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No problems all work completed as requested
Both the service team and new car sales team that I dealt with were very helpful, friendly and professional.
Just easy to deal with, no fuss, no hassle, no stress.
Excellent, from the moment I had to call to the moment I collected the car. Communications, service top notch!
My car problem was dealt with quickly & I was kept informed as to the progress of the work.
Office staff were professional but work let the experience down
The dealership agreed to call when the car was ready but forgot. Luckily we called at 17:20 to chase and were able to pick up the car just as the dealership was about to close.
Following changing off trees forgot to reset computer and I had to return the to the garage which is 40 mins away
Simon and Jack took good care of me
this wasn't the first time i have visited the Wilmslow / Handforth centre and each time I left I felt at ease with the knowledge that my car has been in safe hands and the cost was as expetcted
I was not happy with the service I received, in fact I was furious. Only the actions of Anthony at the service desk , who was helpful, enabled me to give three stars
Invoice was not itemised so I don't know what the car service comprised. Incorrect advice was given on how to correct faulty sat nav.
I liked the 2 hour service. That made it easy to plan my day and not have to worry about load cars, lifts etc.
You met my expectations
Work done as promised and to time.
I couldn't have wished for better service & very helpful staff who arranged for my car to have an MOT
Service time and staff really good and helpful. Free wash and clean not so good. So many parts on the car were missed I re-washed it that afternoon and had two marks on the white leather seats. Cleaning staff sat outside on the kerb with heads down
I could only give a 4 star rating as I had though I had booked a loan car but when I arrived this had not been arranged. I am not sur eif this was an issue with the online booking system or whether this had been missed.
Efficient, friendly and good communication.
As a fussy and enthusiatic motorist, I left the car with every confidence that it would be well looked after which is very important to me.
Everything was completed to a high standard and in advance of the original time estimate. The staff also kindly offered a free courtesy clean
Everyone is pleasant and professional.
There has been a very obvious improvement in recent times. My previous experience was not good both in terms of customer service and finding the fault with my car. However on this occasion it was a totally different, the fault was found & rectified.
Friendly staff. I also liked the way the car was charged when picking up which is an improvement since the first service. Only negative was my front wheel was curbed which I only noticed at home - staff should check on delivery and hand back.
They fitted me in despite the call centre booking me into Southport
It fully met my expectations, nothing more to add.
I've explained above, I do not want my blood pressure to rise any further. They also pressured me into having the work done by making me sign a disclaimer. One guy was actually helpful and recommended Tameside and did try for me, sincere thanks 4 him
Great car and great dealership. However, the handover was rushed. Our first payment on our lease plan has not been collected from our bank account so now have to chase up why.
Being accused of essentially lying in the presence of other customers
Did not expect to have slight oil spay on a shock absorber when car is 4 years old and only done 5350 miles or so.I am a careful driver and have not hit any vast potholes.
Easy to book a service. Efficient and courteous staff
Halliwell Jones' efficient and courteous service.
Once the booking issue had been solved, I had the usual first class service.
he always explains the issue clearly and the costs are always reviewed to give me the best deal
Reliably doing what they say.
Overall, very good, although my car was in on Saturday morning and only one person dealing with customers. I had to wait a long time to be served.
I trust that the work is being done to a very high standard. I want to deal with them rather than a small back street garage. The valet was perfect too.
They were quick and everything very satisfactory
A special mention for Mr.John Astbury at Halliwell Jones, Wilmslow..... Courteous and attentive, in the office. Also, Mr. Mark McDonald in the workshop, who went out of his way to help.(Sept'18).
Car collected and brought back fully checked for end of warranty
Everything was excellent but the service book wasn't mentioned and as a result hasn't been stamped. I hopefully won't be at the garage in the near future but just hope I remember when I am to get it stamped - it would have helped if the service recep
Whilst the car was in either due to testing or coding the battery was depleted on using the car for the next journey. Having to then put the car on charge the next day was inconvenient and could have been avoided had this been on charge duringthework
They did what they say they would and on time
Booking on online was easy and got a call back to confirm on a Sunday, was seen quickly and everything was very straightforward
Your staff at Wilmslow look after my car and I very well indeed.
All delivered to my expectations.
Will see how the garage handle my issue
The staff at Wilmslow were efficient.
Since my last visit, a few months ago, things have improved. Comments as Q1.
Very polite, and efficient
Efficient Superb service
First class, friendly and professional after sales service.
Very helpful customer service lady
Service done to my complete satisfaction
As service centres go halliwell jones try and make the experience as pleasurable as possible they are enthusiastic and diligent work force
Very good , car cleaned internally as requested
Fast and efficient service.
Too expensive for a simple oil change and micro filter. This feels like revenue grabbing. Also had to return at my inconvenience to have the service indicator turned off. Was made to feel like the service technician was doing me a favour.
The service and MOT was very thorough and I was most impressed by the new feature of the video sent to me recording the actual procedure complete with a running commentary that I found quite fascinating and i got to see the Engineers as a bonus .
I had booked the service of my car over the phone & agreed to wait. On arrival, 08.30, I was told there was no record of me waiting. I explained this wasn't my problem. Told I was 4th in line - got my car back at 11.30. No cups available for drinks.
overall a good experience nice area to work while you wait with good wifi
I had my MOT & subsequent remedial work undertaken, I attended with my two children (2 and 5 weeks old). Two women in particular were exceptional in looking after us. Lisa Alvarado and Anna Boates on reception. They were outstanding in supporting us
staff were ok but problems not fixed day after getting my car back brakes automatically applied themselves again very unnerving
Customer service is not good. Communication needs to be better.
It would have been 5 but they lost my car key
Nothing to complain about. All straightforward.
Staff not very helpful. Process not organised.
Friendly and efficient
Checked my car, made sure it was all ok and I had just dropped by.
The staff I dealt with at Wilmslowe went the extra mile to give customer satisfaction, honest and upfront in my dealings with them
Straightforward to book appointment; minimal wait after bringing in the car; precise explanation of work to be covered and costs; text message informing when vehicle ready to be collected (which was as predicted)
Good communication and follow-up with a video after MOT inspection.
Listened to and good communication
Mark was extremely helpful and very professional, he explained what my options were based on my budget and together we chose a car that was right for me. He couldn't have been more helpful, he showed me the car and went through all the functionality.
As mentioned already, Mark was great. He made things quick, efficient and got on with the process to make it effort-free.
A+ customer service from Mark and the rest of the team.
Great garage, excellent sales representative
Would have liked to pick the car up on Saturday afternoon but could only get it on Friday or Saturday morning.
See comment in Question 1. I am very satisfied with the way I have been treated by the Sales Team at Halliwell Jones.
Flexible with time and first class demonstrations and offered return visit for further information
Elaine was fantastic. Everyone were really appropriate.
We found Rob Ankers to be extremely good. He communicated well, answered all our questions and most importantly when things didn't go to plan, which they sometimes don't, he worked hard to resolve the situation and ensure we remained delighted.
Great customer service
Very pleased and kept updated all the way through the buying process I had a previous vehicle which was a lease car and not supplied by them but they looked after me very well
Everything delivered as arranged.
The minute signed the agreement the sales manager attitude changed not for the better. He contradicted him self and providing very poor customer service.
The communicated well with me and kept me well informed throughout the process
The experience really depends on the dealer, in this case Halliwell Jones in Wilmslow were excellent arranged a 24 hr test drive for me and the whole buying process was top class from start to finish
Halliwell Jones wimslow are excellent very professional and helpful.
Everything went very smoothly and as promised
The whole team are always very helpful upon any visits I made there no matter how minor my requests were and the lady on reception was always ready with a mug of fresh coffee!,,
Cordial and thorough service
Excellent all round
All the staff were well informed and very friendly