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Very helpful and friendly staff
Rob Ankers in sales has gone beyond on salesman duties. Nothing was a problem for him and always helpful. He makes you want to come back to the BMW dealership.
I was kept informed throughout the time was at the dealership
I have been using the bmw branch & mini branch for 8 yrs and have always found them to be professional, polite and friendly..
Easy to deal with
Everything went smoothly, car available when stated, and really well presented too.
Everything was fine including an excellent clean exterior and interior. Staff very pleasant in what are difficult times.
Even though Jack was off Kyle made sure I was looked after when I collected my car and spent time answering my questions and giving me advice- amazing service!
New everything about the test and service before I got back to the garage.
Fantastic service from all the team at Wilmslow. Considering I was a lease customer 'only' having an MOT the service was top notch.
Efficient check in and collection with friendly staff, informative video of car and checks/status, car returned washed and valeted.
Everything went to plan
Easy to arrange, easy drop off, finished on time
Easy to book a convenient appointment and work was completed in the time promised.
Warranty claim. Very pleased with cover Excellent service, at HJ. From purchase of car John Rigby, & Lisa Alvarado service were particularly good
Made to feel a valued customer
No reason to complain
Kept me informed from beginning to the end.
Very helpful and courteous
Great customer service
Did everything i asked and the communication was fantastic.
Identified problem and sorted under warranty. Like the technician video showing all that was checked during visit into workshop
Quick like video they send me on my phonevfir health check had problem with faulty spark plug they put in. They had it back soon as a rang them and replaced it
Considering Covid , all went well .
Great service from Jack, updates and info on tyres. I asked him to arrange to plug my car in once complete which he did.
The issue was resolved under warranty without fuss and the car was returned once cleaned.
Looked after me very well, and in middle of Covid pandemic.
Efficient service - helpful and friendly staff
Excellent service from start to finish
Courtesy car waiting and superb, handover very smooth
a professional service
Problem identified and rectified.
Very efficient staff. As I've been shielding for the last few months, plus, I've had to use a walking pole for assistance, I was very impressed that the member of staff came out with me to ensure I got to my car safely.
All v efficient
Helped with intermittent fault ...which must be one your worst nightmares . Also impressed they observed the one minute silence in reception .
Efficient and courteous service from all staff.
The staff were courteous, efficient and prompt.
Did what needed doing on a first service .
on this occasion, my experience was the same as previoise visits - staff very helpful and informative
My car was booked in very quickly. The centre was true to time scale.
Work completed in the time advised
It's faultless really. Everything from booking it in, a clear guide of what's going to happen, and an in-depth mechanic showing you through the service itself via video - these are all parts of the service and everything is covered. Ideal!
Everything was done with care and good information passed to client
Service and MOT carried out in a timely and efficient manner. Date and time requested was achieved.
In the current climate everything was dealt with very efficiently very pleased..
help and good service
I have been a BMW owner and customer since 31/10/92. I have only used this Service Centre during that time. The facts speak for themselves, so "keep up the exemplar work" . Mr Simon Walsh is an excellent example of what your staff should be.
Care and attention was excellent and after the visit service was shown to my car to make sure I was happy with vehicle
I was dealt with immediately I arrived which means a lot as I am a Disabled client & it was the same when I went to collect my car
Fixed in a day and washed car. Video goo
All very efficient despite Covid restrictions
Very happy with the dealership. My experience has been excellent in all respects
All the staff are brilliant and felt completely safe in the service area
Well looked after by reception and by the service engineer.
Serviced and MOT'd as requested. Easy booking in process
Fully satisfied and appreciated the end of service video.
I was always kept well informed as to the delivery date of my vehicle & up to date with any other details.
No problems whatsoever and Rob couldn't do enough for me made my experience of buying my first BMW very pleasurable
Great support all the way through the process, they kept me up to date on progress, and even with Covid restrictions I felt safe in there showroom
Ashley spent ages going through all the technical changes with my new BMW. Although he couldn't sit in the car with me, he ensured that either myself or my husband, who had accompanied me, fully understood everything.
Even though covid restricted contact Rob ensured we where familiar with vehicle and ran through everything , he stayed after office hours to ensure I could collect my car before Christmas what a guy 5 star service
Made to feel special when collecting the new car. Was given a video prior to the pick up date showing me the car. Was shown most of the features and helped to set up the car with the BMW online facilities.
The experience was amazing considering everything was done under Covid-safe conditions, it couldn't get any better. I'm very satisfied with my car and the procedure.
Covid prevented proper handover
Overall experience was first rate particularly considering the difficult circumstances.
Covid made it difficult but under the circumstances all handled well
It was an experience based around an exceptional professional sevice.
Faultless Sales experience & delivery
Given the Covid restrictions the sales person still managed to get across the main features of operating my new car.