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The team at Halliwell Jones were fantastic, from booking, picking up the car, updating me and do a quality job full stop
customer service is very poor in all aspects, attitude to the customer, poor communication, car was left in a truly disgusting state, ignorant personnel the list is endless. now that the Christmas period is over i will be writing to the GM and to BMW
The staff were friendly and polite , they lent me a car for the day . They followed your guidelines re water in the lights however left me a message to say that you would not replace the lights and said they had seem a lot worse .
Please read the previous comment again Phone calls are recorded for training purposes I hope someone has learned from this I was grateful you were able to trace my phone call and eventually do the 5 min job I came in for even though it took 3 hrs
See reply to question 1. Also, visited the Sales department after leaving car for service and was dealt with well by a well informed staff member there.
I telephoned around 17:15 and was advised by Mr Walsh that the jobs had been done, but I was driving with an illegal tyre. He wrote a Public Liability Disclaimer and I was taking the vehicle in full knowledge that the vehicle maybe unsafe.
Helpful, friendly service. Resolved the issue
The customer experience I received was excellent.
Simon was extremely Knowledgeable about my 5 series BMW and gave me some good advice. My background is as a machinery engineer with 45 years experience.
Took car in for potential warranty work The fault was examined and found to fall under warranty. The problems were fixed and I was given a courtesy car for a week. Very trustworthy
Overall a very poor customer service experience based on the fact any time I phoned I didn't get an answer or was told someone would phone back and never did.
Work was dealt with efficiently, but discounted MOT information was not entered onto system.
Communication was lacking but service was very good
The advisor was friendly, the bill was less than I thought and my car had been cleaned inside and out.
Fixed the problem with no fuss. The courtesy car should be full to full with petrol and not left nearly empty
Longer wait than expected to collect car and seats moved a lot
I was taken through all the paperwork and everything that had been checked was satisfactorily explained.
I did not receive a video of the inspection of my car. The text which indicated that this was attached was a video on what red, amber and green mean! I asked for this to be sent to me when I collected my car but I am still waiting.
the service was completed on time and the vehicle washed
Nobody likes spending money on cars after they purchase them, but Halliwell Jones Wilmslow always makes the experience as pleasant as possible.
No problems all work completed as requested
Everything ran on time and work completed properly
Excellent service, polite & helpful staff
each time I visit Williams, it take 2 or 3 tries to fix a fault, fixed first time at HJ
Had car cleaned but wasn't hoovered & dashboard not cleaned. Bird poo on roof not removed so not sure it was even washed
Both the service team and new car sales team that I dealt with were very helpful, friendly and professional.
Just easy to deal with, no fuss, no hassle, no stress.
Excellent, from the moment I had to call to the moment I collected the car. Communications, service top notch!
Required check on front steering and noise. Reassured nothing wrong --"its a characteristic of the vehicle"
My car problem was dealt with quickly & I was kept informed as to the progress of the work.
Booking in at short notice and problem fixed.
The dealership agreed to call when the car was ready but forgot. Luckily we called at 17:20 to chase and were able to pick up the car just as the dealership was about to close.
Office staff were professional but work let the experience down
Following changing off trees forgot to reset computer and I had to return the to the garage which is 40 mins away
Simon and Jack took good care of me
this wasn't the first time i have visited the Wilmslow / Handforth centre and each time I left I felt at ease with the knowledge that my car has been in safe hands and the cost was as expetcted
I arranged a car whilst mine was in for the day, l drove home and back and was charged for 6 Litres of petrol on top of extra £16 insurance to reduce the excess, I felt this was very poor, there should be some allowance
Invoice was not itemised so I don't know what the car service comprised. Incorrect advice was given on how to correct faulty sat nav.
I was not happy with the service I received, in fact I was furious. Only the actions of Anthony at the service desk , who was helpful, enabled me to give three stars
I liked the 2 hour service. That made it easy to plan my day and not have to worry about load cars, lifts etc.
Excellent, friendly and professional customer service by all. In particular Rob's mannerism and professionalism was a massive credit to Halliwell Jones Wilmslow.
No negative issues and very positive experience via Sales Executive
Absolutely first class service and support, with no basis for any complaint whatsoever. Rob Ankers should be commended.
The whole team at Halliwell Jones is amazing and that's why we brought from them again.
Finance error spoiled things.
Having used this dealer on a number of occasions, the service is second to none
BMW Haliwell Jones have a very good team and have been very helpful.
Mark and John were super helpful. Everything was explained in detail from the quoting through the handover. Outstanding service and experience. Thanks guys
Mark was extremely helpful and very professional, he explained what my options were based on my budget and together we chose a car that was right for me. He couldn't have been more helpful, he showed me the car and went through all the functionality.
As mentioned already, Mark was great. He made things quick, efficient and got on with the process to make it effort-free.