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Very polite, and efficient
Efficient Superb service
First class, friendly and professional after sales service.
Very helpful customer service lady
Service done to my complete satisfaction
As service centres go halliwell jones try and make the experience as pleasurable as possible they are enthusiastic and diligent work force
Very good , car cleaned internally as requested
Too expensive for a simple oil change and micro filter. This feels like revenue grabbing. Also had to return at my inconvenience to have the service indicator turned off. Was made to feel like the service technician was doing me a favour.
The service and MOT was very thorough and I was most impressed by the new feature of the video sent to me recording the actual procedure complete with a running commentary that I found quite fascinating and i got to see the Engineers as a bonus .
Fast and efficient service.
overall a good experience nice area to work while you wait with good wifi
I had booked the service of my car over the phone & agreed to wait. On arrival, 08.30, I was told there was no record of me waiting. I explained this wasn't my problem. Told I was 4th in line - got my car back at 11.30. No cups available for drinks.
I had my MOT & subsequent remedial work undertaken, I attended with my two children (2 and 5 weeks old). Two women in particular were exceptional in looking after us. Lisa Alvarado and Anna Boates on reception. They were outstanding in supporting us
It would have been 5 but they lost my car key
Nothing to complain about. All straightforward.
Staff not very helpful. Process not organised.
Customer service is not good. Communication needs to be better.
staff were ok but problems not fixed day after getting my car back brakes automatically applied themselves again very unnerving
Checked my car, made sure it was all ok and I had just dropped by.
Friendly and efficient
The staff I dealt with at Wilmslowe went the extra mile to give customer satisfaction, honest and upfront in my dealings with them
Straightforward to book appointment; minimal wait after bringing in the car; precise explanation of work to be covered and costs; text message informing when vehicle ready to be collected (which was as predicted)
Good communication and follow-up with a video after MOT inspection.
Listened to and good communication
very good service staff really nice
informative, reliable and customer focused
They repaired my car at short notice.
Problem dealt with promptly and professionally
Work done and car returned as agreed; however, car didn't appear to have had a complementary wash and vacuum which I understood would be done.
Service carried out efficiently and as expected.
The technician who I spoke to was exceptionally helpful but unfortunately he had not been briefed on why the car was having the visual inspection carried out. I had previously had a long conversation with the manager about my vehicles safety.
Helpful staff but unable to resolve problem
I am satisfied as I was lucky with the fact that the price I was told over the phone when I booked was agreed with the service guys.
professional booking system to arrange service but chaotic drop off and pick up - I had to wait 45 minutes when collecting car and I am still waiting to hear back re part for faulty indicator 3 weeks later which was reason for service in first place
The workshop is overloaded with 2 to 3 weeks forward for a repair slot.
Work completed on time and correctly done
Completed on time and everything requested was completed.
Booked my car in for a recall item on line. 24 hours before they cancelled, rebooked for a week later. No flexibility on appt times, just had to have car all day!
Service team went out of there way to help with issues faced during vehicle recall. Everyone was very friendly and helpful at all times.
Simon Walsh was very professional and helpful in everything he did. A credit to your Company!
Completely satisfied with the service
Contact I've had with after-sales have been good, particularly Andy in Parts who went out of his way to help with ordering a cargo net. I dealt with Mark in sales and currently waiting for a response to a query. (not enough space here!)
They are easy to deal with
The vallet was not as good as I thought it would be I was impressed with the video of the work that was done
They did what was on the
Still Not all resolved the issues raised 3 weeks ago. The person who deals with customer service is off poorly and I was told I had to wait
Service I received was quick, informative and professional
very good response to phone calls , timing of collection great valeting of vehicle and quality of service
Service work itself was ok but the booking, check in , collection was poor
After 2 h in reception drinking tea no update so I left on the promise I would be called when the car was ready. By 5.00 heard nothing I called to be told yes it was ready. Arrived at 5.45 told to wait to discuss car. 6.25 was handed key no feedback
Simon was very helpful and courteous both on the phone and when I was in the office.
As above answer.
Still waiting for the parts to arrive!!
I had a good experience thanks to Cath, Rob and Andy for taking care of me and my car
Very quick and efficient
I would have been totally satisfied if my prescription sunglasses ( costing somewhere around £350 ) had been returned with the car after service,MOT and valeting.
Again everything went well
Everything went to plan
At this visit I also resurrected a warranty claim for alloy wheels which had fallen by the wayside die to poor communication from the dealership.
Always well informed. Always ready on time. You feel that they value your custom.
I made the booking online and included 'USB Map Update', not done. I was told this was an error on the web page. When challenged I was told that the 'management' was investigating and was left with the expectation that I would hear more. I haven't.
Although they didn't fix the problem they have have arranged a time to do so.
Problem solved quickly
Booked a time slot of 1200 for my BMW recall. The website said a two hour wait. I was told on arrival it will be more like 3 and a half hours because the mechanics had to have their lunch. So why allow a 1200 booking?
Car valet inside car was not very good
Professional and friendly staff, very good service level. Nice touch with the car valeting at the end. The customers will be even more pleased if the front desk representative will walk you to your car and hand over the keys there rather than inside.
The service staff were excellent. Try to get through to the service desk by telephone was challenging. Three failed attempts, no response so called later.
Efficient and friendly. The site is very congested.
See above - the site is c9mpletely unfit for purpose and the staff do not help at all because they are very confrontational. The experience here has really put me off wanting to ever buy another bmw.
Thankfully the basic service was OK but the exhaust flexi was starting to deteriorate. I was advised that a replacement would cost £614 plus about £500 labour. It would have been helpful if they'd told me I could get this done elsewhere a lot cheaper
I do want the service manager to contact me as soon as possible
Dealer fixed the recall issues quickly, but removed the GPS location and deleted my phone. Spent 15 waiting on the phone and eventually spoke to the Service Manager. He offered to fix it at the dealer, but fixed by speaking to BMW ConnectedDrive.
Efficient, knowledgeable and courteous.
When you speak to someone they are friendly however it's getting through to them in the first place that's the trouble. During my service I was Offered a wash and vac, the wheels were cleaned but I still had splattered bugs and dirt on the car
The communicated well with me and kept me well informed throughout the process
Halliwell Jones wimslow are excellent very professional and helpful.
Everything went very smoothly and as promised
The whole team are always very helpful upon any visits I made there no matter how minor my requests were and the lady on reception was always ready with a mug of fresh coffee!,,
Cordial and thorough service
All the staff were well informed and very friendly
Excellent all round
The whole experience has been great. I couldn't even think of any improvements. I'll definitely be going back for my next car and would highly recommend.
The help I was given by Mark
The service given by Bmw was first class
everybody very helpful
Ashley at Halliwell Jones Wilmslow was very proactive, friendly and helpful.
Stephen was great, all the knowledge on the car and purchase process made it very easy
Mark at Halliwell Jones was excellent; professional, knowledgeable, reliable, friendly and trustworthy
Extremely happy with the whole experience from start to Finnish.