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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
334 ratings and 182 comments received in the last 90 days.
03 April 2024
My new car came from BMW Wilmslowe Great service people friendly did a very good job with the handover
03 April 2024
Mark was exemplary from the minute I met him to the minute we shook hands as I left the dealership. The process from me walking through the door to driving away was flawless. The deal was that good it was impossible to say no!
31 March 2024
I visited a couple of times before I took delivery of my car and mark and his colleague were both great, even with my silly questions!
26 March 2024
Friendly and courteous. Thank you.
26 March 2024
Rob kept me up to date every step of the process which was great. We did almost all our communication via email with worked really well for me as I could respond around my work (some other dealers have only wanted to communicate via phone)
24 March 2024
Brilliant
19 March 2024
Everyone at Halliwell Jones were very helpful and friendly.
12 March 2024
My only criticism is the lack of information available from BMW about the details of the various options for the model I was purchasing. I would have preferred a printed sales brochure.
09 March 2024
Attentive, knowledgeable and straightforward..Rob Ankers was superb
09 March 2024
Excellent service in all respects & we were delighted to get car delivery earlier than expected.
06 March 2024
Seamless transition and very helpful
06 March 2024
The handover transaction was well managed with the car presented in an attractive environment in perfect condition.
06 March 2024
Rob made an effort to allow me to collect the car on 1st March. Handover very good too
03 March 2024
Went out of there way to make our pickup day a great experience for the daily. Also great on initial discussions before our purchase
26 February 2024
From initially visiting the show room /arranging the finance / to driving the car home has been an excellent first rate experience Every member of the Team were fabulous to deal with
22 February 2024
Great experience always available to answer questions advise on deadlines etc
22 February 2024
Time was taken in chosing between two models I was considering, including test drives. The dealer presented options of the preferred vehicle. Car was delivered in perfect condition, all features and controls explained, including post purchase.
22 February 2024
same - everything spot on, great
29 January 2024
Amazing, from start to finish each member of the team was great. Couldn't have been more helpful. Ash, Elaine, Chris Conquest and the younger gentleman in sales that helped to set up my car on the day of purchase (sorry I can't remember his name)
27 January 2024
Excellent advice and support given throughout the purchase of my new car by my contact at Halliwell Jones. I was given first class guidance to the product I wanted (and needed) - my scepticism of car sales people has no vanished. Chapeau to him!
10 April 2024
There was a real effort to engage with me as a customer
10 April 2024
Mohammed looked after me from start to finish
10 April 2024
Work carried out well. Car always comes home cleaned and spick and span. Anthony on the service desk really helpful and friendly.
09 April 2024
I was completely satisfied
09 April 2024
Excellent
09 April 2024
Efficient and well carried out to high standards
08 April 2024
Given the damage to my car, the nature of how it occurred and the lack of empathy or recompense, I am completely dissatisfied.
08 April 2024
As above
08 April 2024
The only reason that I gave three stars instead of one is because the gentleman dealing with me, Simon Walsh was very pleasant and I got the impression that he was as embarrassed as I was annoyed.
08 April 2024
Had to reschedule 3 times due to loan car not being available or else would have been 5 stars all round.
07 April 2024
Brilliant with myself and my two young children every time - very much appreciated!
07 April 2024
See above answer
07 April 2024
Every thing was covered and the car was cleaned
07 April 2024
With different answers from three different people to the same question. Odd at best.
05 April 2024
The customer service advisor Amie was absolutely fantastic and delivered outstanding customer service.
04 April 2024
Shocking service
04 April 2024
Service manager was superb Above and beyond
04 April 2024
Friendly professional service always helpful & good advice on looking after car
04 April 2024
Very satisfied with the overall service from booking in to the car being returned in a very clean condition.
04 April 2024
From booking the service to picking my car up, Halliwell Jones team really made sure I was kept informed of progress and were very friendly and professional!
04 April 2024
Booking in was easy. Car inspected within alloted time. Staff friendly and helpful.
04 April 2024
They are always amazing with me. Rick the assistant service manager is ever helpful and efficient. Anthony who actually helped me on the day was the same. Everyone there is very friendly and welcoming
04 April 2024
The teams at Halliwell Jones, such as service, technicians and sales are first class. They are considerate, always polite and respectful.
02 April 2024
Katie was very friendly and had a wealth of know with regards to BMW products.
01 April 2024
Easy to book. Issues sorted quickly.
31 March 2024
Good service by all the staff involved welcoming also and polite
29 March 2024
All ok with service experience apart from replaced NSR tyre was under inflated, warning came on during journey home from service centre - too late to return car and inflated to correct pressure when arrived home
29 March 2024
Halliwell Jones always keep me in touch. I feel like I'm being looked after and in good hands.
29 March 2024
Again friendly professional staff, I waited for my car to be serviced, and it was a pleasant place to sit, with coffee on hand and the staff checking if I wanted anything.
28 March 2024
Good service
28 March 2024
Efficient communication and regular updates
28 March 2024
Car was kept in due to parts but the i4 loan car was fabulous
28 March 2024
Staff are always very friendly and approachable. Someone always acknowledges me when I walk in the showroom or service centre. It was easy to arrange a replacement car when I dropped mine off for the whole day.
28 March 2024
They handle all processes quickly and efficiently with pleasant personalities
28 March 2024
Communication levels great and service with a smile
26 March 2024
Went in early and my car was ready early afternoon
26 March 2024
Front facing staff were excellent at keeping me informed of progress (or lack of it) regarding necessary work on my vehicle. But excessive time was required to rebook the vehicle back into a work stream after identification of problems or parts.
25 March 2024
Good service and help. Anthony was great
25 March 2024
Katie was amazing - always keeps in communication and genuinely cares about the service being given,
25 March 2024
Expensive but thorough
25 March 2024
A bit of distance for me to travel.
25 March 2024
Unless experience
25 March 2024
I had an appointment which was kept accurately, I was comfortable whilst I waited and my car was ready as promised.
25 March 2024
Very attentive
24 March 2024
Friendly staff and prompt service.
24 March 2024
The issues were fully explained, no surprises.
24 March 2024
Car was serviced, washed and vacuumed and ready when advised it would be
24 March 2024
Complete confidence in Halliwell Jones Sales and Services
24 March 2024
Work carried out as agreed punctually
24 March 2024
Efficient service and great work carried out on the car
24 March 2024
Simon and Anna are always a delight to interact with.
24 March 2024
My car was returned to me damaged. It now has to go into the body shop for a week at great inconvience to me. Nobody owned up to doing the damage despite it being valeted.
23 March 2024
Very approachable staff and helpfull especially Mohammed in Halliwell jones wilmslow.the work is is 5 star well recommended.
22 March 2024
abysmal in every way, I have emailed them directly.
21 March 2024
Professional friendly and quick service. Really good explanation
21 March 2024
Staff went the extra mile
21 March 2024
Staff in particular Mohamed were very helpful and Mohamed went out of his way to explain all the points
20 March 2024
Professional courteous service with dedicated staff.
20 March 2024
Work completed as requested
19 March 2024
As before excellent service from excellent people
19 March 2024
Good to get the reminder, easy booking service and very good follow up. The video by the techniciam is also very informative The option of a waiting appointment really suited me atthe time
19 March 2024
Patrick and Mark, the technican were both fab.
19 March 2024
Very professional and competent.
19 March 2024
I had to dig and wait till 6 30 for my car to be finished when the shop shut at 5 30
19 March 2024
Prompt honest advice.
19 March 2024
Everything went very smoothly
18 March 2024
Work it out
18 March 2024
As above
18 March 2024
Always friendly and professional
18 March 2024
Work done well, prompt attention and price as quoted. Marking down due to long time between booking and repair.
18 March 2024
Apart from delay in having work completed (that I was kept fully up to date with) no issues with work carried out
18 March 2024
Quick response, good communication, always return the car clean.
18 March 2024
As a above
18 March 2024
Very helpful
15 March 2024
Patrick, my service advisor, provided a first-rate service. Kept me informed throughout the process and even managed to arrange for my vehicle to be collected earlier than originally requested.
14 March 2024
Reasonable price, friendly service, efficient and made good on the promise of a loan car. Got me in three weeks ahead of Williams, too, which was a massive help.
14 March 2024
Everything was as described, all on time and with no stress at all.
14 March 2024
Finally tracked the defect free of charge
14 March 2024
Smooth fault free from drop off to collection Appreciated spec of loan vehicle Very professional service from staff.
14 March 2024
The staff at HJ, Wilmslow are always courteous and professional when dealing with me. The loan car service which is provided is particularly appealing to me with me living out of the area. Excellent service all round 5 Stars!!!!!
14 March 2024
I have to give recognition to Anthony Lockwood who is a credit to your company. His engagement and rapport made me feel a valued customer, rare these days!
13 March 2024
I've had no problems & go back every year due to the service
13 March 2024
Await decision on battery??
13 March 2024
As above.
13 March 2024
Repair completed to my satisfaction
13 March 2024
As above
13 March 2024
Katie green service
13 March 2024
Great professional service
13 March 2024
As above, I have always been looked after by Simon Walsh, whose service is excellent and he's always got a pleasant and helpful manner when i'm at the showroom.
13 March 2024
A long wait for appointment itself. Then, issues with a delay to the part that was needed arriving. As such, it took two days to fix. Comms were slow on this. Whilst this was compensated to some degree, at collection, it took 25 mins to find my car!
13 March 2024
I am a customer of Southport but was stuck with a problem near to the Airport. Despite having no appointment Amie was really helpful in squeezing me in and resolving the problem, having the car back to me the same day so I could get home.
13 March 2024
Two days afterwards (having not driven 20 miles), a Drivetrain error message appeared. Patrick told me that the work carried out would not have caused drivetrain message.turns out that the EGR valve was at fault..hmmh!
13 March 2024
Easy to book an appointment through the online booking and the professional approach by Paul Dooley. Car was washed and vac'd after the inspection and was completed in a timely manner.
13 March 2024
Simon was fantastic in looking after us
13 March 2024
The booking process was easy, the check in easy and pleasant and all the work carried out as required. I was kept fully informed throughout and the car returned to me in perfect condition.
13 March 2024
Could be a little faster
13 March 2024
The service was superb.
13 March 2024
First class couldn't wish for anymore
13 March 2024
Halliwell Jones left us with a good feeling on the accomplished work
13 March 2024
I was kept informed throughout, given a courtesy car and pleasant staff
13 March 2024
As usual a good job done by friendly and professional people. Patrick Clerc was especially helpful.
13 March 2024
I was very disappointed with the experience and drove away feeling quite angry. After all the car had only been booked in for brake fluid service and MOT.
13 March 2024
As above
13 March 2024
Anthony did a great job.
13 March 2024
Very friendly and efficient service
13 March 2024
I find the staff here very good and reliable
12 March 2024
Exemplary service throughout from all staff. Friendly, communitive, genuine engagement, informative at the right level etc.
05 March 2024
Recall carried out successfully, full valet and even spotted some unknown issues on the complementary inspection.
05 March 2024
Prompt sevice
02 March 2024
Always polite and professional.
02 March 2024
Very good customer service. Thank you
01 March 2024
Easy to drop car off. Service was performed promptly and I was kept updated on the service and any recommendations .
29 February 2024
Knowledge and experience.
29 February 2024
Everyone was organised and to the time specified which was important in my situation
29 February 2024
Always helpful
29 February 2024
Very helpful team always keeping me up-to-date
28 February 2024
Very happy kept update throughout and didn't have to wait long.
27 February 2024
Staff were excellent and have not noticed any issues regarding the work done on the vehicle
27 February 2024
They never try to over sell the work that is required -always look to minimise cost to only what is needed and offer a guide on what is future need.
27 February 2024
I experienced no issues whatsoever. Service personnel were very polite efficient and friendly. All the work was carried out as promised. Only slight issue, I received another reminder to book my car in a week after the work had been carried out.
27 February 2024
I love it when things work well and at Halliwell Jones they've perfected good service. From the moment I walked through the door to be instantly greeted by my name, dealt with quickly and having my courtesy car outside waiting for me, brilliant.
26 February 2024
Very satisfied
26 February 2024
The service was exemplary, Patrick remained in constant contact with me regarding the car, and any pertinent updates, he was quick and efficient when I was in branch.
24 February 2024
Called earlier than expected to say the work was complete.
24 February 2024
Katie was kind, helpful and explained everything well.
24 February 2024
Friendly and efficient service
24 February 2024
Recall check was carried out within the time specified. Car was washed and vacuumed as promised.
24 February 2024
I booked the car in for an MOT and lost it for 2 and a half days due to the garage having trouble with the EGR recall. As I am retired, and so only have the one car, it made life awkward until I was given a loan car for the morning of the 3rd day.
23 February 2024
Service advisor
23 February 2024
Awkward intermittent electronic problem. Sorted it.
23 February 2024
Excellent service
22 February 2024
Similiar to the above, additionally kept up to date via updates etc
22 February 2024
Couldn't reproduce issue
22 February 2024
Drop off at time to suit, good communication and updates (slight glitch on app) not Halliwell Jones issue. Informative video and professional staff.
22 February 2024
Aimee was amazing.
22 February 2024
Average experience
22 February 2024
See above
22 February 2024
Very reliable Service
02 February 2024
Great
30 January 2024
I can't fault anything. Communication was excellent. Both Anna and Patrick were very helpful, knowledgeable and efficient from start to finish
29 January 2024
Excellent service
28 January 2024
Manner of male member of staff was pretty dismissive with myself and this was inconsistent as depending on the customer ( and I assume the job) I observed that he could be polite when other customers came in.
28 January 2024
Excellent service and was informed of any work that needed doing prior to repair. The only downside is that the records need to be checked before payments are taken as I and my partner both have emac service plans that the staff are unaware of it.
27 January 2024
Patrick was excellent in his handling and communication with my car repair.
27 January 2024
Poor communication and service level in every aspect
27 January 2024
Service and inspection completed during allocated time frame.
27 January 2024
Always a great service from Halliwell, staff are friendly and engaging.
27 January 2024
Katie was a pleasure to deal with and provided regular updates on the cars repairs. We were provided with an excellent courtesy car and although the the repair was complex the whole process was seemless. I'd highly recommend Halliwell Jones to all
27 January 2024
Amie made the whole experience excellent.
23 January 2024
The notification is still on after the EGR cooler has supposedly been changed. This should have been updated when my car was in, but I've been advised it will Automatically come off in a couple of days. I'm not confident this will happen.
23 January 2024
Car was in for recall and I drive a bmw 335d I'm 6ft 3 and was given a mini as a car to drive for the day which I found far to small hence why I don't drive a mini I think a bigger car should of been offered
22 January 2024
good service & kept informed as to progress
21 January 2024
Very good
21 January 2024
We were satisfied but it could be better as the note above
21 January 2024
All went smoothly
21 January 2024
Problem fixed, Patrick was great.
20 January 2024
Simply put the service was excellent and trouble free
19 January 2024
Always polite, helpful and accommodating
19 January 2024
Not had a service yet but my enquiry was handled very quickly and professionally.
19 January 2024
Very satisfied with everything both times my car had been in for a service
19 January 2024
This is really based on Sales supporting our needs and liaising with service to get a super helpful person involved that was great.
05 April 2024
Always helpful and nice cups of coffee too