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ABOUT HALLIWELL JONES WILMSLOW

Welcome to Halliwell Jones Wilmslow

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

No problems all work completed as requested

Service

Both the service team and new car sales team that I dealt with were very helpful, friendly and professional.

Service

Just easy to deal with, no fuss, no hassle, no stress.

Service

Excellent, from the moment I had to call to the moment I collected the car. Communications, service top notch!

Service

My car problem was dealt with quickly & I was kept informed as to the progress of the work.

Service

Office staff were professional but work let the experience down

Service

The dealership agreed to call when the car was ready but forgot. Luckily we called at 17:20 to chase and were able to pick up the car just as the dealership was about to close.

Service

Following changing off trees forgot to reset computer and I had to return the to the garage which is 40 mins away

Service

Simon and Jack took good care of me

Service

this wasn't the first time i have visited the Wilmslow / Handforth centre and each time I left I felt at ease with the knowledge that my car has been in safe hands and the cost was as expetcted

Service

I was not happy with the service I received, in fact I was furious. Only the actions of Anthony at the service desk , who was helpful, enabled me to give three stars

Service

Invoice was not itemised so I don't know what the car service comprised. Incorrect advice was given on how to correct faulty sat nav.

Service

I liked the 2 hour service. That made it easy to plan my day and not have to worry about load cars, lifts etc.

Service

You met my expectations

Service

Work done as promised and to time.

Service

I couldn't have wished for better service & very helpful staff who arranged for my car to have an MOT

Service

Service time and staff really good and helpful. Free wash and clean not so good. So many parts on the car were missed I re-washed it that afternoon and had two marks on the white leather seats. Cleaning staff sat outside on the kerb with heads down

Service

I could only give a 4 star rating as I had though I had booked a loan car but when I arrived this had not been arranged. I am not sur eif this was an issue with the online booking system or whether this had been missed.

Service

Efficient, friendly and good communication.

Service

As a fussy and enthusiatic motorist, I left the car with every confidence that it would be well looked after which is very important to me.

Service

Everything was completed to a high standard and in advance of the original time estimate. The staff also kindly offered a free courtesy clean

Service

Everyone is pleasant and professional.

Service

There has been a very obvious improvement in recent times. My previous experience was not good both in terms of customer service and finding the fault with my car. However on this occasion it was a totally different, the fault was found & rectified.

Service

See above

Service

Friendly staff. I also liked the way the car was charged when picking up which is an improvement since the first service. Only negative was my front wheel was curbed which I only noticed at home - staff should check on delivery and hand back.

Service

They fitted me in despite the call centre booking me into Southport

Service

It fully met my expectations, nothing more to add.

Service

as above

Service

Friendly staff

Service

I've explained above, I do not want my blood pressure to rise any further. They also pressured me into having the work done by making me sign a disclaimer. One guy was actually helpful and recommended Tameside and did try for me, sincere thanks 4 him

Service

Great car and great dealership. However, the handover was rushed. Our first payment on our lease plan has not been collected from our bank account so now have to chase up why.

Service

Being accused of essentially lying in the presence of other customers

Service

Did not expect to have slight oil spay on a shock absorber when car is 4 years old and only done 5350 miles or so.I am a careful driver and have not hit any vast potholes.

Service

Easy to book a service. Efficient and courteous staff

Service

Halliwell Jones' efficient and courteous service.

Service

Once the booking issue had been solved, I had the usual first class service.

Service

he always explains the issue clearly and the costs are always reviewed to give me the best deal

Service

Reliably doing what they say.

Service

See above

Service

Overall, very good, although my car was in on Saturday morning and only one person dealing with customers. I had to wait a long time to be served.

Service

I trust that the work is being done to a very high standard. I want to deal with them rather than a small back street garage. The valet was perfect too.

Service

They were quick and everything very satisfactory

Service

A special mention for Mr.John Astbury at Halliwell Jones, Wilmslow..... Courteous and attentive, in the office. Also, Mr. Mark McDonald in the workshop, who went out of his way to help.(Sept'18).

Service

Car collected and brought back fully checked for end of warranty

Service

Everything was excellent but the service book wasn't mentioned and as a result hasn't been stamped. I hopefully won't be at the garage in the near future but just hope I remember when I am to get it stamped - it would have helped if the service recep

Service

Whilst the car was in either due to testing or coding the battery was depleted on using the car for the next journey. Having to then put the car on charge the next day was inconvenient and could have been avoided had this been on charge duringthework

Service

They did what they say they would and on time

Service

Booking on online was easy and got a call back to confirm on a Sunday, was seen quickly and everything was very straightforward

Service

Your staff at Wilmslow look after my car and I very well indeed.

Service

All delivered to my expectations.

Service

Will see how the garage handle my issue

Service

The staff at Wilmslow were efficient.

Service

Since my last visit, a few months ago, things have improved. Comments as Q1.

Service

Very polite, and efficient

Service

Efficient Superb service

Service

First class, friendly and professional after sales service.

Service

Very helpful customer service lady

Service

Service done to my complete satisfaction

Service

As service centres go halliwell jones try and make the experience as pleasurable as possible they are enthusiastic and diligent work force

Service

Very good , car cleaned internally as requested

Service

Fast and efficient service.

Service

Too expensive for a simple oil change and micro filter. This feels like revenue grabbing. Also had to return at my inconvenience to have the service indicator turned off. Was made to feel like the service technician was doing me a favour.

Service

The service and MOT was very thorough and I was most impressed by the new feature of the video sent to me recording the actual procedure complete with a running commentary that I found quite fascinating and i got to see the Engineers as a bonus .

Service

I had booked the service of my car over the phone & agreed to wait. On arrival, 08.30, I was told there was no record of me waiting. I explained this wasn't my problem. Told I was 4th in line - got my car back at 11.30. No cups available for drinks.

Service

overall a good experience nice area to work while you wait with good wifi

Service

I had my MOT & subsequent remedial work undertaken, I attended with my two children (2 and 5 weeks old). Two women in particular were exceptional in looking after us. Lisa Alvarado and Anna Boates on reception. They were outstanding in supporting us

Service

staff were ok but problems not fixed day after getting my car back brakes automatically applied themselves again very unnerving

Service

Customer service is not good. Communication needs to be better.

Service

It would have been 5 but they lost my car key

Service

Nothing to complain about. All straightforward.

Service

Staff not very helpful. Process not organised.

Service

Friendly and efficient

Service

Checked my car, made sure it was all ok and I had just dropped by.

Service

The staff I dealt with at Wilmslowe went the extra mile to give customer satisfaction, honest and upfront in my dealings with them

Service

Straightforward to book appointment; minimal wait after bringing in the car; precise explanation of work to be covered and costs; text message informing when vehicle ready to be collected (which was as predicted)

Service

Good communication and follow-up with a video after MOT inspection.

Service

Listened to and good communication

Service

Mark was extremely helpful and very professional, he explained what my options were based on my budget and together we chose a car that was right for me. He couldn't have been more helpful, he showed me the car and went through all the functionality.

Sales

As mentioned already, Mark was great. He made things quick, efficient and got on with the process to make it effort-free.

Sales

A+ customer service from Mark and the rest of the team.

Sales

Great garage, excellent sales representative

Sales

Would have liked to pick the car up on Saturday afternoon but could only get it on Friday or Saturday morning.

Sales

See comment in Question 1. I am very satisfied with the way I have been treated by the Sales Team at Halliwell Jones.

Sales

Flexible with time and first class demonstrations and offered return visit for further information

Sales

Great team

Sales

Elaine was fantastic. Everyone were really appropriate.

Sales

We found Rob Ankers to be extremely good. He communicated well, answered all our questions and most importantly when things didn't go to plan, which they sometimes don't, he worked hard to resolve the situation and ensure we remained delighted.

Sales

Great customer service

Sales

Very pleased and kept updated all the way through the buying process I had a previous vehicle which was a lease car and not supplied by them but they looked after me very well

Sales

Everything delivered as arranged.

Sales

The minute signed the agreement the sales manager attitude changed not for the better. He contradicted him self and providing very poor customer service.

Sales

The communicated well with me and kept me well informed throughout the process

Sales

The experience really depends on the dealer, in this case Halliwell Jones in Wilmslow were excellent arranged a 24 hr test drive for me and the whole buying process was top class from start to finish

Sales

Halliwell Jones wimslow are excellent very professional and helpful.

Sales

Everything went very smoothly and as promised

Sales

Good salesman

Sales

The whole team are always very helpful upon any visits I made there no matter how minor my requests were and the lady on reception was always ready with a mug of fresh coffee!,,

Sales

Cordial and thorough service

Sales

Excellent all round

Sales

All the staff were well informed and very friendly