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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
298 ratings and 171 comments received in the last 90 days.
11 June 2025
As above,
08 June 2025
Excellent customer service
05 June 2025
Very easy, everything ready. In and out
04 June 2025
Always kept informed up to date with any issues Mark made the buying the car simple
01 June 2025
Rob Ankers has sold me 4 or 5 cars over the last 5/6 years and the whole experience was first class.
31 May 2025
Excellent, friendly, no pressure to buy and really accompanying to our dog
16 May 2025
As above, big shout out to Max when running through the controls etc
16 May 2025
Excellent experience buying a car. Sales person very professional and great handover experience.
13 May 2025
nice new site and friendly staff
13 May 2025
Steve Ankers was great all the way through. A pleasure to deal with and I'll most definitely contacting him when I next look to purchase a car.
03 May 2025
See previous answer
29 April 2025
Mark was excellent- and the tech guy showed all the functionality of the car Not done by a previous dealer only a few months earlier
29 April 2025
I was extremely satisfied with the service from first walking into the building to leaving in my new car. Everyone I met was a happy face and eager to assist.
27 April 2025
Attentive and informative
15 April 2025
The extra support given on the IT side was invaluable
06 April 2025
I got all the help i could possibly need
06 April 2025
Couldnt have done better - it was not ideal that BMW made a produc recall so it delayed it for 3 weeks, but not Halliwell Jones fault
03 April 2025
It was a seamless experience
31 March 2025
Nice friendly staff
29 March 2025
From start to finish the customer care received from Marks Marsland was fantastic. He really took care of us and kept us updated and informed through out the process making it a really enjoyable experience. Would definitely recommend Mark
27 March 2025
Really excellent customer service with great communication, easy access to staff, quick time from order to delivery (~ 7weeks) and substantial discount. In particular Ashley Fenton at Halliwell Jones provided a very high standard of care.
26 March 2025
We were kept fully updated & informed with regard to all aspects of the purchase.
15 June 2025
Happy with the price and service provided. This was my firstvisit but I'll be back.
15 June 2025
Everything as you would expect - nothing more
15 June 2025
I was pleased with the feedback information from the customer service manager on my return to the showroom It gives you confidence with the maintenance and workforce.
15 June 2025
Very pleased.
15 June 2025
Service went to plan and cost
15 June 2025
-
15 June 2025
As above
12 June 2025
Slightly disappointed in that after we checked in online, we asked verbally at the counter for a service person to please check the front windscreen washer as it seemed to be clogged. Only little water comes out. This was unfortunately not checked.
11 June 2025
Simply because Jasmine has helped me actually resolve the issue and listened to my frustrations.
11 June 2025
Efficiency and friendly
11 June 2025
Never received health check video of my vehicle so when I returned to collect my vehicle I mentioned it and was told it would be sent to me, still waiting over a week later.
11 June 2025
Rapid response and good customer relations
10 June 2025
Nothing was too much trouble for jasmine who looked after me. I waited while the work was completed and was given a place to work. I was kept updated, work was completed and car was washed
10 June 2025
The issues I had were resolved and Simon was very helpful.
10 June 2025
Kept informed and able tonmake informed decisions
10 June 2025
See above
10 June 2025
As above.
10 June 2025
See above
10 June 2025
Simple booking process. Excellent customer service on arrival and collection.
02 June 2025
Outcome was as predicted and with a clean car too
02 June 2025
Friendly and efficient from moment of arrival to departure. Even provided me with suitable desk space to enable me to work while waiting for my car to be repaired.
01 June 2025
It's a lease car so my only concern was how long the service would take. It was all taken care of extremely quickly and the complementary wash was a big bonus too.
31 May 2025
Your people
30 May 2025
Whelks and tyres needed cleaning following the fitting of 3new tyres
29 May 2025
staff great, love new premises.
28 May 2025
As above
27 May 2025
Would have been 5 stars but after asking for my car to be 'plugged in' just for a short period (which they confirmed they would do) due to being low on charge. They forgot to do this, which whilst not imperative was annoying all the same
26 May 2025
See answer above.
26 May 2025
Dealt with very efficiently
26 May 2025
Please note my earlier answer
25 May 2025
Excellent
24 May 2025
As above - excellent service and Simon gave it a personal touch. I remember him from last year and he was just as friendly and efficient as before - I always know I'm in safe hands!
24 May 2025
No problem at all
23 May 2025
The customer service team were excellent and can't fault them including Simon
21 May 2025
Everything went well.
21 May 2025
Because they do what they say they will do
20 May 2025
The service dept need to be a little bit more observant the loose cap could have potentially caused a catastrophic engine failure and it's a basic thing to check ! Especially after working on parts connected to the coolant system
20 May 2025
See above
20 May 2025
As above
19 May 2025
As above - great service from Anthony
19 May 2025
Excellent
18 May 2025
See above - no one told me and I had two reminders about my appointment AT WILMSLOW!
18 May 2025
Parts for the car we're delayed, but hire care was organised for me and I was kept informed of progress on my car on a regular basis
18 May 2025
Quick and efficient, kept me updated, lovely facility
18 May 2025
Everything is explained and I feel that my car is being well looked after
18 May 2025
Polite and responsive
17 May 2025
Jasmine was absolutely fabulous! Always kept up to date and very efficient
14 May 2025
Same points as the above question
14 May 2025
The service was good and efficient but the problem is your location, not accessible by public transport so drop off and collection need assistance from family or friends
14 May 2025
No faults or issues
14 May 2025
Chris Morley kept me informed of progress of the work, and what had been undertaken to diagnose the issue I'd reported.
13 May 2025
The Service Staff (Anthony) was very helpful and expedited the process of service. All the staff were friendly and helpful and the new showroom is very comfortable and impressive.
13 May 2025
Easy to organise and efficient. May need an afternoon drop off next time, only seemed to have AM drop offs
13 May 2025
As above
13 May 2025
All work completed on time. Can't fault service
12 May 2025
MOT was failed for spurious reasons. Service advisor mis-represented the law in my ability to have the MOT defects rectified elsewhere and tried to pressure me into buying services from them. The agreed repairs were not carried out in the advised tim
12 May 2025
I was contacted (and pressured) into having a new tyre as was told it was unrepairable. Luckily I decided to get a second opinion at Kwik Fit who actually went to the effort of removing the tyre to show me it was actually fine.
11 May 2025
Very professional as always
11 May 2025
The staff are always friendly, professional and knowledgeable. They always make me feel welcome and well looked after.
08 May 2025
Efficient and good communication
08 May 2025
Team were able to address the service MOT and also sort a few additional issues at the same time. Clear comms on cost and timings from Simon W.
08 May 2025
Fantastic
08 May 2025
Katie as always was honest and knowledgable and is the only reason I continue to use this dealership.
07 May 2025
Kept in touch
06 May 2025
The service was done on time but the car wasn't cleaned properly. There were what looked like oil on the bottom part of the front bumper the black part
05 May 2025
Good customer service
05 May 2025
Answer as above
05 May 2025
as above
05 May 2025
Clear updates through the whole process
05 May 2025
Service Advisor was excellent
05 May 2025
Treated professionally
04 May 2025
Staff who served me were very nice/professional. Service was done quickly. One small issue is that the car wash wasn't very good.
03 May 2025
New location great! Halliwell Jones always pleasant to deal with
03 May 2025
I had a booking at 9:40 but it was 15 mins before a service agent was ready to see me. There was also a long wait when I came back later to retrieve my car
02 May 2025
Excellent, professional and friendly service
01 May 2025
The search for the problem was comprehensive and the report was very detailed and included photos of the problem parts. However, the cost was a little on the high side.
30 April 2025
Extremely friendly & helpful service from both the Service Advisor & the Technician.
30 April 2025
Problems were resolved which in my opinion is the sign of a professional company
30 April 2025
All as booked
30 April 2025
The staff are really helpful and efficient
30 April 2025
As mentioned above the service i got was faultless i couldnt be happier
30 April 2025
Tony was a fabulous customer service expert. Gave full clarity and kept me in the loop all the time with the progress. This is the type of reason why I would look to halliwell jones to buy my next set of cars for my family
30 April 2025
First class staff and service.
30 April 2025
Friendly and efficient. I was made to feel welcome there and important.
27 April 2025
Job was carried out in a professional and timely manner
25 April 2025
Very friendly and on time.
24 April 2025
Confusion around my Loaner vehicle that I had been promised over the phone 24 hours previously. They found one but not clear why it was a surprise upon arrival.
23 April 2025
I was extremely satisfied with my service experience at Halliwell Jones Wilmslow. From the moment I arrived, everything was handled efficiently and with great care. The service advisor was attentive and informative, keeping me updated at every stage.
22 April 2025
.
20 April 2025
Very professional and helpful
20 April 2025
Car came back clean! Service was great, health check useful.
20 April 2025
I received 1st class service
20 April 2025
Diagnosis, orderin and fitting of parts excellent
20 April 2025
To many reasons to mention all Lets start with incorrect name and address followed by attempting to give me a different car back following mot I am not even 100 percent sure my report is related cor my car but had to escape the hard sale and left
19 April 2025
As stated above I am completely satisfied with the service I received.
19 April 2025
See above
16 April 2025
Jasmine was a real star and arranged for the service while I waited to save a long drive.
16 April 2025
Chris was extremely helpful and courteous and went beyond the call of duty to get my wiper blades fitted during the mini service. Thank you Chris!
16 April 2025
As ptrbious
16 April 2025
Very pleased with the service provided
15 April 2025
See above - excellent service.
15 April 2025
Issue resolved without query
15 April 2025
Completely satisfied
15 April 2025
Chris was great. Very helpful and easy to chat to about the work needed on the car.
15 April 2025
One side of car was not washed and interior was vacuumed to a sub-standard. When pointed out, advisor offered to take the car back to rectify these issues, which I declined due to prior arranged appointments.
15 April 2025
As above, friendly and helpful staff, regularly keeping me informed of progress on the car, all work explained and completed.
14 April 2025
Compared with other experiences in the past, BMW surpassed my expectations.
14 April 2025
It was poor from point 1 above. Communication since as in point 3. I am going to have to waste another day bringing my car back as per point 2. I purchased an 85k which rattles and has a tear in a seat from getting in and out of it. Not ideal!
13 April 2025
Underwhelmed TBH, checked in online and was seen immediatly but still 30+ minutes until i left. Collection was even worse, poor Alma aplogiesed at least 4 times. Happy to discuss but insufficient characters here!
10 April 2025
Friendly and efficient staff
10 April 2025
Friendly lady welcomed me on arrival and the man who delt with the service and organised the payment was a top bloke, we sat and nattered about cars for about 10 minutes after i had done the payment. Great to see proper car people at a main dealershi
10 April 2025
The job was carried out on time and with good communication throughout and with an explanation of what was going on
09 April 2025
Kept updating me on the progress
08 April 2025
Katie who I dealt with was very helpful and friendly .
08 April 2025
All aspects from booking vehicle in to collection is 5* Always kept updated on the progress throughout the time my vehicle is being serviced and the staff are very polite and friendly.
08 April 2025
very satisfied, provided you book well in advance to ensure you get the day you want!
08 April 2025
The first work was worked in as it required immediate attention and then there was a follow on issue which again was worked in quickly- Georgia got me a very clear explanation of the problem and really brought out the positive in a difficult situatio
07 April 2025
Everything went smoothly, Anthony looked after me very well
07 April 2025
Guy was very helpful but - after having a tyre fitted the low inflation warning came on on the way home and I had to stop to properly inflate it! I have photos if required. Also inspection video did not arrive until the following day after collection
05 April 2025
Everything was sorted quickly and they communicated any issues with me.
05 April 2025
I had no problems at all with my experience at Halliwell jones Wilmslow
05 April 2025
Tyres replaced - tyre pressure reset not performed MOT - service indicator not reset
05 April 2025
Issue not resolved. A poor, soulless experience with complete lack of customer empathy. The key focus for the dealership is maximising revenue. We have 2 BMWs in the household and there is ZERO chance of us ever returning to this dealership.
04 April 2025
Top notch every time. Very pleased
03 April 2025
Always impeccable service
03 April 2025
The outcome was fine, but it was quite frustrating at times in getting to this outcome. I did no feel that the garage did enough to keep me informed, and there times when I had to chase for an update
03 April 2025
A seamless process managed by very professional staff and with great customer focus
03 April 2025
Recently it was pretty good. In the past it's been awful.
03 April 2025
All good
03 April 2025
Reasonably efficient handling of service visit
03 April 2025
Great service
03 April 2025
Always polite and professional
03 April 2025
Katie the customer service assistant was superb
03 April 2025
Anthony was great and kept me informed throughout. He also discussed options with me. However, I'm annoyed that the issue was not resolved at my visit in January (different advisor).
02 April 2025
Booking system for car to be serviced was clunky and involved me making multiple phone calls over multiple days. Don't feel like the information was passed between departments effectively. Car was meant to be washed on return to me and wasn't.
01 April 2025
I was kept informed throughout the day and my car was ready on time.
31 March 2025
Very satisfied
30 March 2025
Hassle free experience
30 March 2025
Efficient and friendly service
29 March 2025
Satisfied with quote for work required and timscale
29 March 2025
Did what they said they would do promptly
26 March 2025
Had to argue strongly to have the car returned on time after explaining when it was brought in that I had to use taxis to get there at big expense .
26 March 2025
You were unable to identify the root cause of the issue, although you did attend to a rattle which was picked up on the test drive
26 March 2025
Halloween Jones the whole service was very professional
26 March 2025
totally disappointed in your body shop repair
26 March 2025
Listened carefully and acted on everything I said and needed.
26 March 2025
From check in with Chris, follow up from Patrick, a very comprehensive health check from Chris and being kept up to date throughout by Anna. They are all a pleasure to deal with.
26 March 2025
Very friendly, helpful and professional
12 June 2025
Couldn't be better, parking always available, nice building, exceptional staff who are very passionate about what they do.