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Nice flow to the buying process
The car was collected at home and delivered back in a clean state
After bad experienced last time due to miscommunication, the level of customer service was outstanding.
issue unresolved and awaiting a call back to resolve
Everything was done as promised
Been a customer for over 20 years and never a problem.
Friendly and polite staff.
Same answer as above, great from start to finish.
Longer wait to be processed than under previous management/owners.
You did what I asked.
Very helpful staff
I like the ability to book in and wait for my service and the timing was managed well. Facilities are nice enough. See problem below which lowers my rating for you.
Car in perfect order
The service is good once you are at the dealership. Trying to get through on the phone however is hard work.
On booking I was told my service pack would cover the costs. On the day the car went in I was told I had to pay! On return of my car the service history in the car was only partially completed in respect of the work carried out.
Would have been higher but my car wasn't washed
Efficient informative supportive service
Isn't it strange how premium car sales people have a knack of making you feel as though you're in some way subordinate to them. Whether this is just bravado or a lack in interpersonal skills / customer care, I don't know.
A long wait when on booking I was told it would take just over an 1hr , waited 3.
As above very friendly staff, the issue was sorted and covered on my warranty so no charge to me for the work carried out. I do however pay a service plan to have all my future services at Haliwell Jones which I am happy to continue to be seen at.
Service done on time
My wheels were scuffed when car was returned. I called the branch who told me they would get back to me, but no-one has called back
They always provide excellent customer service
Efficient vehicle handover and pick up
Did the service and cured a fault. Lent me a car. Other feedback above.
Finished ahead of time - very friendly service
The service received at Halliwell Jones was great. This is going to sound picky but it would have been 5* except when my car was washed it was returned to me covered in water spots where it had been left to dry The car needed polishing to remove them
Everything was sorted first time!!
Excellent service provided from staff.
Whilst there was a technical problem with the car HJ initially responded very effectively to obtaining the relevant part from Germany. However they didnt tell me when it had arrived until I rang them. Although then it was installed the following day
Would have been 5 if the part for my car had been available rather than on a 10 day order
Driver arrived on time for pick up and returned the vehicle as arranged
The receptionist was so very attentive. We attended your garage as a recovered breakdown. All through the process we were well informed about everything.
I was given accurate information quickly and efficiently. My car had been cleaned and everything had been completed when I came to collect.
Outstanding service from start to finish
Had to postpone at very short notice due to domestic emergency. Very understanding and rearranged for a more convenient time.
Booking in the car, and the actual service and MOT were fine... But the car failed the MOT as it needed new tyres. I was told that these could be ordered and that the car would be ready the next day. However the next day I had to call around 5 times
They were extremely good with the check in process. Always have been I always end up going there with a child and they arrange transport to get me back home....Or on my way to work and they arrange to drop the car off all done.
Car was collected and delivered on time with the work complete
As above, all as expected with a high level of customer service
Yes satisfied with Wilmslow. Much better than Chester after sales.
Took care and looked after
No fuss job completed
As said earlier kept informed throughout. Picked car up returned it
I was informed throughout the process of timescales and cost for the work that was done
As above, friendly, and I was always kept up to date throughout.
They made it very easy for me
As above A glitch with my car not being ready despite them calling me to say it was ready was resolved
From start to finish you feel that matters are under control and you are confident in the process of getting your car serviced , repaired and returned in Excellant condition and at a fair and reasonable price You send your car in knowing exactly wha
Excellent customer service
Took time but the job was perfect
Even though there was a problem with the software update a loan car was organised quickly
The BMW receptionist was very helpful, and the whole experience of booking in to collecting the vehicle after service went very smoothly.
No problem with the actual quality of the service, just the crossed wires about a waiting appointment and the time it took. Also poor valeting outside as it was left overnight under a tree and looked dirtier than when Id taken it in.
Work completed on time and very friendly efficient staff.
Excellent service received once again. A lovely courtesy car was provided and I was kept informed of progress on my vehicle throughout the day
They were overlooked my car wasn't ready at the agreed time, it wasn't given a clean as promised and when I went to leave I was blocked in the car park having to wait while they moved 2 other cars
Got everything I needed organised very efficiently
Excellent diagnostics, car returned promptly and very clean, but you still haven't replaced the engine cover you broke.
As above - location makes getting car to and from difficult
It was a straightforward service, done on time and the car was washed as well.
very easy to deal with
As far as I can tell the service and MOT were fully undertaken and the associated paperwork was complete.
The brake fluid service was carried out quickly and efficiently. The vehicle is slightly older than average and required a couple of minor repairs in addition. These were communicated and actioned with no hassle at all.
I mostly go for parts for my car as it is a 2002 E46 .And thanks the help and advice from Andrew ,I am able to get parts the same day / or next day.As well as his knowledge of finding parts which I thought were no longer available .
because they have never disappointed in terms of work done, but waiting at the end of the day can be a pain.
It all went better than planned
Helpful and knowledgable staff. The trade in part of the deal was very fair and helpful. We were kept fully up to date throughout the manufacturing / delivery period. The handover of the new car was a great experience.
Everyone was so pleasant and helpful and really looked after us so well.
Very efficient, professional and friendly service.