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ABOUT HALLIWELL JONES WILMSLOW

Welcome to Halliwell Jones Wilmslow

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very polite, and efficient

Service

Efficient Superb service

Service

First class, friendly and professional after sales service.

Service

Very helpful customer service lady

Service

Service done to my complete satisfaction

Service

As service centres go halliwell jones try and make the experience as pleasurable as possible they are enthusiastic and diligent work force

Service

Very good , car cleaned internally as requested

Service

Too expensive for a simple oil change and micro filter. This feels like revenue grabbing. Also had to return at my inconvenience to have the service indicator turned off. Was made to feel like the service technician was doing me a favour.

Service

The service and MOT was very thorough and I was most impressed by the new feature of the video sent to me recording the actual procedure complete with a running commentary that I found quite fascinating and i got to see the Engineers as a bonus .

Service

Fast and efficient service.

Service

overall a good experience nice area to work while you wait with good wifi

Service

I had booked the service of my car over the phone & agreed to wait. On arrival, 08.30, I was told there was no record of me waiting. I explained this wasn't my problem. Told I was 4th in line - got my car back at 11.30. No cups available for drinks.

Service

I had my MOT & subsequent remedial work undertaken, I attended with my two children (2 and 5 weeks old). Two women in particular were exceptional in looking after us. Lisa Alvarado and Anna Boates on reception. They were outstanding in supporting us

Service

It would have been 5 but they lost my car key

Service

Nothing to complain about. All straightforward.

Service

Staff not very helpful. Process not organised.

Service

Customer service is not good. Communication needs to be better.

Service

staff were ok but problems not fixed day after getting my car back brakes automatically applied themselves again very unnerving

Service

Checked my car, made sure it was all ok and I had just dropped by.

Service

Friendly and efficient

Service

The staff I dealt with at Wilmslowe went the extra mile to give customer satisfaction, honest and upfront in my dealings with them

Service

Straightforward to book appointment; minimal wait after bringing in the car; precise explanation of work to be covered and costs; text message informing when vehicle ready to be collected (which was as predicted)

Service

Good communication and follow-up with a video after MOT inspection.

Service

Listened to and good communication

Service

very good service staff really nice

Service

informative, reliable and customer focused

Service

They repaired my car at short notice.

Service

Problem dealt with promptly and professionally

Service

Work done and car returned as agreed; however, car didn't appear to have had a complementary wash and vacuum which I understood would be done.

Service

Service carried out efficiently and as expected.

Service

The technician who I spoke to was exceptionally helpful but unfortunately he had not been briefed on why the car was having the visual inspection carried out. I had previously had a long conversation with the manager about my vehicles safety.

Service

Helpful staff but unable to resolve problem

Service

I am satisfied as I was lucky with the fact that the price I was told over the phone when I booked was agreed with the service guys.

Service

professional booking system to arrange service but chaotic drop off and pick up - I had to wait 45 minutes when collecting car and I am still waiting to hear back re part for faulty indicator 3 weeks later which was reason for service in first place

Service

The workshop is overloaded with 2 to 3 weeks forward for a repair slot.

Service

Work completed on time and correctly done

Service

Completed on time and everything requested was completed.

Service

Booked my car in for a recall item on line. 24 hours before they cancelled, rebooked for a week later. No flexibility on appt times, just had to have car all day!

Service

Service team went out of there way to help with issues faced during vehicle recall. Everyone was very friendly and helpful at all times.

Service

Simon Walsh was very professional and helpful in everything he did. A credit to your Company!

Service

Completely satisfied with the service

Service

Contact I've had with after-sales have been good, particularly Andy in Parts who went out of his way to help with ordering a cargo net. I dealt with Mark in sales and currently waiting for a response to a query. (not enough space here!)

Service

They are easy to deal with

Service

The vallet was not as good as I thought it would be I was impressed with the video of the work that was done

Service

They did what was on the

Service

Always good

Service

Still Not all resolved the issues raised 3 weeks ago. The person who deals with customer service is off poorly and I was told I had to wait

Service

Service I received was quick, informative and professional

Service

very good response to phone calls , timing of collection great valeting of vehicle and quality of service

Service

Service work itself was ok but the booking, check in , collection was poor

Service

After 2 h in reception drinking tea no update so I left on the promise I would be called when the car was ready. By 5.00 heard nothing I called to be told yes it was ready. Arrived at 5.45 told to wait to discuss car. 6.25 was handed key no feedback

Service

Simon was very helpful and courteous both on the phone and when I was in the office.

Service

As above answer.

Service

Still waiting for the parts to arrive!!

Service

I had a good experience thanks to Cath, Rob and Andy for taking care of me and my car

Service

Very quick and efficient

Service

I would have been totally satisfied if my prescription sunglasses ( costing somewhere around £350 ) had been returned with the car after service,MOT and valeting.

Service

Again everything went well

Service

Everything went to plan

Service

At this visit I also resurrected a warranty claim for alloy wheels which had fallen by the wayside die to poor communication from the dealership.

Service

Always well informed. Always ready on time. You feel that they value your custom.

Service

I made the booking online and included 'USB Map Update', not done. I was told this was an error on the web page. When challenged I was told that the 'management' was investigating and was left with the expectation that I would hear more. I haven't.

Service

very helpful

Service

Although they didn't fix the problem they have have arranged a time to do so.

Service

Problem solved quickly

Service

Booked a time slot of 1200 for my BMW recall. The website said a two hour wait. I was told on arrival it will be more like 3 and a half hours because the mechanics had to have their lunch. So why allow a 1200 booking?

Service

Car valet inside car was not very good

Service

Dreadful service

Service

Professional and friendly staff, very good service level. Nice touch with the car valeting at the end. The customers will be even more pleased if the front desk representative will walk you to your car and hand over the keys there rather than inside.

Service

The service staff were excellent. Try to get through to the service desk by telephone was challenging. Three failed attempts, no response so called later.

Service

Efficient and friendly. The site is very congested.

Service

See above - the site is c9mpletely unfit for purpose and the staff do not help at all because they are very confrontational. The experience here has really put me off wanting to ever buy another bmw.

Service

Excellent service

Service

Thankfully the basic service was OK but the exhaust flexi was starting to deteriorate. I was advised that a replacement would cost £614 plus about £500 labour. It would have been helpful if they'd told me I could get this done elsewhere a lot cheaper

Service

Poor service

Service

I do want the service manager to contact me as soon as possible

Service

Dealer fixed the recall issues quickly, but removed the GPS location and deleted my phone. Spent 15 waiting on the phone and eventually spoke to the Service Manager. He offered to fix it at the dealer, but fixed by speaking to BMW ConnectedDrive.

Service

Efficient, knowledgeable and courteous.

Service

When you speak to someone they are friendly however it's getting through to them in the first place that's the trouble. During my service I was Offered a wash and vac, the wheels were cleaned but I still had splattered bugs and dirt on the car

Service

The communicated well with me and kept me well informed throughout the process

Sales

Halliwell Jones wimslow are excellent very professional and helpful.

Sales

Everything went very smoothly and as promised

Sales

The whole team are always very helpful upon any visits I made there no matter how minor my requests were and the lady on reception was always ready with a mug of fresh coffee!,,

Sales

Good salesman

Sales

Cordial and thorough service

Sales

All the staff were well informed and very friendly

Sales

Excellent all round

Sales

The whole experience has been great. I couldn't even think of any improvements. I'll definitely be going back for my next car and would highly recommend.

Sales

The help I was given by Mark

Sales

The service given by Bmw was first class

Sales

everybody very helpful

Sales

Ashley at Halliwell Jones Wilmslow was very proactive, friendly and helpful.

Sales

Stephen was great, all the knowledge on the car and purchase process made it very easy

Sales

Mark at Halliwell Jones was excellent; professional, knowledgeable, reliable, friendly and trustworthy

Sales

Extremely happy with the whole experience from start to Finnish.