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ABOUT HALLIWELL JONES WILMSLOW

Welcome to Halliwell Jones Wilmslow

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Had nothing to complain about. Very happy.

Service

Was looked after very well!

Service

What needed to be done was done efficiently and within the timescale they told me

Service

consistently personal and excellent

Service

Kept up to date by text about how service and MOT was progressing

Service

Everything went according to plan

Service

See above, helpful, excellent customer care

Service

Everything went very smoothly and according to schedule

Service

Confident repair and parts would be of good standard ..

Service

Excellent service. Quickly and efficiently carried out with great loan car ready prepared.

Service

Quality of attention

Service

Quality experience

Service

all the staff were very pleasant. thank you.

Service

Good friendly service, on time and efficiently. Car cleaned inside and out, that I didn't expect.

Service

Efficient and knowledgeable staff. Detailed explanations of service with video. Comprehensive customer service.

Service

Kept me informed about the time the service would take no surprise with the cost either and knew I had to pick up my boys from school so had my car ready in plenty of time

Service

Super service

Service

Excellent customer service. All staff were extremely welcoming, helpful and polite. Special thanks to Laura for her amazing service and making me feel like a valued customer.

Service

Again.Everything so far, been first class.

Service

Easy to book an appointment and very helpful personnel , very clear details about work that was carried out.

Service

Quick at receiving the car and phoned when car was ready to be picked up as promised.

Service

i was kept up to date on work that had been carried out

Service

Everything was simple, organised and safe during these difficult times (COVID). Car was dropped off, was told when to collect and it was ready.

Service

Great customer service

Service

The staff are friendly and helpful

Service

Halliwell Jones Wilmslow were first class, I couldn't fault anything.

Service

Everything done to a high standard

Service

Dashing young man called jack dealt with my visit. Very professional

Service

Friendly service and efficient no hassle drop off and pick up

Service

Staff very helpful completed the work very efficiently

Service

Adam went the extra mile t sort out my brake sensor regeneration sensor.

Service

Service conducted efficiently and on time, as expected, with no fuss.

Service

Jack is an asset to the team

Service

Everything well done

Service

I have dealt with HW in Wilmslow and their predecessor Blue Bell for many years and have trust and confidence in them.

Service

Really good service. Liked the video detailing the service and safety checks carried out.

Service

Excellent personal service from Jack. Kept me updated and helped with a contact free service which was important to me.

Service

Service v good

Service

Nothing is too much trouble and despite Covid i am always made to feel welcome and valued

Service

Efficient, we were kept well informed of what was happening. Everything was done quickly and very well

Service

Car was serviced in the time frame promised.

Service

Halliwell Jones wilmslow always go the extra mile, making you feel a valued customer

Service

Simple process and team very polite.

Service

Very good service, I was kept informed of all stages despite needing help over bank holiday weekend. Roadside assistance were helpful in recovery of my car in a good timeframe.

Service

very helpful and sympathetic to my situation with the car breaking down twice

Service

Never have any issues.

Service

The service receptionist was friendly and my car was ready for collection at the stated time with the work done. I think the video of the condition check is a good idea.

Service

Kept well informed and warmly greeted at reception.

Service

The service experience from start to finish was an enjoyable experience. The experience when arriving and during the visit was very reassuring/safe during these COVID-19 times

Service

Halliwell Jones warned me last year that some work would need to be done on the car, they reminded me this year at the relevant time, gave me good information to make decisions, were efficient and courteous.

Service

Halliwell Jones performance has so far been exemplary. Courteous, knowledgeable and friendly yet efficient staff. So far very impressed.

Service

Overall dealt with Adam, Simon and Jack all polite and very helpful every time I come in and Anthony in mini when I've been in there

Service

swift efficient drop off and work carried out satisfactorily.

Service

Vehicle ready on time

Service

Due to Covid restrictions, vehicle was bought by 'Click and Collect' - however staff were as always very helpful and did all possible, within the regulations.

Service

As above, very happy with both my car and the service I have received

Service

total satisfaction from start to finish

Service

Everyone excellent

Service

Excellent service.

Service

You did what was asked in a professional way and I wasn't left hanging around for meet & greet, updates, or handover.

Service

Dealt with quickly, courteous and friendly.

Service

The work was done satisfactorily and without fuss

Service

Easy to arrange and friendly service staff.

Service

Because they wouldn't return the car until it was in the condition it should have been in. A lot of care was taken that the car was mechanically sound, which gives me a lot of confidence the the dealership.

Service

Complete satisfaction.

Service

Excellent

Service

OK

Service

fantastic care

Service

Because they did what they were supposed to do

Service

Because I want to let you all no what a top lad he is

Service

Always professional and feel I can trust them

Service

As above, Brilliant customer service.

Sales

Both Mark and Ashley went out of their way to ensure to purchase was was as smooth as possible; as a result I recommend both of them to my friend and customer who purchased an M3 competition to be delivered on the same day as mine.

Sales

Very understanding and informative staff who go the extra mile to ensure the customer is fully satisfied with their purchase. They have a wide knowledge of the product and give good detailed informative advice and introduction on collection

Sales

Excellent service and the car was delivered in perfect condition

Sales

Rob was very helpful throughout the whole process

Sales

Easy handover

Sales

Ashley the sale Executive and also Mark at Halliwell Jones Wilmslow were fantastic. They were courteous and not at all 'pushy', with a great manner. Very helpful and knowledgeable, Nothing was too much trouble.

Sales

This was my first time completing a transaction like this and it was so easy and painless. The car and the added features is definitely an added touch.

Sales

A big thank you to my point of contact - Rob. He has made the whole process of purchase to delivery a pleasure. Friendly, approachable, helpful and informative and just the right balance of keeping in contact - even during Covid times

Sales

From start to finish mark at wilmslow has been amazing would highly recommend

Sales

Very easy , Rob is exceptional in all areas , giving me all the time I needed and went threw setting up my new car to my settings , he's a credit to bmw

Sales

I have an excellent relationship with the Sales Consultant (Mark Marsland).

Sales

I have little knowledge of cars but knew which model I was interested in, my budget and wish list. Although I was given plenty of information and advice from Rob my salesman, I was never overwhelmed or pushed. Rob kept me updated at every stage

Sales

Ash and Mark at Halliwell Jones in Winslow really looked after me through the whole process. Even given the current climate we are in I felt very comfortable and relaxed.

Sales

Knowledgeable, friendly, helpful and professional staff

Sales

The Sales executive, Rob Ankers, and supporting staff at Halliwell Jones Wilmslow were helpful, friendly, polite and professional in the attention they gave me during the purchase, the handover (in these difficult Covid affected times) and since then