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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
348 ratings and 200 comments received in the last 90 days.
29 November 2023
Staff explained the delay in delivery. extensive. But they took me through the new software etc with great patience.
20 November 2023
Quick efficient nice in show atmosphere
19 November 2023
Regular updates throughout and fast delivery. Excellent communication. Special thanks to Elaine.
19 November 2023
Really helpful and friendly staff and great handover experience with the team helping to set up and explain the cars gadgets etc
16 November 2023
The level of service we received was excellent. Ash explained everything clearly to us in terms of the paperwork and talked us through all the information we needed in relation to car controls/apps, along with some useful tips - was a great help!
16 November 2023
Excellent, dealt with Ash at Halliwell Jones Wilmslow, kept me updated during the process.
10 November 2023
Really easy to deal with
09 November 2023
Mark Marsland in HJ Wilmslow Sales was patient and attentive. He listened to my concerns and wants. We found the right car after a few tries. MM went the extra mile to obtain our custom. Elaine Woollam was professional, courteous, efficient & fun
08 November 2023
Fully satisfied with every aspect of the service
04 November 2023
Very easy process and kept me informed throughout.
04 November 2023
Everything is explained thoroughly. Staff make the whole experience fun. You never leave the place without a smile on your face. The team is friendly
31 October 2023
Ashley and Elaine were fantastic - quick and responsive. Highly recommended.
21 October 2023
Well organised Kept upto date with everything Friendly clean and tidy environment
17 October 2023
Appointments kept to, communication throughout and pleasant service in the showroom.
04 October 2023
Attentive customer service
03 October 2023
Very attentive and helpful sales person.
24 September 2023
Friendly helpful and informative people that I dealt with. All very personable too.
16 September 2023
Couldn't ask for more
12 September 2023
Friendly people
10 September 2023
It's all about feeling like you have made the right purchase choice.
01 December 2023
Would of expected to be contacted to authorise a replacement washer bottle Instead my car was returned to me in the knowledge that the repair was a temporary solution. Now my car is back in
01 December 2023
Car was supposed to be in for a day, actually in for six and solution was not found for the fault it went in for.
30 November 2023
Kept well informed throughout, all staff polite courteous and knowledgeable, work which I thought wouldn't be put through the lease company went through fine.
30 November 2023
experience was second to none.
30 November 2023
Very helpful and knowledgeable staff
30 November 2023
Long been with HW and always obliging
30 November 2023
They did what they said they would and it was a very quick turn around
29 November 2023
Amie very helpfull and pleasant. Give her 10/10
29 November 2023
Completely Satisfied
29 November 2023
Had to wait to collect the car (15+ mins) but service very good. Not keen on the online check in though.
29 November 2023
Lost my reservation. Poor communication about the collection of the car.
29 November 2023
Happy with the service I received
29 November 2023
Service was excellent but courtesy car should be provided when having to visit due to recall on vehicle.
29 November 2023
Great customer service from the advisors and technician. Work completed quickly and I was kept informed at all times on progress.
28 November 2023
Ok
27 November 2023
Issues with the wrong replacement tyre arriving so car was in longer than expected but the issue was dealt with quickly and efficiently by the service staff
27 November 2023
Simon Walsh always does a great job and looks after us well
27 November 2023
Everyone was courteous, helpful and informative and the car came back clean and apparently working perfectly.
27 November 2023
As above
27 November 2023
Very happy with the service.
24 November 2023
Patrick explained exactly what would be done to the car and how much it was going to cost.
23 November 2023
Engineers spent time trying to find intermittent fault warning for convertible roof . no fault found
22 November 2023
Because everthing went smoothly, on time, courtesy car provided, also the complimentary wash and vac which i thought was a nice touch.
22 November 2023
Slow staff tbh Poor communications
22 November 2023
the only reason i give a 4 is bcause the service agent who carried out the inspection spoke a little to fast on the video at the start when sent to me and i would have liked to have heard what coolant levels had been topped up on the winter health.
22 November 2023
Great service Clear explanation
22 November 2023
Same as the first question I've had many issues with my car which I bought from another bmw approved branch. Wilmslow have been amazing, dealing with the problems which ultimately could have been a nightmare. Thank you!
22 November 2023
Would be great to minimise the time the car is with the garage. Usually takes a full day regardless how small or big the job is
22 November 2023
All the service staff are very professional and polite and make it so simple to check the vehicle in also on collection.
22 November 2023
The price was a little higher than I would have liked but I know they'll have done a proper job
22 November 2023
As above
22 November 2023
Very Satisfied with the service at BMW Halliwell Jones Wilmslow
22 November 2023
very good handling
22 November 2023
Superb customer service
22 November 2023
Superb service from the moment I walked through the door to drop off keys to the moment I collected the car
21 November 2023
There was a tpms error on the return of the car I would of liked that to be sorted while it was in Apart from that perfect
21 November 2023
Helpful staff
21 November 2023
Good service and helpful staff
21 November 2023
I was treated well by the staff, I just felt they had little wriggle room to fix the issue which I believe was a manufacturing (BMW) problem.
21 November 2023
Same as above
21 November 2023
Best service
21 November 2023
All done very professionally.
17 November 2023
Excellent service. Friendly staff.
16 November 2023
Listened to my requests, and acted accordingly.
16 November 2023
Same as above
16 November 2023
Not impressed at all. Booked in for the 27th October to have have some trims replaced that have failed under warranty. Left the car all day only to be told they needed more time as it was a big job. Rebooked for the 7th, had the car till 8th!
16 November 2023
9 days later. Confirmed battery had been replaced under warranty. Also asked if the oil service had been completed. No
16 November 2023
All work done quickly and efficiently
16 November 2023
Dealt with professionally, kept informed on service and replacement parts, car cleaned thoroughly, not too expensive
16 November 2023
MOT failed due to a cut tyre at 9am. Received video after 1pm and urgent phone call. Unable to supply a tyre so went elsewhere. Estimation system is quoting inflating prices - get it fixed please. Taking brake pad work elsewhere.
16 November 2023
You know what is wrong with the car straight away and able to plan my budget accordingly.
16 November 2023
The response to my issue from the whole team was excellent and I was kept informed as to the progress of my car and the necessary warranty claim from BMW.
14 November 2023
Easy and fast
13 November 2023
Excellent all around
13 November 2023
See above
13 November 2023
Really good service
12 November 2023
Service completed quickly. Friendly helpful staff. Slight mix up between back office service technicians & front desk - was told the long-running fault on the car was located & part on order so left car overnight. Told in morning no fault.
12 November 2023
As above
11 November 2023
There work is always carried out professionally
11 November 2023
See my comments above. Professional attitude, prompt action and friendly and gentle interactio.
11 November 2023
Thus was a recall service, so I'm grateful for the attention tgat BMW are applying.
10 November 2023
No problems finished on time
09 November 2023
Friendly service
09 November 2023
See previous comments
08 November 2023
ace
08 November 2023
Sorted problem without an appoitment
08 November 2023
Service reception very good, however when I got the car back the car felt really odd bouncy and difficultly cornering. On checking tyre pressures which I had done the day before, I found that they were all over 3.3psi which had been done in the works
07 November 2023
Excellent service, friendly staff, very helpful
07 November 2023
Staff are polite and considerate, with a warm welcome from start to finish. Communication prompt throughout
07 November 2023
Great service
07 November 2023
As above
07 November 2023
I booked through the BMW app with confirmation by Halliwell Jones, but still continue to get text messages and calls about needing to arrange a service. A lot of messages and noise for no reason
06 November 2023
As above
06 November 2023
As above
06 November 2023
Everything that needed to be done was done and staff took time to explain and answer questions I had.
06 November 2023
Excellent service from Halliwell Jones, Wilmslow (Simon), regarding problems caused by EGR box & EGR release valve. My vehicle was collected from home, and replacement parts covered by 'recall'.
05 November 2023
Fantastic service
05 November 2023
Helpful courteous and professional
05 November 2023
Very good
02 November 2023
All worked well.
02 November 2023
straight forward MOT but all handled well and without issue
02 November 2023
You get a detailed description of everything that needs to be done in the near future and estimates. Also anything that needs to be done on day the reception call you and let you know. So brilliant service and the car was washed and cleaned inside
02 November 2023
Car serviced as expected
01 November 2023
Car was serviced to BMW specifications as advertised. Car was also valeted and returned in great condition
01 November 2023
.
01 November 2023
Top staff thanks again
01 November 2023
my car was booked in for an MOT and to fix a water leak from the engine. Having described the details of the water leak twice. I was very annoyed to be told later that I could pick my car up and that the leak was only condensation from the A/C unit!!
01 November 2023
Efficient brake pad repair, good wash and vac.
01 November 2023
Always friendly and keep me up to date
01 November 2023
The service was carried out in the time specified and to a high standard. The team were polite and helpful. I had to ask for an automatic as a loan car at the last minute and Amie on reception handled this quickly and pleasantly.
01 November 2023
Sported a fault as part of recall process and rectified fault
01 November 2023
Everything was spot on
30 October 2023
All because of Amie Wynne.
27 October 2023
Again was hassle free. Comprehensive video of car's condition.
25 October 2023
My car was booked for MOT and oil service. Though, it failed the MOT due to an unexpected cracked wheel. I would like to pass on my thanks to Aimee, who was my service centre contact at Halliwell Jones and dealt with the case promptly and efficiently
25 October 2023
The staff were very helpful and polite
25 October 2023
Visual check completed in an hour. Complimentary wash and valet Informative report Friendly customer service Refreshments offered
25 October 2023
Everything was done efficiently
25 October 2023
Very accommodating when I had to return my car for a minor repair
25 October 2023
Nothings ever a problem with these guys. Always happy to help and always honest. Service department were great and went out their way to help. Rob from sales is also a genuine asset to the company as he's always willing to help
19 October 2023
Always good service at wilmslow good experience
18 October 2023
Fantastic service from beginning to end of the journey??
18 October 2023
Appreciated the video showing the work.
18 October 2023
The comunication and service was good though I though a breakdown and tow in by roadside recovery could have been given more priority.
18 October 2023
Helpful efficient snd welcoming
18 October 2023
It was a difficult fault to diagnose, but they succeeded and have been good at communicating.
18 October 2023
Only reason for not giving 5 starts is because they unplugged my dashcam without telling me and didn't bother reconnecting it.
17 October 2023
Attitude excellent, not pushy, professional, friendly, diligent and responsive
17 October 2023
On time .Very efficient and helpful
16 October 2023
Friendly, professional service
16 October 2023
Service was excellent.
15 October 2023
The staff are always very friendly, reliable and helpful.
14 October 2023
Great staff very helpful and a great experience
14 October 2023
All spot on that's nothing to fault.
14 October 2023
Stress less and timely. Overall a good experience
14 October 2023
BMW staff were very friendly & helpful ??
12 October 2023
The My BMW app told me the cost of my first service would be 376£ but actually cost 417 with various add ins that were not done. Change battery in remote. Not done. Fill windscreen washer which could not possible have been done as its full.
11 October 2023
very good
11 October 2023
The service and customer service by all team - carley was fantastic! My BMW being a approved used should not need to he going to service department 3 times in less than 12 months. It really makes me question reliability. 4stars for this reason.
11 October 2023
Booking, reception, information call and pick up all seamless
11 October 2023
Really efficient and pleasant
11 October 2023
Great service.
10 October 2023
Good positive attitude of staff.
09 October 2023
Car had small tyre punctures in centre of near side & rear offside tyres. Technician stated in video tyres were repairable. Next day I got a call to say they weren't & would need x2 new at a cost of £700. Had them repaired by a local tyre centre..??
09 October 2023
Exceptional, the best service at Wilmslow and I wouldn't use another branch because of this! Polite, friendly staff - thank you!
08 October 2023
Not at all
07 October 2023
All completed as required in due time with no issues.
06 October 2023
Excellent service
05 October 2023
All went as planned
04 October 2023
Everthing was fine EXCEPT the congestion on arrival - cars eveywhere and nowhere to park. Other people trying to manouevre and high risk of a collision.
03 October 2023
I spoke with the call centre last minute to make the booking. They said there was space for my MOT collecting the car 3pm same day. However, it seems the call centre and service centre were not aligned. I needed new tyres and BMW did a great job.
03 October 2023
Car was dealt with quickly. Carley was excellent in managing everything. Car was cleaned thoroughly as well
02 October 2023
Excellent
02 October 2023
Dedicated customer service contact and kept up to date.
02 October 2023
Costs but then it is a BMW!
02 October 2023
All work was completed at the quoted cost in the allocated time.
01 October 2023
Because although there were problems, with congestion, they were sorted out without any difficulty.
01 October 2023
I also completed the check in through the app after receiving a notification. I filled in the text box with the wiper request. Your driver arrived at 8:30. Lucky I was ready, complicated in the morning being disabled, so an accurate time would help.
01 October 2023
to not bother valet a car and then be lane with the reasons why when I drive a very expensive car in the range is disappointing
30 September 2023
Just as above easy book in keep you informed car cleaned and vac.very time you go there Katie who looked after us was very helpfully
29 September 2023
I have to chase up muliple times for any updates when there were delays. Designating 1 person to deal with a customer meant I had to wait for that person to come back from lunch as nobody else took responsibility to find out information.
27 September 2023
Job was booked in quickly and done well.
27 September 2023
My car was clean and validated, and I received a video of what had been done
27 September 2023
They were amazing, Mark and Elaine were amazing. For me when a car has an issue especially when its brand new its concerning and hard to let go - but the response of Halliwell Jones and the individuals they were so so helpful. AMAZING
27 September 2023
Great staff make you feel welcome
26 September 2023
Average staff attitude
26 September 2023
Local and personal
26 September 2023
When I had had no word wether my car would be ready to collect, I phoned at 5:45 to enquire. The Halliwell Jones switchboard answering machine was on another site, they offered to email the actual site, it was clearly unrealistic
26 September 2023
No issues at all from this experience. Communication was very good.
25 September 2023
Happy with the service
25 September 2023
A well oiled organisation who put customers at the fore front of their organisation. Employing the right staff for the job.
25 September 2023
It's difficult to be satisfied. The work was completed but after numerous rearrangements due to parts ordered for the job getting sent back. Car spent longer at the workshop than expected. Service staff were very nice and helpful with the situation.
25 September 2023
No curtsey car available
25 September 2023
Very slick this time
24 September 2023
Fault diagnosed and communicated and resolved
24 September 2023
My computer hasn't been updated with the service so I need to go back in my own time to get this fixed as well as mileage on service forms being incorrectly input to almost double my actual mileage. Complimentary valet was simply a quick hoover
24 September 2023
Very helpful and courteous
22 September 2023
Just very happy with everything
21 September 2023
My car was damaged and I wasn't told had to look my self to notify
20 September 2023
Overall very satisfied with the service received at halliwell jones
19 September 2023
Easy to book in and car given back in timely manner
19 September 2023
I feel that good value for money- extra cost worth service rendered.
19 September 2023
I was taken care of by my service representative and the car was given a nice little Clean when finished servicing.
19 September 2023
Very happy with service
19 September 2023
All ok
18 September 2023
Recall check booked the day I received the notification then on the day less than 5 minutes to hand over the keys and when I got the call to inform the car was ready to collect it again took less than 5 minutes to collect the paperwork and the keys.
18 September 2023
Simon kept me up to date all the way and always returned my calls
18 September 2023
Recall for dangerous drivers airbag. Work done whilst I waited, approx 1.5 hrs. Good.
17 September 2023
Excellent service but marred by the fact that my car had little scratches over the radio screen surround
16 September 2023
I have always received excellent customer service from this dealership.
13 September 2023
Rick was great with his service
13 September 2023
Job done, but cost loads
11 September 2023
They fit the job in around my difficult schedule
11 September 2023
It is always a pleasure to bring my vehicle to BMW wilmslow where I alòways receive good service. Good advice and meeting friendly efficient staff who go the last mile.
10 September 2023
All repairs carried out and washed before collection.
10 September 2023
Prompt service and good value to required new tyre
10 September 2023
Kept informed of progress & expectations
09 September 2023
Courteous book in and update
09 September 2023
Again happy with the way I was dealt with, my only criticism is once I had left I felt the software update had not been explained and as a result of the update I lost a lot of my historic navigation information. I could have been prepared.
29 November 2023
Easy to contact them. Very patient on helping me with finance. Easy handover