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ABOUT HALLIWELL JONES WILMSLOW

Welcome to Halliwell Jones Wilmslow

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Vehicle ready on time

Service

Everyone excellent

Service

Excellent service.

Service

Dealt with quickly, courteous and friendly.

Service

The work was done satisfactorily and without fuss

Service

Easy to arrange and friendly service staff.

Service

fantastic care

Service

Excellent

Service

Complete satisfaction.

Service

OK

Service

Because they wouldn't return the car until it was in the condition it should have been in. A lot of care was taken that the car was mechanically sound, which gives me a lot of confidence the the dealership.

Service

Because they did what they were supposed to do

Service

Always professional and feel I can trust them

Service

Because I want to let you all no what a top lad he is

Service

The repair was a bit tricky but achieved - it did seem to take a long time.

Service

All work completed on time. All staff friendly and helpful.

Service

Amazing service video's sent explaining!! Well impressed

Service

diagnosed problem immediately very efficient and courteous service

Service

The recall was quick, communication was great. My service representative was extremely professional and had excellent customer service.

Service

Easy to book in and good feedback

Service

Same answer as above

Service

Service always done on time, staff polite, efficient and professional, car is ready when it's ready so no hanging around.

Service

Missed rectifying one fault

Service

It was a good experience

Service

Recall checked and shown to be OK

Service

Friendly, professional staff.. extremely helpful.

Service

Good service (although they need the car for a long period)

Service

It was easy to book, instructions were clear (covid-19) and the team were incredibly friendly and informative. While in for servicing the team communicated regularly and informed me of any issues. Seamless.

Service

I was dealt with in a timely fashion and my car was repaired as promised.

Service

Great service and good advice.

Service

Done as expected and kept informed

Service

Did everything they needed, plus I liked the video message showing my car during the healthcheck.

Service

Based on my experience, I will definately have my car serviced here again. The precautions taken for covid 19 appeared to be very well managed.

Service

The service was completed to my complete satisfaction and the service team were exemplary.

Service

Excellent service.

Service

See above

Service

Other then above no problem at all the gentleman I delt with excellent ( not the same man already talking to the 2 customers

Service

Couldn't be better

Service

Simon was great, got the job done quickly and efficiently. He kept me informed throughout

Service

I have used this dealership, both current and previous owners for 16 years and I have always received excellent service

Service

Very accomodating despite difficult circumstances

Service

Friendly, efficient and professional service fully cognisant of COVID-19 distancing requirements.

Service

Friendly staff and car ready to be picked up when advised it would be. Nice touch to part charge the car and valet.

Service

Hassle free experience provided by competent staff.

Service

Good work - good service

Service

Courteous staff, kept me up to date, and despite COVID restrictions all went smoothly and car valeted as well

Service

Impressed with the video and the feedback I was given.

Service

they repaired it reasonably quickly

Service

Work carried out most professionally.

Service

This answer is because I could not have thought of anything better to reply with. The service you provided for myself was second to none and attributes to what BMW stands for, thanks.

Service

Excellent service from all staff at willmslow especially Jack,Lisa and Simon 1st class service

Service

Very satisfied with the work done by Halliwell Jones Wilmslow, with the invoice listed all items having been checked and the amount being consumed.

Service

Fixed problem faster than anticipated with no prior notice.

Service

See above answer.

Service

As before

Service

Helpful friendly staff. Professional service technicians .

Service

The centre did what was needed quickly and efficiently

Service

Jack Rains was excellent - please pass this feedback to him. I also like the videos you provide of the service report - very thorough

Service

Job done same day

Service

Explained in previous question

Service

on this occassion I only went for a battery change and but to my surprise was offerred a free safety check , a bit like an MOT but without the stress ! this was on video with commentary which I fouund reassuring and then I was offerd a free wash/vale

Service

Fixed a problem I had with the sos system, did a good job and also gave it a good clean which was appreciated.

Service

I had a problem with my right rear indicator which they resolved and with the current situation made to feel at ease when dropping off and picking up my car.

Service

As above.

Service

Good communication.

Service

The service as always is superb. From the initial booking, a call to remind me of the service, the safety of the staff and customers during the pandemic and the cost of the service were all fantastic.

Service

loss of oil, topped it up and 2 days later same again. rang the dealership, asked if I could get a courtesy car on the day, even though one wasn't available, I wasn't fobbed off. I dropped the car off a week later everything's right down the road.

Service

Kept me well informed and obtained a discount on the cost of replacement part.

Service

From the moment of dropping my car, collecting courtesy car and collecting my car was stress free. Staff especially Jack were engaging and made me feel a valued custoner

Service

Proactively kept in touch and let me leave the loan car with them

Service

Loan car. Car ready when wanted.

Service

Car dropped off phone call for collection and complementary car health check with advise on any future issues tyres etc

Service

Efficient, clean, staff appearance, deportment and attitude is what you would expect from a well drilled professional organisation.

Service

Excellent friendly service from the staff!

Service

The process was very easy and covid secure. From booking the car in, dropping the car off safely to then being kept informed as to when the car was likely to be ready, I couldn't fault it. The wash and vac is always appreciated too!

Service

As I mentioned above professional service as a welding engineer myself I appreciate

Service

Consistently good.

Service

Very efficient, professional and friendly

Service

Staff very helpful, also keeping informed re supply problems. Video under car very informative.

Service

Easy to book in, shame the pick up and drop service wasn't available due to covid, but I've used that service previously and think it's a great service. Drop and collect swift and efficient on the day.

Service

Staff very polite and helpful

Service

I have an excellent relationship with the Sales Consultant (Mark Marsland).

Sales

I have little knowledge of cars but knew which model I was interested in, my budget and wish list. Although I was given plenty of information and advice from Rob my salesman, I was never overwhelmed or pushed. Rob kept me updated at every stage

Sales

Ash and Mark at Halliwell Jones in Winslow really looked after me through the whole process. Even given the current climate we are in I felt very comfortable and relaxed.

Sales

Knowledgeable, friendly, helpful and professional staff

Sales

The Sales executive, Rob Ankers, and supporting staff at Halliwell Jones Wilmslow were helpful, friendly, polite and professional in the attention they gave me during the purchase, the handover (in these difficult Covid affected times) and since then

Sales

Very friendly and patient when getting to know your new car and also not missing any details When going over features of the car. Also personal recommendations from the salesman to enhance experience.

Sales

Lovely staff couldn't do enough for me

Sales

Sales people had all the time necessary to talk me through the car and the options available

Sales

Everything was organised to full satisfaction

Sales

My advisor Mark Marsland of the Haliwel group in Wilmslow was professional, covid safe and made me feel like a valued customer. He talked to me about my options, advised me on deposits and ensured communication was maintained.

Sales

A very pleasant experience Every thing was explained very well MARK WAS VERY HEPLFUL

Sales

Answered every question. Was honest with me when he could have taken more money for products. Kept me informed every step of the way

Sales

As above, my experience at the Wilmslow BMW centre was fantastic - both remotely and in person. The deal was concluded with ease, and I never felt pressured to buy. In fact, this was my most pleasant car buying experience for a long time.