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Always well informed. Always ready on time. You feel that they value your custom.
I made the booking online and included 'USB Map Update', not done. I was told this was an error on the web page. When challenged I was told that the 'management' was investigating and was left with the expectation that I would hear more. I haven't.
Although they didn't fix the problem they have have arranged a time to do so.
Booked a time slot of 1200 for my BMW recall. The website said a two hour wait. I was told on arrival it will be more like 3 and a half hours because the mechanics had to have their lunch. So why allow a 1200 booking?
Problem solved quickly
Car valet inside car was not very good
Efficient and friendly. The site is very congested.
The service staff were excellent. Try to get through to the service desk by telephone was challenging. Three failed attempts, no response so called later.
Professional and friendly staff, very good service level. Nice touch with the car valeting at the end. The customers will be even more pleased if the front desk representative will walk you to your car and hand over the keys there rather than inside.
See above - the site is c9mpletely unfit for purpose and the staff do not help at all because they are very confrontational. The experience here has really put me off wanting to ever buy another bmw.
Thankfully the basic service was OK but the exhaust flexi was starting to deteriorate. I was advised that a replacement would cost £614 plus about £500 labour. It would have been helpful if they'd told me I could get this done elsewhere a lot cheaper
I do want the service manager to contact me as soon as possible
Dealer fixed the recall issues quickly, but removed the GPS location and deleted my phone. Spent 15 waiting on the phone and eventually spoke to the Service Manager. He offered to fix it at the dealer, but fixed by speaking to BMW ConnectedDrive.
When you speak to someone they are friendly however it's getting through to them in the first place that's the trouble. During my service I was Offered a wash and vac, the wheels were cleaned but I still had splattered bugs and dirt on the car
Efficient, knowledgeable and courteous.
1st Class service with a fantastic polished vehicle upon return
Knowing you do not have to check the work done on your vehicle.
ok but service not as superb as it was in the past
High quality professional and friendly service.
Reasonable price Good carried out quickly
The staff were friendly and attentive. The car after service was still nice and clean, no dirty marks on the inside. My only gripe is that the software update has changed the performance characteristic of the car. Not HJ's fault.
Couldn't get through to the service desk at Haliwell Jones Wilmslow, worst service experience I've had from any dealership, really isn't good enough for what is considered a premium brand. Service itself was carried out to my satisfaction
The check in was quick and the pick up was on time. The car had been valeted.
Excellent customer service, easy check in, good communications, and no hassle collection at the end of the day. The service advisor even took the time to bring the car to the door for me to jump in to and drive away!
The Dealer failed to reply to my 2 emails. My I drive failed at 3 years and 2 months and I considered the failure was covered by the Consumer Rights act 2015 a fault was found in the head unit requiring a software update 7June. I was charged £59.66.
Because I'm satisfied!
Had to wait in service reception for a while before receptionist spoke to me. She was not particularly friendly. Didn't explain that car valet was complimentary. Not very helpful in explaining how to update SatNav ~ go online!
All done in a timely way
It was for a breakdown and they fixed the problem.
Salesman Atique very good, a real pro.
Good personal welcome at service reception. Feeling of personal customer interface
My car has not yet had a major service. Warrantee and MOT all carried out to my satisfaction.
Very. No issues, job done.
It was easy, straightforward and the work was completed to a very high standard
Shame no loan car available
Wonderful staff ,Always so kind and so knowledgable ,make you feel like it's the dream to drive a BM W , Special.
I was really happy with the service and the staff were very polite and helpful and they repaired a small problem I was experiencing with the car.
Frienfly and helpful staff.
As above left HJ got 5 meters and brake warning light came on shocking . work carried out service exc very good no complaint
See previous comments
The client handler wanted to charge me for the service that I had not received. The manager was reasonable and didn't charge me.
Very helpful and did exactly what they said they would.
I was impressed with the video sent to me by Luke telling and showing me what work had been carried out
Had to wait around a bit initially to be seen, wasnt clear who was dealing with my case, had to chase to check it was finished, just felt I was causing them hassle not a valued customer, extra work to look into was seen as a hassle
There was a lot of confusion around how long you wanted the car, initially, it was a wait in session which then changed to an all-day appointment due to my car requiring a re-program. On the day, you weren't expecting it until the booked slot.
I sat and waited for the car to be serviced, they told me an approx time it would take and it was done on time without fuss, a little expensive for oil and filter change, Mercedes had a monthly service plan, not sure if BMW have, (would be helpful).
I was advised my vehicle was ready for collection however, after driving 30 minutes (and just around the corner from the garage) I was advised it was not, I had to return home and wasted an hours time.
They are helpful, professional and pleasant. They also answer the queries, if any, in a professional way. They are also very close to my house, about 3 miles. They try to meet the expectations of customers.
I brought my car in to fix an issue with the radio making a noise and being too loud at speed. I was told it had been fixed and the new part fitted. It has not been fixed and is still the same...
it was Ok, although I did expect it to be a bit better, given the BMW prestige status
I was given the wrong site to bring my car and then on collection given the wrong car keys.
Great communication Slick experience
Always get friendly & courteous service
The car had 2 faults. The alarm kept going off in the sunshine and the boot had recently started leaking. I was on holiday and the garage collected my car from the drive , fixed both faults and left me a message to say all had been completed.
after 2 unsatisfactory visits they actually got it right this time. time will tell on future visits
Long wait to pick up car due to staff shortages only hiccup
Stephen was great, all the knowledge on the car and purchase process made it very easy
Extremely happy with the whole experience from start to Finnish.
Mark at Halliwell Jones was excellent; professional, knowledgeable, reliable, friendly and trustworthy
Very helpful salesman and nothing too much trouble, making it an easy process.
Half a tank not full tanks as promised
Far to many positives to list , i can't rate all the staff enough , especially mark he treated me like a person and not just a statistic on paper all of the aspects were delivered to a high professional standard ! A+++++++++++++++++
Mark Marsland went above and beyond to help us out for the delivery of our car. Really exceptional customer care - we unexpectedly had to pick our car early due to imminent birth of baby! Mark came in from home to help us out and was such a star.
The service was excellent but, as I mentioned earlier, I only ever give 9 out of ten.
Mark Marsland was excellent and really understood my needs.
Problems parking and access to Wilmslow Halliwell Jones BMW
As above great service by all members of staff and new car presentation at pick up was exceptional.
Everything has gone to schedule
The car arrived at the end of the day and I had the choice to get or wait for them to do the final clean and care of the car. I choose to collect the car, sales team made sure that I get back to them a couple of days later to have all care done.
Everyone at BMW Wilmslow was friendly and happy to help, it was a relaxing experience. Mark was very friendly and upfront from the start and was a pleasure to deal with.
My contact at my local dealership was very knowledgeable and helpful. He even helped me to change my car quicker than I expected and made sure I was kept informed the whole time
I was very well looked after.
I would have given 5 stars if car had not come with redundant EU marked registration plates.
Mark, the salesman, was very helpful. Listened to our needs and knew the product very well
From my first visit to the day I collected my car the sales person could not have been more helpful.