to tell me that it wouldn't be ready, but had to phone on second day to find the status of the car. Receptionists otherwise v good. Problems were solved
Pleasant and professional service. Liked the fact the actual engineer working on my car came to speak to me to find out what the problem was and talked me through likely and actual outcome. Great to be kept informed.
This is the first time I have used their pickup service and found it very easy. Staff were friendly and let me know what was happening at all stages. The car was noticeably smoother after the service!
Kept waiting and their update about my car and its collection was not accurate
The service reception is a little dated
Upon arrival, I had to wait in the seating area for 20 minutes just to drop my keys off. When I returned to pick my car up in the evening, I had to wait 40 minutes (by far the longest amount of time I have ever spent in a car dealership).
Car not ready when advised , no phone call , had to chase twice
Waited 30 mins to drop off car, courtesy car was very dirty inside and had 1 litre of fuel in. Rang to find out if car was ready, told they would call back -never did. Waiting 45 mins to take car, was barely acknowledged when I arrived. Very chaotic
Staff are great but the parking is terrible, I was stuck in a traffic jam in the car park for 10 minutes. Very worried about leaving my car in the car park as it is so tight. Luckily everything was fine.
Service always timely, professional and excellent.
A 40 minute wait to book in. On collection the car had not been given its promised mini valet. After a 50 minute wait it appeared and had only been sprayed with water and not even chamoised off.
No where to park and lots booking in.Member of staff good trying to keep everyone happy but everyone in waiting room complaining. I waited while my car got an mot, they washed it but didn't tell me or office, waited 1 hr unnecessarily then parked in
Took longer than previously agreed (additional 90 mins). Car was not valeted inside as has been the case on previous services. Extremely challenging car park to manoeuvre out of, with more cars than it could accommodate using the site.
One of the staff was very rude but manager was very nice
Lack of returning calls
I felt really let down by the desk staff. I felt really unwelcomed to the point that I thought should I ever be using this service again. I feel the staff should be more professional and courteous.
The service indicator wasn't reset, the car wasn't washed or valeted, it took 17, YES 17 attempts over the space of 6 days to get hold of a customer service adviser to report the issue with service indicator. Had to re-book the car to have corrected.
Great service, limited parking
Took over 6 weeks to get brake pads for a mainstream model. When they arrived, I got a text message asking me to call and make an appointment to have them fitted. Refer to comment ref booking centre. Very, Very poor
This was a birthday check after one year.
After service found a cover missing from the computer diagnostic port, I had to return to your service centre to sort it out . They said they would order one, still waiting for it. Advisory on windscreen wipers found a piece of grass under ok now
Lots of customer service people milling about, but not at all concerned about seeing to the customers even though several where waiting. You very much get the impression that they were there to do a job without any customer orientation.
Mark, the salesman, was very helpful. Listened to our needs and knew the product very well
From my first visit to the day I collected my car the sales person could not have been more helpful.
Mark Marsland has been exceptional in his handling of the purchase of my Z4. He is both knowledgable and extremely enthusiastic about the sales process and ensures that everything necessary is in place to facilitate the deal.
Rob was on the ball , answered any questions I had , kept me up to date with my order , Rob was very pleasant and sorted out the little details fast and professionally
As stated Mark was highly professional from start to finish
Everything went smoothly, cant complain.
Again, great support from Paul Preston.
Again, first class customer service from Mark Marsland, personable and always going the extra mile
I am completely satisfied. The whole process has been straightforward and Mark and John have always been prepared to answer any questions that I have about my new car or associated finance agreement.
Salespeople and financial management very good.
Time was spent going through the differences between the previous car and the new one, and I was kept up to date o delivery
Very attentive sales person and helpful staff. Easy to order, good price and regular communication. Every thing worked as I had expected and hoped for.
Was treated with respect communicated with well and everything was really painless - no hick ups and i came away happy and with a good feel about the people i'd dealt with.... so thank you
The devil is in the detail. While my customer experience in purchasing the car was enjoyable and without stress, the few developments mentioned previously did dampen my experience. I.E The logistics of why my missing key was not picked up prepurchase
I was kept informed at all stages. Mark went through all the features in the car at handover. And not to hesitate to come back with any queries.
car fully explained. I felt comfortable with the sales process
See comments in 1 re two faults on my delivered car, one of which I definitely feel should have been seen and corrected during PDI.
Both Mark and Paul were knowledgable, friendly, not pushy or patronising and happy to answer any questions and help find the exact car for me, easily the best buying experience I've had.