- Home
- About Halliwell Jones Wilmslow
- Halliwell Jones Wilmslow Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
347 ratings and 194 comments received in the last 90 days.
29 April 2025
I was extremely satisfied with the service from first walking into the building to leaving in my new car. Everyone I met was a happy face and eager to assist.
29 April 2025
Mark was excellent- and the tech guy showed all the functionality of the car Not done by a previous dealer only a few months earlier
27 April 2025
Attentive and informative
15 April 2025
The extra support given on the IT side was invaluable
06 April 2025
I got all the help i could possibly need
06 April 2025
Couldnt have done better - it was not ideal that BMW made a produc recall so it delayed it for 3 weeks, but not Halliwell Jones fault
03 April 2025
It was a seamless experience
31 March 2025
Nice friendly staff
29 March 2025
From start to finish the customer care received from Marks Marsland was fantastic. He really took care of us and kept us updated and informed through out the process making it a really enjoyable experience. Would definitely recommend Mark
27 March 2025
Really excellent customer service with great communication, easy access to staff, quick time from order to delivery (~ 7weeks) and substantial discount. In particular Ashley Fenton at Halliwell Jones provided a very high standard of care.
26 March 2025
We were kept fully updated & informed with regard to all aspects of the purchase.
24 March 2025
Rob Ankers was brilliant, patient and a credit to BMW.
21 March 2025
Great service all round
13 March 2025
Very good handover by someone who knew their job inside and out.
11 March 2025
All staff were helpful, knowledgeable and attentive.
10 March 2025
Rob dealth with us very professionaly, and was very helpful.
10 March 2025
Daniel really helpful right through to handover
06 March 2025
It was an incredibly smooth process from start to finish.
23 February 2025
Generally painless
19 February 2025
Mark Marsland was fantastic. Professional friendly and knowledgeable
18 February 2025
Sales person was excellent, everything was easy and smooth, BMW genius was very knowledgeable and overall experience was very positive.
11 May 2025
The staff are always friendly, professional and knowledgeable. They always make me feel welcome and well looked after.
11 May 2025
Very professional as always
08 May 2025
Team were able to address the service MOT and also sort a few additional issues at the same time. Clear comms on cost and timings from Simon W.
08 May 2025
Efficient and good communication
08 May 2025
Fantastic
08 May 2025
Katie as always was honest and knowledgable and is the only reason I continue to use this dealership.
07 May 2025
Kept in touch
06 May 2025
The service was done on time but the car wasn't cleaned properly. There were what looked like oil on the bottom part of the front bumper the black part
05 May 2025
Good customer service
05 May 2025
Clear updates through the whole process
05 May 2025
Answer as above
05 May 2025
as above
05 May 2025
Treated professionally
05 May 2025
Service Advisor was excellent
04 May 2025
Staff who served me were very nice/professional. Service was done quickly. One small issue is that the car wash wasn't very good.
03 May 2025
I had a booking at 9:40 but it was 15 mins before a service agent was ready to see me. There was also a long wait when I came back later to retrieve my car
03 May 2025
New location great! Halliwell Jones always pleasant to deal with
02 May 2025
Excellent, professional and friendly service
01 May 2025
The search for the problem was comprehensive and the report was very detailed and included photos of the problem parts. However, the cost was a little on the high side.
30 April 2025
All as booked
30 April 2025
The staff are really helpful and efficient
30 April 2025
As mentioned above the service i got was faultless i couldnt be happier
30 April 2025
Friendly and efficient. I was made to feel welcome there and important.
30 April 2025
First class staff and service.
30 April 2025
Extremely friendly & helpful service from both the Service Advisor & the Technician.
30 April 2025
Problems were resolved which in my opinion is the sign of a professional company
30 April 2025
Tony was a fabulous customer service expert. Gave full clarity and kept me in the loop all the time with the progress. This is the type of reason why I would look to halliwell jones to buy my next set of cars for my family
27 April 2025
Job was carried out in a professional and timely manner
25 April 2025
Very friendly and on time.
24 April 2025
Confusion around my Loaner vehicle that I had been promised over the phone 24 hours previously. They found one but not clear why it was a surprise upon arrival.
23 April 2025
I was extremely satisfied with my service experience at Halliwell Jones Wilmslow. From the moment I arrived, everything was handled efficiently and with great care. The service advisor was attentive and informative, keeping me updated at every stage.
22 April 2025
.
20 April 2025
To many reasons to mention all Lets start with incorrect name and address followed by attempting to give me a different car back following mot I am not even 100 percent sure my report is related cor my car but had to escape the hard sale and left
20 April 2025
Very professional and helpful
20 April 2025
Car came back clean! Service was great, health check useful.
20 April 2025
I received 1st class service
20 April 2025
Diagnosis, orderin and fitting of parts excellent
19 April 2025
See above
19 April 2025
As stated above I am completely satisfied with the service I received.
16 April 2025
Jasmine was a real star and arranged for the service while I waited to save a long drive.
16 April 2025
Chris was extremely helpful and courteous and went beyond the call of duty to get my wiper blades fitted during the mini service. Thank you Chris!
16 April 2025
As ptrbious
16 April 2025
Very pleased with the service provided
15 April 2025
See above - excellent service.
15 April 2025
As above, friendly and helpful staff, regularly keeping me informed of progress on the car, all work explained and completed.
15 April 2025
One side of car was not washed and interior was vacuumed to a sub-standard. When pointed out, advisor offered to take the car back to rectify these issues, which I declined due to prior arranged appointments.
15 April 2025
Chris was great. Very helpful and easy to chat to about the work needed on the car.
15 April 2025
Completely satisfied
15 April 2025
Issue resolved without query
14 April 2025
It was poor from point 1 above. Communication since as in point 3. I am going to have to waste another day bringing my car back as per point 2. I purchased an 85k which rattles and has a tear in a seat from getting in and out of it. Not ideal!
14 April 2025
Compared with other experiences in the past, BMW surpassed my expectations.
13 April 2025
Underwhelmed TBH, checked in online and was seen immediatly but still 30+ minutes until i left. Collection was even worse, poor Alma aplogiesed at least 4 times. Happy to discuss but insufficient characters here!
10 April 2025
Friendly lady welcomed me on arrival and the man who delt with the service and organised the payment was a top bloke, we sat and nattered about cars for about 10 minutes after i had done the payment. Great to see proper car people at a main dealershi
10 April 2025
Friendly and efficient staff
10 April 2025
The job was carried out on time and with good communication throughout and with an explanation of what was going on
09 April 2025
Kept updating me on the progress
08 April 2025
very satisfied, provided you book well in advance to ensure you get the day you want!
08 April 2025
All aspects from booking vehicle in to collection is 5* Always kept updated on the progress throughout the time my vehicle is being serviced and the staff are very polite and friendly.
08 April 2025
Katie who I dealt with was very helpful and friendly .
08 April 2025
The first work was worked in as it required immediate attention and then there was a follow on issue which again was worked in quickly- Georgia got me a very clear explanation of the problem and really brought out the positive in a difficult situatio
07 April 2025
Guy was very helpful but - after having a tyre fitted the low inflation warning came on on the way home and I had to stop to properly inflate it! I have photos if required. Also inspection video did not arrive until the following day after collection
07 April 2025
Everything went smoothly, Anthony looked after me very well
05 April 2025
Issue not resolved. A poor, soulless experience with complete lack of customer empathy. The key focus for the dealership is maximising revenue. We have 2 BMWs in the household and there is ZERO chance of us ever returning to this dealership.
05 April 2025
Everything was sorted quickly and they communicated any issues with me.
05 April 2025
Tyres replaced - tyre pressure reset not performed MOT - service indicator not reset
05 April 2025
I had no problems at all with my experience at Halliwell jones Wilmslow
04 April 2025
Top notch every time. Very pleased
03 April 2025
Always impeccable service
03 April 2025
The outcome was fine, but it was quite frustrating at times in getting to this outcome. I did no feel that the garage did enough to keep me informed, and there times when I had to chase for an update
03 April 2025
A seamless process managed by very professional staff and with great customer focus
03 April 2025
Recently it was pretty good. In the past it's been awful.
03 April 2025
All good
03 April 2025
Reasonably efficient handling of service visit
03 April 2025
Great service
03 April 2025
Always polite and professional
03 April 2025
Katie the customer service assistant was superb
03 April 2025
Anthony was great and kept me informed throughout. He also discussed options with me. However, I'm annoyed that the issue was not resolved at my visit in January (different advisor).
02 April 2025
Booking system for car to be serviced was clunky and involved me making multiple phone calls over multiple days. Don't feel like the information was passed between departments effectively. Car was meant to be washed on return to me and wasn't.
01 April 2025
I was kept informed throughout the day and my car was ready on time.
31 March 2025
Very satisfied
30 March 2025
Hassle free experience
30 March 2025
Efficient and friendly service
29 March 2025
Did what they said they would do promptly
29 March 2025
Satisfied with quote for work required and timscale
26 March 2025
Halloween Jones the whole service was very professional
26 March 2025
Very friendly, helpful and professional
26 March 2025
Listened carefully and acted on everything I said and needed.
26 March 2025
totally disappointed in your body shop repair
26 March 2025
From check in with Chris, follow up from Patrick, a very comprehensive health check from Chris and being kept up to date throughout by Anna. They are all a pleasure to deal with.
26 March 2025
Had to argue strongly to have the car returned on time after explaining when it was brought in that I had to use taxis to get there at big expense .
26 March 2025
You were unable to identify the root cause of the issue, although you did attend to a rattle which was picked up on the test drive
25 March 2025
Unfortunately the car was covered in dust when collected. I couldn't find it in your vast parking lot and nobody could help..the myBMW app recorded a fault in the drive chain the next day..
25 March 2025
Happy with the results, my BMW is the best one yet, an improvement over the previous 3 I've had.
25 March 2025
Professional services
25 March 2025
Excellent customer service, very accommodating and quick to resolve any work that was required. HJ kept me updated throughout the period the vehicle was in the service dept.
25 March 2025
The new showroom is lovely and everyone working there was friendly and helpful. The only downside/suggestion would be to number the parking bays so you can reference where your car is to the SA. Plus at the end of the day the parking was full
25 March 2025
Airbag check, health check and carwash and valet satisfactory completed
21 March 2025
as above
21 March 2025
We were listened to and an update was given after "handing over" the car for service
21 March 2025
Car was serviced and great job done
20 March 2025
The quality of work and communication was excellent. I would have scored 5 stars had I not had to wait over 20mins when collecting the car.
20 March 2025
Very happy. my only fault is after changing my details on the system your still spelling my last name wrong
19 March 2025
good efficient service
19 March 2025
Car came back dirtier than it went in. Not sure how cars are being washed but the water needs changing or cars need towel drying. I'd asked for mine not to be washed but still went ahead and left dirty water to dry on the car.
19 March 2025
Courtesy car was perfect
19 March 2025
Excellent new facilities and very helpful staff
19 March 2025
You specifically asked me to leave a comment about something to check, which I did but then wasn't checked as your team said they have no way of viewing the comment. So a total waste of time.
19 March 2025
Nice facility to stay and work while I was waiting for my MOT service.
19 March 2025
Job done really quickly, coffee available while waiting and the young lady looking after me was very polite.
19 March 2025
Quick book in Chris Morley very helpful we waited while job was done and were well looked after
17 March 2025
Work carried out as required.
17 March 2025
Professional and efficient.
17 March 2025
n/a
17 March 2025
The team at reception were very professional and friendly and the loan of a car by the sales team for the day was welcome. The only reason for dropping a star was that the sound on the video that was sent was almost incoherent unfortunately.
16 March 2025
very happy with the technical aspects, did not expect a 10 minute delay on arrival when trying to check in my vehicle, there was only one agent working.
16 March 2025
No body called me to explain what happened or what about the service done to the car. I received a call but, was busy, they said they wilo call later but no body did and no explanation whatsoever.
15 March 2025
As above
14 March 2025
Call several times on Monday AM to find out when car was ready but no call back until 1pm saying its done and when I picked the car up the tyre pressure was low and I had to drive it back in to get it fixed!
14 March 2025
-
14 March 2025
Everthing went as it should. Anthony was very informative.
13 March 2025
Timely and good contact even on a Saturday
11 March 2025
The only downside was the long wait we endured waiting for somebody to see us when we came to collect car and make payment, approx. 45mins. People that arrived later were seen first which was a little disappointing.
09 March 2025
As above.
09 March 2025
As above. This is from booking to finish. And no one ever mentions bumper even though you advertise it
09 March 2025
On arrival staff treated me as a valued customer and provided excellent customer service
09 March 2025
Only feedback is the cost of a service are quite high
09 March 2025
Great service, very accommodating.
09 March 2025
The new facility is amazing, I felt I was left waiting a while during drop off and pick up. The video didn't seem to upload. I was also surprised to find the mot certificate to say there was a nail in tyre but not mentioned by staff.
09 March 2025
As above
09 March 2025
I have confidence in BMW Heliwell Jones
09 March 2025
The whole process is time consuming with online appointments notifications required even when you've booked in.
09 March 2025
Everything was fine about the recall fix I assume, just a bit annoyed all my radio stations and mobile phone settings needed redoing. Not got back how it was before, so every time I get in the car there's something to do
09 March 2025
Unfortunately I was waiting 2hrs for my MOT service when I arrived to collect my car at the end of the day I was told it's not done and so I sat a waited till the end. As an apology I got the service for free which I thought was a really nice gesture
09 March 2025
Staff were very attentive from booking the vehicle in, on arrival and on collection.
09 March 2025
Kept informed
09 March 2025
Very expensive for an oil change
08 March 2025
Firstly they booked me in for two rear tyres, changed them and didn't reconnect the sensors, so I had to come back the next morning to fix that. The tyres weren't pumped up to pressure so monitors still going off, and I also had a nail in front left
07 March 2025
only rated this high as Ashleigh saved the day
06 March 2025
The error message on the car had to be escalated and wasn't fixed. They said it was fine to drive and they would contact me to bring the car back when they knew a fix. I still haven't heard.
06 March 2025
Poor from the very beginning.We have a fleet of corporate leases with BMW. They didn't start work on car until later afternoon. They had to keep the car overnight but didn't want to help in terms of taxi/courtesy car. Felt v fobbed off by the advisor
06 March 2025
Friendly, Professional and Efficient staff.
06 March 2025
Absolutely no complaints on this occasion.
05 March 2025
Once the issue was found Carley sorted everything in a professional manner
05 March 2025
Great communication and friendly. Updates and progress was easily received.
05 March 2025
Simple to book and work was completed on time
05 March 2025
Lack of respect for my car.
05 March 2025
Very much liked the video to see what was being checked. The phone call from Simon Walsh was also informative and gave the personal touch.
04 March 2025
Easy to book, work done as expected, good communication
04 March 2025
Staff were friendly and approachable
04 March 2025
See above answer to 1
04 March 2025
Ongoing comms and helped with a small purchase
04 March 2025
Anthony was very helpful as always.
04 March 2025
Prompt polite service
04 March 2025
always 1st class service
04 March 2025
I was promised a free valet at the same time, and when i picked my car up, it wasnt done and everyone had gone home... they said i could go back for it another day.. but wasnt really the point. I could have gone somewhere else that was cheaper
04 March 2025
See above!
04 March 2025
Easy to deal with, Helpful.
04 March 2025
As above, work carried out fully and carefully presented back in A1 condition.
04 March 2025
See previous response.
04 March 2025
Perfect. Great staff and communication
04 March 2025
Prompt and efficient
27 February 2025
Great customer service
26 February 2025
See above
25 February 2025
The new building is posh. Glad to see the normal friendliness is still in place with nearly everyone. Ask the youngster on reception to improve her friendliness, it's the number-one attribute for meet-and-greet.
24 February 2025
Anthony Lockwood looked after me and kept me informed on it progress, the dealership hosts also kept me supplied with coffee while I waited.
24 February 2025
When centre console stopped working, I phoned dealer to book car in for repair, and was offered an appointment in a months time. Not acceptable when the cars functions were not available. I only got car repaired thro bmw assist who were excellent
22 February 2025
Hassle free service and staff have a great 'can do' attitude.
21 February 2025
Did not check tyre pressure in health check
19 February 2025
Excellent service people.
18 February 2025
The team managed to correct an error when my safety recall had been changed to Chester without my knowledge. They went over and above to resolve.
17 February 2025
see above
17 February 2025
Very welcoming attentive and professional
03 May 2025
See previous answer