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This is the first time I have used their pickup service and found it very easy. Staff were friendly and let me know what was happening at all stages. The car was noticeably smoother after the service!
Kept waiting and their update about my car and its collection was not accurate
Waited 30 mins to drop off car, courtesy car was very dirty inside and had 1 litre of fuel in. Rang to find out if car was ready, told they would call back -never did. Waiting 45 mins to take car, was barely acknowledged when I arrived. Very chaotic
Staff are great but the parking is terrible, I was stuck in a traffic jam in the car park for 10 minutes. Very worried about leaving my car in the car park as it is so tight. Luckily everything was fine.
Took longer than previously agreed (additional 90 mins). Car was not valeted inside as has been the case on previous services. Extremely challenging car park to manoeuvre out of, with more cars than it could accommodate using the site.
No where to park and lots booking in.Member of staff good trying to keep everyone happy but everyone in waiting room complaining. I waited while my car got an mot, they washed it but didn't tell me or office, waited 1 hr unnecessarily then parked in
Upon arrival, I had to wait in the seating area for 20 minutes just to drop my keys off. When I returned to pick my car up in the evening, I had to wait 40 minutes (by far the longest amount of time I have ever spent in a car dealership).
A 40 minute wait to book in. On collection the car had not been given its promised mini valet. After a 50 minute wait it appeared and had only been sprayed with water and not even chamoised off.
The service reception is a little dated
Car not ready when advised , no phone call , had to chase twice
One of the staff was very rude but manager was very nice
Service always timely, professional and excellent.
Lack of returning calls
I felt really let down by the desk staff. I felt really unwelcomed to the point that I thought should I ever be using this service again. I feel the staff should be more professional and courteous.
The service indicator wasn't reset, the car wasn't washed or valeted, it took 17, YES 17 attempts over the space of 6 days to get hold of a customer service adviser to report the issue with service indicator. Had to re-book the car to have corrected.
Great service, limited parking
After service found a cover missing from the computer diagnostic port, I had to return to your service centre to sort it out . They said they would order one, still waiting for it. Advisory on windscreen wipers found a piece of grass under ok now
This was a birthday check after one year.
Took over 6 weeks to get brake pads for a mainstream model. When they arrived, I got a text message asking me to call and make an appointment to have them fitted. Refer to comment ref booking centre. Very, Very poor
Lots of customer service people milling about, but not at all concerned about seeing to the customers even though several where waiting. You very much get the impression that they were there to do a job without any customer orientation.
The outcome was good but the journey frustrating!
Quite often when dropping off or collecting have to wait due to not sufficient staff to deal with customers.
Very difficult parking on site
Overall Service excellent, but as a first time user of HJ Wilmslow found that enquiries pre-service were not satisfactorily answered. Staff were unable to advise best entry point to facility.
It is all to do with the call centre.
Rather impersonal, felt like a number being processed as quickly as possible.
Was kept informed at all times
I initially booked my car in for service and expected to pick a loan car. Got a phone call the night before to say the car was not back yet as not returned by a customer so I had to wait another week for the service.
For the first time ever a servicing bill ( Brake Fluid Change) was cheaper than my other two cars (£1.38 to be precise)
.....was asking questions as if he wanted to use them against me. I informed Anthony that I was informed that there could be a financial contribution from the services dept and sales dept (as per the ...
Broadly ok and in time service. We had been expecting our car to receive a valet but this did not occur. Again, this is our 4th service across our cars and this has happened EVERY time with a variety of excuses.
The car parking facilities are atrocious with several customers not having any where to park at drop resorting to parking on double yellow lines outside your gates.
Worst customer experience to date at any franchised dealers including other's brands including audi VW and Mercedes
Again, we have had nothing but prompt, friendly, and excellent service
Car picked up,serviced,cleaned inside and out and returned in good order.
An excellent reliable and friendly centre to deal with every time.
I only say fairly satisfied because the service itself and the local team were very helpful and friendly, unlike the call centre.
The work was carried out in the time agreed and at the price quoted. I did ask about updating the satnav system, but was told that it was simple to do myself. Well I don't find it simple! I just don't understand what is required, and am afraid!
Overcharged in error, long wait
We were really looked after very well. Kept informed on progress on the car, car was washed and hoovered to a good standard. We were provided wit ha lovely courtesy car too.
Happy with the service that was carried out. I did enquire about a new service package on my car and they said they would phone me the next day with a quote, however no one has got back to me yet.
See all of the above under Q1 This branch is really poor. I have had two excellent experiences at Synter in Sheffield and Williams in Stockport that are light years away in terms of service. The contrast was palpable. I was told it was normal.
Mechanically the dealership is always good however the lounge facilities where I waited are outdated small and totally inadequate
All great except for parking. The booking experience wasn't too good (poor website) but was sorted
Complete breakdown and lack of communication regarding progress of work. resulting in car not being ready on the day and then not ready by time given on the following day. Work not completed by 4.0 pm on second day. I had to make contact , no conta
The time taken to replace a tyre was too long
The parking is horrendous and has been getting worse over the years. Turn around too long with regards to checking car in getting car back. A vibration problem that didn't get resolved. Not enough characters here.
Good to deal with but prices for some parts are expensive for what they are
Always good service
1. It seemed virtually impossible for anyone to tell me what the cost of the service was going to be - how can this be so difficult? 2. The correct items weren't ordered in advance of the service meaning everything couldn't be done on the day.
Anthony friend - service manager
Hard to comment as I did not personally attend
Staff are friendly enough. Complete lack of care taken of the car in the centre. I feel like I am being a pain as constantly in the service centre, but the reason I am is due to the lack of care,not fixing the problems in for, and causing more.
BMW's are easy to sell, that experience is fine when you are paying out big sums of money but a luxury car firm should also have an after sales service to match
I am completely satisfied. The whole process has been straightforward and Mark and John have always been prepared to answer any questions that I have about my new car or associated finance agreement.
Salespeople and financial management very good.
Time was spent going through the differences between the previous car and the new one, and I was kept up to date o delivery
Was treated with respect communicated with well and everything was really painless - no hick ups and i came away happy and with a good feel about the people i'd dealt with.... so thank you
Very attentive sales person and helpful staff. Easy to order, good price and regular communication. Every thing worked as I had expected and hoped for.
The devil is in the detail. While my customer experience in purchasing the car was enjoyable and without stress, the few developments mentioned previously did dampen my experience. I.E The logistics of why my missing key was not picked up prepurchase
car fully explained. I felt comfortable with the sales process
I was kept informed at all stages. Mark went through all the features in the car at handover. And not to hesitate to come back with any queries.
See comments in 1 re two faults on my delivered car, one of which I definitely feel should have been seen and corrected during PDI.
Both Mark and Paul were knowledgable, friendly, not pushy or patronising and happy to answer any questions and help find the exact car for me, easily the best buying experience I've had.
The salesman Ashley was very helpful, not pushy in any way.They also offered me the best deal on the part exchange with my old X5.That is the way I like to do business.
Great communication throughout the whole experience, hassle free and very professional.
I have purchased Mercedes cars for over 15years & it was brilliant to find Rob Ankers your salesman was now at BMW & provided me with the excellent one to one service I have expected.Hang on to him. Your gain Merc's loss .
Ash Fenton made the experience easy and he went the e tra mile
Sales representative was attentive, knowledgeable and not too pushy. He got the balance just right.
Mark made the whole process easy, effortless. Service was second to none
From test drive to driving my new car away the sales assistant Ash Fenton was able to assist in car choice, trading in process and payment details to suit our family needs. His help and knowledge was priceless as was his customer service
Very easy all went like a dream