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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
410 ratings and 199 comments received in the last 90 days.
08 November 2024
Having decided to buy a car I was kept fully in the picture as to when it would be available. I was also given a very thorough explanation on how the car functioned and have been driving the car without any problems ever since
04 November 2024
A great service from the team at Halliwell Jones Wilmslow and a very good value for money product
04 November 2024
Helpful information given
01 November 2024
Felt very comfortable, nice atmosphere.
01 November 2024
Very thorough handover, made to feel special
21 October 2024
Family friendly atmosphere who made you feel welcomed and would listen to your requirements
20 October 2024
Excellent service, was kept informed at all times, everything ran smoothly and good after sales service too
20 October 2024
The team have been excellent throughout, from the showroom team, to the finance and support teams. From choosing the vehicle to collecting it within 72 hours, nothing was an issue for the team and they were really helpful throughout.
16 October 2024
Rob was amazing so helpful and was able to answer all questions
04 October 2024
The salesman, Mark, was very helpful, nothing was too much trouble. He did his very best to make sure we were happy with everything and that we understood all the features of the new car.
03 October 2024
Josh, our salesperson was outstanding.
02 October 2024
Very easy to deal with, felt like the team cared.
01 October 2024
Great communication throughout
29 September 2024
2 gripes- inability to know where the car was and when it would be delivered & the poor price offered for my previous low mileage 7 series- your valuation beaten by £6k+ by we buy any car !!
28 September 2024
Very attentive service
25 September 2024
Excellent service from the dealership cannot fault the the process in the slightest.
25 September 2024
Excellent service from Josh and Elaine throughout.
24 September 2024
Rob Ankers from Halliwell Jones,Wilmslow made the whole experience easy and enjoyable .Rob listened to what we wanted and provided us with helpful guidance along the way, he was patient and understanding in explaining things during the handover.
18 September 2024
Great service, ash explained the car features and stayed after opening ours has we hit stand still traffic on our journey to the branch.
10 September 2024
Purchase and delivery was very quick
06 September 2024
Halliwell Jones Wilmslow have always been fantastic with me
04 September 2024
Returning customer. Received the same outstanding customer service as previously, unlike others in the area. Acknowledged on arrival in the showroom and helped through the new car process to arrive at my decision on the car.
04 September 2024
10 out of 10, waited on hand and foot, made welcome on every single visit. I love the fact it's a small site offering a true personal touch which you don't get in the new style massive new sites.
19 November 2024
On time
19 November 2024
Service reception could be more welcome
18 November 2024
Informed as the work is in progress.
18 November 2024
Great feedback and video assessment, good communication through the day
18 November 2024
Very proactive and attentive response to initial vehicle model enquiry. Good work by Rob Ankers in providing prompt test drive, quickly sourcing suitable vehicle & efficient collection & handover. Thanks to Elaine Woollam for help with BMW Finance.
18 November 2024
I am not happy with the service as the issues with my tires were not sorted out. The day after I got my car from service, the service lights have gone up mentioning my tires need changing
18 November 2024
Customer service was spot on
18 November 2024
Totally satisfied
18 November 2024
Met all my needs
18 November 2024
My vehicle was looked after during the service, was updated on progress and it was nice and clean on collection.
18 November 2024
No quibble repair to damage, quick and hassle free.
18 November 2024
This is the 3rd visit to resolve problems with the phone system in the car and its still unresolved although a 4th booking has been made to replace parts on the advice of BMW
18 November 2024
Recall airbag fitted in good time frame and car returned beautifully clean.
18 November 2024
Friendly staff
15 November 2024
Despite customer services online and customer services at Halliwell Jones on site not coordinating, Simon managed to get the job done in good time
15 November 2024
All work carried out swiftly and care taken
14 November 2024
made to feel very important nothing is too much trouble and Simon a real asset to BMW brand
13 November 2024
Good communication and service
13 November 2024
Always really good service
13 November 2024
sorted out all the problems , kept me informed , gave me a courtesy car
13 November 2024
Very satisfied, kept fully informed throughout. Ensured the scope of service was appropriate and sourced and fitted a missing trim piece during works.
13 November 2024
NO PROBLEMS.
13 November 2024
On time and cost as quoted
13 November 2024
All done as planned and on time
11 November 2024
Service good understanding the invoice isn't . Still don't get it lots of work needed which I didnt expect !
11 November 2024
Recall on the car, no problem at all.
11 November 2024
I had to constantly chase for updates , was given conflicting information
11 November 2024
Lovely personal service from start to finish. Chris was very welcoming personable.
10 November 2024
The service staff member wasn't aware of the payment options from the self check in
09 November 2024
Professional
09 November 2024
Did the job plus a free car wash and vehicle health check
08 November 2024
Faultless
07 November 2024
The recall was booked in and completed in good time. I was also loaned a courtesy car.
07 November 2024
Car returned complete and cleaned in and out
07 November 2024
My car is still under warranty. However when I asked for an investigation into an intermittent fault I was told that it would only be under warranty if an actual fault was found. If they could not confirm the fault there would be a min £150+ charge.
07 November 2024
Happy with work done, but More expensive than other main dealers ie Williams BMW, for same service work.
06 November 2024
Service completed and ready around the anticipated time. Good job and car cleaned. Perfect.
06 November 2024
Excellent service and great customer care
05 November 2024
Great to have a video of cat and well check
05 November 2024
Good experience
05 November 2024
The service was fine, but took a little longer than I had been led to expect.
04 November 2024
Anthony was great, very helpful and made sure I was kept up to date even when I called back very late in the early evening.
04 November 2024
Great service from Katie
04 November 2024
All went well and efficient
03 November 2024
Overall, I was very satisfied with my service experience at Halliwell Jones Wilmslow. The team was professional, attentive, and ensured all my needs were met efficiently, making the entire process smooth and enjoyable.
03 November 2024
Chris was very helpful
03 November 2024
I am dissatisfied, if I had honestly been told there was a risk the breather replacement may not fix the engine and EML issue. I would have not agreed to paying £700. We are no longer driving the car for safety reasons. Mr Parker
01 November 2024
The wrong parts were ordered meaning I will need to make a separate journey to have the right parts fitted.
30 October 2024
Cost is always more than expected for a 14 year old car
30 October 2024
Generally satisfied, my service advisor (Anthony) did all in his power to resolve my issues.
30 October 2024
Because I feel I can trust you as a garage, and that's very important to me
30 October 2024
Great service, quickly done. Was supposed to be 2 days with loan car, but I don't drive automatic and that's the only car that was offered, so I resigned from the loan car. So my car was serviced within one day then.
30 October 2024
.
30 October 2024
for the above reason
30 October 2024
I was dealt with quickly. As above Anthony Lockwood was excellent and is a credit to your organisation
29 October 2024
Experience was fine. The customer collecting his car before me was a
29 October 2024
Everything was dealt with on time and efficiently
29 October 2024
No complaints whatsoever
28 October 2024
Just always can rely on you
25 October 2024
They were unable to resolve the problem ,as it had to be done by the branch where I had purchased the vehicle
25 October 2024
There has been clear damage caused to the paintwork of my car.
25 October 2024
The car was serviced exactly as expected. Just a shame that the staff are very unaware of what is happening right in front of them.
24 October 2024
Overall very good. Only comment is tyres were supposed to be topped up with nitrogen but seems it was not done as tyre pressure monitor alert kept coming on even after resetting, only resolved once we topped up the tyres ourselves.
24 October 2024
I didnt recieve a video as I have every other yesr when cars been in for its MOT
24 October 2024
Met expectations and cost was as agreed beforehand
24 October 2024
No problems
24 October 2024
Your sales staff provide no service at all after the purchase of the car, they just treat the customers perfunctorily and do not solve the problem for the customers at all.
24 October 2024
Booking time and duration met my needs. The car valet included was great!
24 October 2024
As described above Visit and work was fine but follow up poor
24 October 2024
Excellent customer service
24 October 2024
Best customer service
24 October 2024
Clear pricing and explanation of work done
23 October 2024
Due to my time constraints on the day, my Service Advisor, Katie Green, was pro-active in getting my work prioritised, for which I am very grateful. Everything done, including the airbag recall, to my satisfaction.
23 October 2024
I think I arrived to collect my car at a busy time , so I was sat for a while waiting whilst the lady sorted through some paperwork for the following day and spoke to other customers.
23 October 2024
friendly helpful competent staff
21 October 2024
The service facility is very crammed both parking and customer area, desperately needs a transformation as it's far from what you'd expect of a main dealer. Compared to Mercedes Stockport it's worlds apart. Hoping the new site delivers this.
20 October 2024
Very friendly staff
20 October 2024
Check in very good Communication brilliant Collection hassle free with immaculate car
20 October 2024
Always friendly, approachable, professional and efficient staff.
19 October 2024
Excellent service.
19 October 2024
Good service and very friendly staff
19 October 2024
Excellent, efficient and polite. No issues whatsoever
19 October 2024
It's always a pleasant experience at the wilmslow branch
19 October 2024
Very good overall, the only caveat was the wash was not very good, leaving water marks all over the windows
19 October 2024
No complaints as always received good service at this dealership
19 October 2024
They did what they said they would do
19 October 2024
Job done
19 October 2024
Just simply you get a top job.
19 October 2024
I feel it when I am driving the car it is smooth and you can trust that work has been done it
19 October 2024
Waiting in reception for over 35 minutes to pay for the service and MOT when I came to collect my vehicle.
15 October 2024
I booked a 2hr appointment to fit in with my work and the appointment was over 3 hours
15 October 2024
Good advice and flexible
14 October 2024
Very helpful all staff members, able to get appointments at convenient times and good communication throughout.
14 October 2024
Work was done quickly and as arranged
10 October 2024
Service carried out professionally and on time
10 October 2024
Easy to book service appointment, looked after at dealership, job carried out to expectations.
10 October 2024
Fitted me in at short notice, and very short waiting time. Much appreciated.
09 October 2024
The work was completed in the time quoted and the car looked immaculate when it was returned
09 October 2024
MOT done very quickly and efficiently
09 October 2024
I have visited a lot of dealerships in the last 30 years but this Wilmslow depot is absolutely first class. Attention to detail, atmosphere, service, efficiency and friendly service. Ash and Mark deserve a special mention for looking after us.Perfect
09 October 2024
After several problems with Williams Stockport, Dealing with Halliwell Jones was like a breath of fresh air
09 October 2024
As above.
09 October 2024
Again thanks to Anthony however all staff are very polite and helpful.
08 October 2024
The communication is key! I like to be kept in the loop and they did exactly that.
08 October 2024
I was asked to book in the car online in advance; I did this but some of the work was not done.
08 October 2024
Faulty control unit replaced under warrenty. Work carried out within time frame
08 October 2024
Completely satisfied
08 October 2024
Lovely professional people who make you feel valued.
05 October 2024
Friendly staff
05 October 2024
Excellent local sercice
04 October 2024
Excellent, friendly service.
04 October 2024
Friendly, accommodating staff.
03 October 2024
Such a great team that nothing is a problem and will deal with
03 October 2024
Quick MOT service, and the wash was very good.
03 October 2024
Smooth efficient service, good communication, good courtesy car, excellent customer facing service
03 October 2024
Happy with the service from start to finish
03 October 2024
Car was in for a recall. Courtesy car provided although as it turned out I didn't really need it on this occasion. My car was ready earlier than expected and was washed and vacuumed.
03 October 2024
Chris was great
03 October 2024
Customer service was excellent from Katie. Very personable, polite, helpful. Katie contacted me the day prior to my appointment to ensure I would be attending etc.
03 October 2024
Good communication, simple booking in process
03 October 2024
Great team
03 October 2024
The work was all completed and I was kept fully informed at all times.
02 October 2024
Nothing to fault
30 September 2024
I would recommend using this branch of Williams as it's local. Has easy parking and access. The team were really friendly and professional. My dad has already been in since my visit. Thanks
29 September 2024
Service carried out quick and efficiently.
25 September 2024
Jobs required were carried out within expected time and car returned as planned.
25 September 2024
Fairly satisfied, just a recall. However, alot of customers I'm the same recall situation received complimentary gifts for the inconvenience.
25 September 2024
Katie the customer service lady was brilliant
24 September 2024
I was greeted as soon as I entered the service center had a coffee while I waited to be seen nice curtesy car too.
24 September 2024
Woud have given a 5 star but tyre pressures not rest
24 September 2024
Easy to deal with good staff
24 September 2024
Completely satisfied because the work was done in time with considerable help from Simon who kept me fully informed of what was being done to the car
24 September 2024
Sincerely want to help you
24 September 2024
It was a warranty recall so as long as it was sorted satisfactorily then this is fine. Other check were reported on which was helpful.
23 September 2024
Work carried out to high standard during the original time estimate (2 weeks).
22 September 2024
Love the service and a free clean & vac
21 September 2024
See above
21 September 2024
Everything went to plan that I asked for.
20 September 2024
Great staff extremely helpful
20 September 2024
Cracked a difficult problem eventually
19 September 2024
Good service
19 September 2024
Front line team were excellent
19 September 2024
Completed service on time. Friendly staff kept me informed of progress.
19 September 2024
Efficient and friendly
19 September 2024
Good communication from service team.
17 September 2024
The staff went out of their way to arrange a loan car as I had previous arrangements made which meant that I couldn't leave my car at the service centre with no transport. The service and flexibility was excellent
17 September 2024
Peace of mind knowing my car is safe .
16 September 2024
Reliable and nice experience. Staff always helpful
16 September 2024
Very responsive and lovely to deal with.
16 September 2024
Comms on the progress of my car repair on my last visit was less than satisfactory and caused me extra cost sorting out an alternative vehicle when it wasn't really required.
15 September 2024
Had an issue and it was sorted out very quickly.
13 September 2024
Generally they are excellent but this time their service was much below the standard. My car spent 2 days with them for me to know that there is nothing wrong with the car but since picked it from them it's engine light is on and have been trying t
13 September 2024
kept well informed of issues / ongoing progress with car service
11 September 2024
Good communication throughout. Needed a new tyre then re MOT. Explained why I needed to get car back ASAP and Simon helped sort it all out quickly which was much appreciated. Much better service than other BMW dealer been to previously. Many thanks.
11 September 2024
All great. I am waiting for a quote on a service plan for my vehicle. Would of been full marks otherwise.
11 September 2024
Louise was wonderful and kept in touch throughout the day, the service was very quick and the car being washed was a lovely bonus!
11 September 2024
They provide a great service and are able to accommodate specific requests at short notice.
11 September 2024
I ceased using Halliwell Jones for servicing or MOT a couple of years ago after being charged about £70 to replace a side-light bulb. Previously I had been a customer for more than 30 years with five BMWs bought from Bluebell/Halliwell Jones.
10 September 2024
Excellent service from all the team, particularly Simon
10 September 2024
Good communication throughout.
10 September 2024
Ready when said and cleaned
09 September 2024
really good experience
09 September 2024
Staff were polite and helpful. No waiting. Good service all round.
07 September 2024
All very helpful and explained well
07 September 2024
All good
06 September 2024
Great service
06 September 2024
Superb customer service, looking after me and my vehicle. All staff were friendly, professional and attentive. Gave me full confidence my BMW would be looked after, providing peace of mind
05 September 2024
All staff really helpful and friendly and car was sparkling after it's clean up
05 September 2024
Efficient, good communication
05 September 2024
Knowledgeable, freindly and helpful staff.
05 September 2024
Pleasant and professional and kept me informed
03 September 2024
Efficient and friendly
03 September 2024
as above. Only drawback was that the service desk was very busy so, I could not get in touch with Chris when trying to return his call
03 September 2024
Everything is always explained and everyone is polite and cheerful
01 September 2024
All done well
11 November 2024
Everything went smoothly and was easy to navigate.