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ABOUT HALLIWELL JONES WILMSLOW

Welcome to Halliwell Jones Wilmslow

Meet the team

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Scott Green

Head of Business

John Astbury

New Car Business Manager

Stephen Fleming

New Car Sales Executive

Lewis Calcutt

Used Car Sales Executive

Phil Barratt

Local Business Development Manager

Ashley Townley

Local Business Development Manager

Anthony Friend

Service Manager

Anthony Lockwood

Service Advisor

Sarah Dixon

Service Advisor

Amy Millward

Service Advisor

Anthony Hanvey

Service Advisor

Roy Kerr

Service Advisor

Anna Boakes

Customer Host

Rob Anderson

Parts Manager

Andy Seith

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

because they have never disappointed in terms of work done, but waiting at the end of the day can be a pain.

Service

I mostly go for parts for my car as it is a 2002 E46 .And thanks the help and advice from Andrew ,I am able to get parts the same day / or next day.As well as his knowledge of finding parts which I thought were no longer available .

Service

Not all work completed requires a second visit. I was told some things were done but they weren’t & car was returned unvaleted. Car was unapologetically retuned late when I had specified I must have it back by 4 o’clock.

Service

I was kept waiting and I am a busy person and expect to be able to drop my car off on arrival. I don't need to be sat down and have to wait while service admin staff desks are empty.

Service

Work was carried out very efficiently, and I was kept informed at all times

Service

My BMW X5 went in for it’s annual service which was completed as expected. However there was an additional issue with car ; specifically a “clunking noise” in the front suspension area when driving over bumpy roads.This has not been fixed .

Service

No courtesy cars. They also quoted me for a 420d when I have an M6. The car wasn’t washed/cleaned which after paying £1k for a service is a disgrace.

Service

Great service. The car has only ever been into a dealer for servicing, everything I detailed was addressed. Great work Anthony who worked on my car.

Service

Most aspects of job carried out in accordance with request.

Service

The attention to detail, communication and personal touch was spot on thanks to the service manage Anthony.

Service

Everything pressionally executed.

Service

Prompt, friendly and helpful team with good communication

Service

Very efficient

Service

Easy to book, service done as requested, car returned clean - phone call to confirm car is ready -no hassle at all.

Service

Car looked afterVery good valeting after work

Service

both Mark and John were a joy to do business with - very helpful and guiding

Service

Already given my reasons above

Service

Did everything they could to ensure I was completely satisfied.

Service

.

Service

Staff make you feel welcome and comfortable x

Service

The works that was carried out were not completed as per the instruction sheet however signed off. I wasted a complete trip.

Service

See above

Service

Excellent customer care.

Service

Customer service received was outstanding. Service advisor was proactive and extremely knowledgeable. Made the experience very pleasant.

Service

Done on time

Service

First class and personable customer service

Service

Warranty work carried out kept me up to date with progress of job

Service

Simple, straightforward.

Service

Very efficient and once again well mannered

Service

Problem solving could have been quicker ?

Service

car was cleaned nicely esp the velcro under the mats wasnt gummed up with dirt which so often happens - nice atttention to detail. It would be nice though if the steering wheels could be given a wipe with a cleaner - i do it before and after service

Service

Not very happy, they advised that faults have been fixed, but within minutes of driving my car away it was obvious the fault was still there and had not been correctly repaired, I now have the inconvenience of rebooking which is very time consuming

Service

Everyone appeared to be treated the same no preferential treatment.

Service

Received my vehicle back scratched, dealership provided loan car and rectified the damage, but it should never have happened in the first place.

Service

pleasant to deal with, all details clearly explained, made contact when they said they would

Sales

For the reasons above and everything went to plan.

Sales

Nice smooth transaction from the start to finish, no hassle, efficient, no pushy sales. Alexio who handled the whole process was superb, polite, very smart and well spoken, it has been an absolute pleasure!