No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Good to deal with but prices for some parts are expensive for what they are
The parking is horrendous and has been getting worse over the years. Turn around too long with regards to checking car in getting car back. A vibration problem that didn't get resolved. Not enough characters here.
Always good service
1. It seemed virtually impossible for anyone to tell me what the cost of the service was going to be - how can this be so difficult? 2. The correct items weren't ordered in advance of the service meaning everything couldn't be done on the day.
Anthony friend - service manager
Hard to comment as I did not personally attend
BMW's are easy to sell, that experience is fine when you are paying out big sums of money but a luxury car firm should also have an after sales service to match
Staff are friendly enough. Complete lack of care taken of the car in the centre. I feel like I am being a pain as constantly in the service centre, but the reason I am is due to the lack of care,not fixing the problems in for, and causing more.
The deal, salesman and sales process were good but after sales not so good. There was a pipe loose on the engine, I took it into the garage and they lost my key. They gave me some spare mats. The car smelt of smoke (and still does)
Owned car around 9 mths.Dealer had it back in w/shop for 2 mths trying to resolve loud/excessive HVA lifter tick.New c/shafts,lifters,oil fitted (29/06/2018) @ 18529 mls but still not 100%.Two year anniversary came up at 20819 mls and oil charged for
The office was very busy when I went in to collect the car and I had to wait for a bit. I have never had this at the other garages. I had a service anc they had forgot to wash or clean my car.
would have been 5 stars if they had not phoned to say that the car was ready for collection, as it was we arrived to pick up the car and had to wait for the cleaning to be finished. Not a big deal but a thought for the future.
As above. Put me off getting another BMW and car due to be changed in spring.
Completed within the time limit. The car was returned to me having been valeted.
Initially they rang me and left a message to say I needed a service . However I rang and rang both Warrington and Wilmslow to book in and could not get through for over two weeks. Phones just ring for hours with no answer.
Mainly due to not being able to book car in for a month, despite not needing courtesy car or pick up service
Valet was poor as it was rushed
Parking is a bit of a pain, and it's not always easy to get hold of people to return calls.
Seemed to do a quick job while I waited but I wasn't watching the mechanics so I don't really know how good the work was - I can only assume they did everything they were supposed to do.
just felt disappointed - I was expecting more from having one of the first M2 Comps - Sit wait pay go, Not even sure why
They identtified the fault immediately and put it right.
Did what they could within parameters.I would have liked a courtesy car although I didn't have my driving license. My wife could have sent a photo of my license but this was not accepted by company BMW support.
Attentive combined with excellent delivery of their promise.
Good service start to finish.
They give me a price for what needs doing and I find the video they send me very useful, for future that need attention, so I can manage my costs better and plan for what needs doing first.
You cannot get to speak to anyone at the dealership always being prompted to book online but the online booking system keeps failing. The price for a service is much more expensive than that quoted on their website when you do get to speak to them.
Good car report & see previous comments.
I have an outstanding and very minor request with respect to a locking wheel nut for an alloy wheel, that requires a resolution.
Did the job but not a special experience. Very workaday. Could have been any car and dealer. Staff border on the rude officious. Barely pleasant.
Staff are very pleasant and the service was carried out quickly
The staff were friendly and happy with the work. However, this is the second time I have not been informed if my car would be ready that day or need to collect the next day, I had to chase and only got a response at gone 4.30.
Had to return to have service booklet stamped to record time based brake fluid change.
Very satisfied, always kept me up to date and car was cleaned and fully charged. Very polite and friendly.
Loaned me a similar car to mine while works were being completed, when collected car the car had been cleaned inside and out.
There was confusion about my boking, I have a personal reg and the car had been booked in with the original reg. When I rang with a query I was told the car wasn't booked in. I also wasn't told how much the service was going to cost.
Every time i get the car back i get a full report and kept up to speed with everything.
Efficient and friendly staff
The staff were fantastic, the mini valet was good but not fantastic but much appreciated
Bit of confusion,I was told the job was done,got a lift to collect to find they hadn't even started.Had to get taxi home and return the following day.
I was given a choice of options - car collection, a while-u-wait or drop off & collect later. this flexibility allowed my wife and I to make the best choice for what we wanted to do. Service reception is always welcoming & the car was ready on time.
Because the service is there in all aspects. Simple.
Sometimes seem a little disorganised
Attentive service from staff. Only reason not 5 stars due to slightly cramped waiting area and took quite some time to get my car through post-service valet
Not as good as it used to be
Every time I go there, I feel impressed by the level of organisation, and the customer service is very good. The staff are always friendly and helpful, and despite it clearly being a busy place, I've never had to wait long to be attended to.
The service was ok but when I asked why the oil change was not listed on the receipt I was simply told it had been done. Having had poor services in the past (admittedly with Audi) this did not put my mind at rest. Hopefully its been done.
Car was serviced at a reasonable price. Nice showroom, was offered drink while waiting.
Great as usual
Had a problem that was not diagnosed at a previous BMW dealership and was treated exceptionally well and with no charge
It has been very average which is not what I expect or have received from other BMW dealers
The service was due to have been completed in the day. We were expecting a call to say it was ready. It was late in the day and we had to call three times to find out whether it was ready. Each time we were promised a call back but this didnt happen
I WAS COMPLETY SATISFIED THE CAR WAS READY WHEN I CAME TO COLLECT IT
Very good support from Wilmslow
They forgot to reset my service counter and I need to take the car in again.
Could find no fault with any aspect of the experience.
Took quite a long time just for a wheel change
Easy to book in, courteous knowledgeable staff and excellent welcoming reception .
Easy to book appointment and friendly staff.
well served and all questions answered
All done well and in quick time
Generally i felt ignored and not valued
Waiting time both to drop off the car and to pick it up were unacceptable. It took almost half an hour to pick the car up even though it was ready when I arrived. From my perspective the centre needs to sharpen up its processes.
Loan car hire charge insurance
I have not received my service report / documents.
Mark made the whole process easy, effortless. Service was second to none
From test drive to driving my new car away the sales assistant Ash Fenton was able to assist in car choice, trading in process and payment details to suit our family needs. His help and knowledge was priceless as was his customer service
Very easy all went like a dream
Sales staff were very professional with a good knowledge of product. When contacting with questions / queries always dealt with / replied quickly. I felt valued and nothing was too much trouble.
The car was delivered with a fault
Got what I wanted easily and quickly. Experienced and passionate salesman.
The entire process was a pleasant experience, the staff could not do enough for me and were all extremely helpful
I have a new car that I love and look at with pride. Whats not to love.
Car well presented and instructions on use explained thoroughly.
We collected two cars and at no fault of the dealer I was a bit pushed for time.
Mark & the rest of the team were professional throughout, they made the purchase hassle free and enjoyable
very helpful easy to deal with and efficient
From initial enquiry to handover Rob Ankers at Halliwell Jones Wilmslow was extremely helpful. Helping me with a car selection, part extinguished my existing BMW and keeping me informed of progress
Whilst the cars sell themselves, it's great that your people are knowledgeable, friendly and engaging
The viewing and purchase and finance (and insurance) process was handled by staff in a very clear, open and supportive way. Mark Marsland, my main contact, has always been available for me to contact with questions etc during the purchase process.
All staff had a very pleasant approach and dealt with me in a highly professional and courteous manner. Much appreciated.