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ABOUT HALLIWELL JONES WILMSLOW

Welcome to Halliwell Jones Wilmslow

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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ANTI-SLAVERY AND HUMAN TRAFFICKING STATEMENT

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Our Christmas Opening Hours

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THE NEW BMW X5

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INTRODUCING… THE 8

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THE BMW M5. BALANCE TAKES MANY FORMS.

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THE BMW M5. AVAILABLE AT 0% APR WITH BMW DIVIDE. Ts&Cs apply.

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THE BMW i3s AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 COUPÉ AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 ROADSTER AT A LOW 5.9% APR REPRESENTATIVE.*

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SEPTEMBER 68-PLATE OFFERS

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BMW Help: Recalls

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BMW awarded the 'Overall Winner' at the Tow Car Awards 2018

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THE NEW BMW X5.

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The Halliwell Jones Rewards Card

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The new BMW 2 Series Active & Gran Tourer

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BMW 6 SERIES GRAN TURISMO NOW WITH 0% APR

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What Car? Car of the Year Awards

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Our Latest Motability Offers

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BMW i8 Roadster

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Looking for a nearly new BMW?

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Impress with the new BMW Shadow Edition

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The all-new BMW X3.

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NEW Halliwell Jones Films

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The BMW X1 is now available on the Motability Scheme.

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Best Large Executive Company Car

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW 4 SERIES. NOW WITH 0% APR ON IMMEDIATE DELIVERY VEHICLES.*

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THE BMW i3 AT A LOW 2.9% APR REPRESENTATIVE.*

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Meet the team

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Scott Green

Head of Business

John Astbury

New Car Business Manager

Stephen Fleming

New Car Sales Executive

Lewis Calcutt

Used Car Sales Executive

Phil Barratt

Local Business Development Manager

Ashley Townley

Local Business Development Manager

Anthony Friend

Service Manager

Anthony Lockwood

Service Advisor

Sarah Dixon

Service Advisor

Amy Millward

Service Advisor

Anthony Hanvey

Service Advisor

Roy Kerr

Service Advisor

Anna Boakes

Customer Host

Rob Anderson

Parts Manager

Andy Seith

Parts Advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Phone not answered when trying to bookSpare part for service recall not in stock

Service

Sometimes seem a little disorganised

Service

Attentive service from staff. Only reason not 5 stars due to slightly cramped waiting area and took quite some time to get my car through post-service valet

Service

Efficient

Service

Every time I go there, I feel impressed by the level of organisation, and the customer service is very good. The staff are always friendly and helpful, and despite it clearly being a busy place, I've never had to wait long to be attended to.

Service

I had to ring up to chase the progress of my car after it had been in all day. First call just rang and rang. Second time I Left a message with a main reception as they said service wasn’t answering. I had to call back a third time! Poor.

Service

Not as good as it used to be

Service

Great

Service

Car was serviced at a reasonable price. Nice showroom, was offered drink while waiting.

Service

Great as usual

Service

The service was due to have been completed in the day. We were expecting a call to say it was ready. It was late in the day and we had to call three times to find out whether it was ready. Each time we were promised a call back but this didn’t happen

Service

Had a problem that was not diagnosed at a previous BMW dealership and was treated exceptionally well and with no charge

Service

It has been very average which is not what I expect or have received from other BMW dealers

Service

The service was ok but when I asked why the oil change was not listed on the receipt I was simply told it had been done. Having had poor services in the past (admittedly with Audi) this did not put my mind at rest. Hopefully it’s been done.

Service

I WAS COMPLETY SATISFIED THE CAR WAS READY WHEN I CAME TO COLLECT IT

Service

Staff here are always very courteous and helpful. To be commended.

Service

Very good support from Wilmslow

Service

Could find no fault with any aspect of the experience.

Service

They forgot to reset my service counter and I need to take the car in again.

Service

Took quite a long time just for a wheel change

Service

Easy to book in, courteous knowledgeable staff and excellent welcoming reception .

Service

Anthony and Cathy rectified the situation with the cleanliness of my car.

Service

Easy to book appointment and friendly staff.

Service

All done well and in quick time

Service

I have not received my service report / documents.

Service

well served and all questions answered

Service

Generally i felt ignored and not valued

Service

Great service

Service

Loan car hire charge insurance

Service

Waiting time both to drop off the car and to pick it up were unacceptable. It took almost half an hour to pick the car up even though it was ready when I arrived. From my perspective the centre needs to sharpen up its processes.

Service

Anthony was very knowledgeable and helpful, only let down by the servicing staff.1. the 2 hour RECALL job took all day2. "The comprehensive health check", completely missed the fact the front offside brake disc was badly worn and deformed, leading

Service

Still not sorted the computer problem and if I do not phone BMW every week, nobody care.

Service

They failed to find anything wrong with a car that had just stopped in the middle of the road, if this had happened at night we could have been killed!

Service

Excellent service, and kept me informed.

Service

Work wasn’t carried out under warranty even though I was advised when booking that any warranty items would be attended to

Service

Work was carried out professionally and quickly. I was kept informed by Samira of all developments. A very charming and extremely helpful member of your staff.

Service

From car collection,{ as my fractured shoulder did not allow me to drive }, to the follow-up explanations and clarifications of the service findings were first class.

Service

Because I had to struggle to convince them that if I don’t get what I asked for while making a booking over the phone then I’m in big trouble. And they asked me to ring Warrington to sort it out instead of helping me. Finally I asked for manager.

Service

They carried out what was requested

Service

As above: long wait in reception

Service

Job took longer than I expected and than original estimate - but I had been "fitted into" the day's work at short notice.

Service

The staff at Halliwell Jones have always been extremely polite and helpful.It is a pleasure dealing with this garage.

Service

My rear numberplate self-adhesive was failing and the plate was coming loose. I forgot to mention it at checkin, and it wasnt mentioned on collection. Nevertheless it was properly repaired with a screw fixing to replace the double- sided tape. Great.

Service

The manager Steve, The salesman Mark and Zoe the financial specialist all went above and beyond to help us in their respective areas of work.

Service

V happy with dealership, client for 10+ years. Only minor comment is the lack of parking at the back and on drop off sometimes there is a queue/wait to be seen by a service advisor. Introduce express drop off & sign papers in advance/electronically?

Service

Service was good but have had to re book the car in as not fixed

Service

Job done and price confirmed beforehand

Service

You went that extra mile to correct an unfortunate problem first visit.

Service

Had to reorganise service to another day after booking online, hence 4 stars

Service

Efficient and expeditious attention from BMW Assist in first instance and then the HW Service Adviser Simon Walsh, excellent customer facing employee.

Service

As they know, the check was not up to standard which is why the service manager had me back and dealt personally with the situation.

Service

The service was done timely and thoroughly. The staff were friendly, listened to my requests and carried them out completely

Service

My initial enquiry about an oil change service did not prompt the service staff toindicate the price of the service. However, when collecting my vehicle after the service, an apology for the omission was made.

Service

Had to return the following day for additional parts to be fitted which should have been available on first visit

Service

Sometimes it takes quite a time as they are often very busy

Service

Collected and delivereda back after a valet Personal service.

Service

The service was completed as promised and I was kept informed of progress.

Service

Could not fault any part of the visit

Service

Job done thoroughly, value

Service

All work done in the time allocated.

Service

This was a warranty repair. The problem was diagnosed, parts ordered, and repaired within 36 hours of dropping the car off.

Service

Very bad attitude from the person dealing with me from the Customer Service team. Showed no empathy or interest in dealing with me, except when there was money to be made.

Service

Could not fault the service in any way.

Service

Nice flow to the buying process

Service

After bad experienced last time due to miscommunication, the level of customer service was outstanding.

Service

The car was collected at home and delivered back in a clean state

Service

issue unresolved and awaiting a call back to resolve

Service

Everything was done as promised

Service

Been a customer for over 20 years and never a problem.

Service

Same answer as above, great from start to finish.

Service

Friendly and polite staff.

Service

Longer wait to be processed than under previous management/owners.

Service

Fantastic service

Service

I like the ability to book in and wait for my service and the timing was managed well. Facilities are nice enough. See problem below which lowers my rating for you.

Service

You did what I asked.

Service

Very helpful staff

Service

Great communication

Service

Car in perfect order

Service

The service is good once you are at the dealership. Trying to get through on the phone however is hard work.

Service

On booking I was told my service pack would cover the costs. On the day the car went in I was told I had to pay! On return of my car the service history in the car was only partially completed in respect of the work carried out.

Service

A long wait when on booking I was told it would take just over an 1hr , waited 3.

Service

Would have been higher but my car wasn't washed

Service

They always provide excellent customer service

Service

Isn't it strange how premium car sales people have a knack of making you feel as though you're in some way subordinate to them. Whether this is just bravado or a lack in interpersonal skills / customer care, I don't know.

Service

Service done on time

Service

As above very friendly staff, the issue was sorted and covered on my warranty so no charge to me for the work carried out. I do however pay a service plan to have all my future services at Haliwell Jones which I am happy to continue to be seen at.

Service

My wheels were scuffed when car was returned. I called the branch who told me they would get back to me, but no-one has called back

Service

Efficient informative supportive service

Service

Efficient vehicle handover and pick up

Service

Finished ahead of time - very friendly service

Service

Did the service and cured a fault. Lent me a car. Other feedback above.

Service

The service received at Halliwell Jones was great. This is going to sound picky but it would have been 5* except when my car was washed it was returned to me covered in water spots where it had been left to dry The car needed polishing to remove them

Service

Everything was sorted first time!!

Service

Whilst the cars sell themselves, it's great that your people are knowledgeable, friendly and engaging

Sales

The viewing and purchase and finance (and insurance) process was handled by staff in a very clear, open and supportive way. Mark Marsland, my main contact, has always been available for me to contact with questions etc during the purchase process.

Sales

All staff had a very pleasant approach and dealt with me in a highly professional and courteous manner. Much appreciated.

Sales

Again, Rob was fantastic. Gave me a thorough quite through my new car. He even came in on a day off to do the hand over. So much appreciated!

Sales

Can't praise Mark highly enough for all his effort on buying the car and explaining all the information in a clear and concise manner.Always a pleasure dealing with Mark in general.

Sales

Mark was excellent.

Sales

Very pleasant manner by all staff. Helpfull at all times.

Sales

The BMW centre had great facilities, was spotlessl clean and the staff were superb.

Sales

We were well looked after by Mark who spent lots of time with us and was happy to answer any questions. He was very knowledgeable about the product and on handover day was happy to spend as long as I needed explaining how everything worked.

Sales

The parking was stressful, never any room.

Sales

Rob and Scott at BMW Wilmslow are outstanding professionals.

Sales

Great service

Sales

Everything was waiting for me when I arrived to collect the car and I was shown how everything worked

Sales

Excellent service

Sales

Hospitable. Offered drinks. Staff friendly and polite

Sales

Great salesperson and delivered exactly on what was promised.

Sales

From start to finish everything was excellent

Sales

All of the above + multiple coffee's delivered to us within the showroom too!

Sales

Delivery slightly delayed but everything done from the dealership to catch up time.

Sales

Mark Marshland, our Advisor was ever so helpful in terms of guiding us. He also kept us updated every stage of the way. Zoe was clear & precise with BMW Finance arrangements & John (the Centre Manager) was really helpful in finding us a good deal.

Sales

Satisfied with Stephen Fleming who I dealt with when purchasing the car but I was promised a call from the finance specialist, Zoe, regarding GAP insurance, 24 hours following collection. That call never came and I wasn’t going to chase her.Too late!

Sales

It all went better than planned

Sales

Helpful and knowledgable staff. The trade in part of the deal was very fair and helpful. We were kept fully up to date throughout the manufacturing / delivery period. The handover of the new car was a great experience.

Sales

Everyone was so pleasant and helpful and really looked after us so well.

Sales

Very efficient, professional and friendly service.