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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
406 ratings and 190 comments received in the last 90 days.
01 October 2024
Great communication throughout
29 September 2024
2 gripes- inability to know where the car was and when it would be delivered & the poor price offered for my previous low mileage 7 series- your valuation beaten by £6k+ by we buy any car !!
28 September 2024
Very attentive service
25 September 2024
Excellent service from Josh and Elaine throughout.
25 September 2024
Excellent service from the dealership cannot fault the the process in the slightest.
24 September 2024
Rob Ankers from Halliwell Jones,Wilmslow made the whole experience easy and enjoyable .Rob listened to what we wanted and provided us with helpful guidance along the way, he was patient and understanding in explaining things during the handover.
18 September 2024
Great service, ash explained the car features and stayed after opening ours has we hit stand still traffic on our journey to the branch.
10 September 2024
Purchase and delivery was very quick
06 September 2024
Halliwell Jones Wilmslow have always been fantastic with me
04 September 2024
Returning customer. Received the same outstanding customer service as previously, unlike others in the area. Acknowledged on arrival in the showroom and helped through the new car process to arrive at my decision on the car.
04 September 2024
10 out of 10, waited on hand and foot, made welcome on every single visit. I love the fact it's a small site offering a true personal touch which you don't get in the new style massive new sites.
27 August 2024
Excellent sales team, full explanation of the car given, even personal set up
03 August 2024
Friendly and knowledgeable staff who kept me updated throughout. The handover was first class I had no issues
03 August 2024
Covered everything I needed to know
02 August 2024
As a long standing purchaser of bmw vehicles l feel l certainty qualify to be part of bmw family and made to feel so.
01 August 2024
Great service from the first point of contact to the day we collected our new car. Thank you Halliwell jones Wilmslow.
01 August 2024
Excellent customer service. Everything was explained clearly. Great communication.
16 July 2024
Good communication and buying experience. Nothing too much trouble.
16 July 2024
Explained everything to do with the app and the car itself. Very informative.
09 July 2024
We travelled to BMW Wilmslow due to a previous negative experience at a local dealership amd are really pleased that we did. They were excellent - very informative about the models, didnt rush us, amd no pushiness. The team are a credit to BMW.
02 October 2024
Nothing to fault
30 September 2024
I would recommend using this branch of Williams as it's local. Has easy parking and access. The team were really friendly and professional. My dad has already been in since my visit. Thanks
29 September 2024
Service carried out quick and efficiently.
25 September 2024
Katie the customer service lady was brilliant
25 September 2024
Fairly satisfied, just a recall. However, alot of customers I'm the same recall situation received complimentary gifts for the inconvenience.
25 September 2024
Jobs required were carried out within expected time and car returned as planned.
24 September 2024
I was greeted as soon as I entered the service center had a coffee while I waited to be seen nice curtesy car too.
24 September 2024
Woud have given a 5 star but tyre pressures not rest
24 September 2024
Easy to deal with good staff
24 September 2024
It was a warranty recall so as long as it was sorted satisfactorily then this is fine. Other check were reported on which was helpful.
24 September 2024
Sincerely want to help you
24 September 2024
Completely satisfied because the work was done in time with considerable help from Simon who kept me fully informed of what was being done to the car
23 September 2024
Work carried out to high standard during the original time estimate (2 weeks).
22 September 2024
Love the service and a free clean & vac
21 September 2024
Everything went to plan that I asked for.
21 September 2024
See above
20 September 2024
Cracked a difficult problem eventually
20 September 2024
Great staff extremely helpful
19 September 2024
Front line team were excellent
19 September 2024
Completed service on time. Friendly staff kept me informed of progress.
19 September 2024
Good service
19 September 2024
Good communication from service team.
19 September 2024
Efficient and friendly
17 September 2024
Peace of mind knowing my car is safe .
17 September 2024
The staff went out of their way to arrange a loan car as I had previous arrangements made which meant that I couldn't leave my car at the service centre with no transport. The service and flexibility was excellent
16 September 2024
Very responsive and lovely to deal with.
16 September 2024
Comms on the progress of my car repair on my last visit was less than satisfactory and caused me extra cost sorting out an alternative vehicle when it wasn't really required.
16 September 2024
Reliable and nice experience. Staff always helpful
15 September 2024
Had an issue and it was sorted out very quickly.
13 September 2024
kept well informed of issues / ongoing progress with car service
13 September 2024
Generally they are excellent but this time their service was much below the standard. My car spent 2 days with them for me to know that there is nothing wrong with the car but since picked it from them it's engine light is on and have been trying t
11 September 2024
All great. I am waiting for a quote on a service plan for my vehicle. Would of been full marks otherwise.
11 September 2024
Good communication throughout. Needed a new tyre then re MOT. Explained why I needed to get car back ASAP and Simon helped sort it all out quickly which was much appreciated. Much better service than other BMW dealer been to previously. Many thanks.
11 September 2024
They provide a great service and are able to accommodate specific requests at short notice.
11 September 2024
Louise was wonderful and kept in touch throughout the day, the service was very quick and the car being washed was a lovely bonus!
11 September 2024
I ceased using Halliwell Jones for servicing or MOT a couple of years ago after being charged about £70 to replace a side-light bulb. Previously I had been a customer for more than 30 years with five BMWs bought from Bluebell/Halliwell Jones.
10 September 2024
Excellent service from all the team, particularly Simon
10 September 2024
Ready when said and cleaned
10 September 2024
Good communication throughout.
09 September 2024
really good experience
09 September 2024
Staff were polite and helpful. No waiting. Good service all round.
07 September 2024
All good
07 September 2024
All very helpful and explained well
06 September 2024
Superb customer service, looking after me and my vehicle. All staff were friendly, professional and attentive. Gave me full confidence my BMW would be looked after, providing peace of mind
06 September 2024
Great service
05 September 2024
Pleasant and professional and kept me informed
05 September 2024
Knowledgeable, freindly and helpful staff.
05 September 2024
All staff really helpful and friendly and car was sparkling after it's clean up
05 September 2024
Efficient, good communication
03 September 2024
Everything is always explained and everyone is polite and cheerful
03 September 2024
as above. Only drawback was that the service desk was very busy so, I could not get in touch with Chris when trying to return his call
03 September 2024
Efficient and friendly
01 September 2024
All done well
29 August 2024
Smooth experience
29 August 2024
Everything went smoothly and feedback was informed and detailed.
29 August 2024
Very satisfied with service carried out
29 August 2024
Anthony was excellent
29 August 2024
Kept up to date thru out
29 August 2024
Katie was brilliant, thoroughly managed my expectations and kept me fully informed throughout the process
29 August 2024
I am very pleased with the service. Even though I was 10 minutes late to the appointment, they called me to check my status and even offered to reschedule my appointment.
29 August 2024
Did what expected
29 August 2024
Very nice staff at HJ
29 August 2024
Everything was well executed
23 August 2024
Very helpful in all aspects
23 August 2024
Excellent service and communication.
22 August 2024
The whole buying process went really well. Once I had collected my car I had noticed so marks and damage around the car which I notified to the dealer. Who have been only able to resolve 3 out of 4 of those issues. Leaving me with a damaged vehicle.
21 August 2024
Simon and the lady who also helped (sorry can't Timber her name) both very good
19 August 2024
All serviced and MOT with a loan car so perfect
18 August 2024
Efficient, thorough service. Advice on parking sensors very helpful. I feel safe driving a car that's been through their hands. The video tour underneath is very helpful, although I wish they didn't speak so fast!
17 August 2024
Always great customer service and never any issues with repairs/servicing at the Wilmslow centre.
17 August 2024
Excellent service.
16 August 2024
.
16 August 2024
Very helpful staff as always
16 August 2024
everything has been communicating seamlessly with the help of tech
14 August 2024
Polite and helpful staff, quick check in/check out, staff explain clearly of any issues with the car and provided advisories as appropriate.
14 August 2024
Everything went smoothly and nothing was too much trouble
13 August 2024
I couldn't ask for better service
13 August 2024
Good service, no replacement cars and although the fault was with the new car that I bought from you, I ended up paying £40 in taxi fares
13 August 2024
Good service & fast checking
13 August 2024
Good checki in for the car and feedback/results of the service. Work completed on schedule and car returned clean
13 August 2024
Really well looked after
13 August 2024
Any issue sorted with a fast turnaround and always in a professional manner.
13 August 2024
Excellent service as usual, always greeted with a smile / warm welcome from Anna - exceptional service from Richard Fothergill, Simon, Katie, Anthony and Patrick in service team - along with all staff including Ash in sales - also the technicians.
13 August 2024
They proactively organised the booking for me. s The checking in process was easy. They kept me well informed of progress during the day. Simon was very helpful when I picked the car up. My car was spotless when it was return.
13 August 2024
Very efficient
13 August 2024
Service arrangements were well organised and were completed on time.
13 August 2024
Car ready same day. Very clean inside and out
13 August 2024
They went out of their way to make my experience as nice as possible, I cannot fault them at all, from the initial call to arrange an appointment, to collecting my the car the same day. I felt like a valued customer for the 2nd time ever. 100% satis
13 August 2024
only been told that the car is ready when I called at 5:15pm
13 August 2024
They did as requested, on time and still found time to clean the car.
12 August 2024
Excellent service from start to finish
11 August 2024
Unfortunately though the problem with my car hasn't been fixed
09 August 2024
See above
08 August 2024
I was able to wait in comfort and could have a hot drink and use the bathroom
07 August 2024
Seamless service. Friendly staff.
07 August 2024
My vehicle was misfuelled and it took nearly three months to repair. That's not what I call service.
06 August 2024
I felt confident that my vehicle was in the safe hands of experts. All actions required were explained to me in detail and I valued the advice given. The finishing valeting service and complimentary gift were a very pleasant, unexpected extra.
06 August 2024
Everything was felt with super efficiency.
06 August 2024
Good communication from Anthony
06 August 2024
Problem was resolved in a timely way, staff listened and responded really well. We were kept informed at all timez
06 August 2024
No complaints at all
06 August 2024
Professional, courteous and helpful staff.
05 August 2024
Efficient, friendly and trouble free service as usual. Mohammed was a star.
05 August 2024
Excellent service from friendly, courteous and professional staff.
04 August 2024
Did what they said they would do, when they said they would do it. Can't ask for more,
04 August 2024
Excellent service
03 August 2024
Yet again the cost quoted when I booked the service via the app was less than the charge I had to pay. This is very annoying.
03 August 2024
I can't think of any thing I felt could be improved
03 August 2024
Anthony and Patrick were excellent .
02 August 2024
No waiting involved and the Simon the service executive kept me informed of progress and was engaging in his manner
02 August 2024
Repair completed quickly & efficiently
01 August 2024
Quality service
31 July 2024
Efficient and friendly service.
31 July 2024
Fitted me in and kept informed
31 July 2024
Ease of booking, professional on date
31 July 2024
Very satisfied.
31 July 2024
Mohammad delivered call back service to arrange booking and Amy who was the service advisor on the day was helpful and supportive and delivered great customer service
31 July 2024
Went beyond the norm, sending me a video of the inspection of suspension, brakes , tyres.
31 July 2024
Great service
31 July 2024
Fixed problem at no cost
30 July 2024
Your staff were friendly and courteous
30 July 2024
Anthony and the aftersales team were fantastic as always, from the curtesy call before my appointment to dropping the car off and regular update calls. Anthony also arranged a loan car for me which ensured I kept moving.
30 July 2024
Great service from start to finish. Easy to book, choice of days/times. Great service at the start and end. Kept informed throughout.
30 July 2024
They were great, I have been speaking highly of hallowed Jones wilmslow ever since I had my EGR recall and was treated with great customer experience and great courtesy car.
28 July 2024
I had a 2 hour slot for my service. It took approx 15 mins over that and my car seemed to be the last to be worked on. Getting my car washed and vacuumed is a nice finishing touch.
28 July 2024
Aimee looked after me very well, booking me in and explaining what would be happening with my car
28 July 2024
Excellent service.
27 July 2024
They have done an amazing job my car looks like new!
27 July 2024
Staff were efficient and curteous
27 July 2024
From the moment I dropped off my car to the moment I collected it, the entire sales, service, and presentation team were exceptionally professional, approachable, and sincere.
27 July 2024
Th service was carried out but the experience was like using a self service check out in Tesco
27 July 2024
Excellent service and attention
27 July 2024
Attention to detail job carried out in time as promised
26 July 2024
Everything was completed in the time scale
26 July 2024
Again great staff efficient and friendly
26 July 2024
Work completed as expected, with timely update as tasks completed.Thanks are also due to Amie who helped with my transport needs which had changed at short notice.
26 July 2024
Service staff very helpful.
26 July 2024
The required service items were carried out efficiently and professionally, and I always appreciate the video overview that accompanies it.
26 July 2024
The HJ Wilmslow team are so good. Very welcoming, extremely friendly and have a big jar of dog treats.
26 July 2024
Kept informed
25 July 2024
Everything went as well as could be expected.
25 July 2024
They were able to meet my timescale, new efficient box drop off service was excellent.
23 July 2024
England were playing and I thought the team would be wanting to get off early but just super professional and wonderful
21 July 2024
All staff fully commited and helpful
20 July 2024
I was told exactly what was going to be done and the work was carried out promptly. I collected the car at the time I was told and it had been cleaned and was ready.
18 July 2024
Overall OK
18 July 2024
No courtesy car so had to get taxi, another £40
18 July 2024
The agent Mohammed Vakaas was very friendly and professional, he explained everything clearly to me so I understood the process. And called me throughout the day as he said he would to keep me updated.
18 July 2024
Although the car was only in for a recall, I feel service was excellent and I felt welcomed by the staff.
18 July 2024
Always polite and informative
17 July 2024
Always excellent professional service by pleasant and helpful staff.
17 July 2024
Explained in detail about the BMW app.
17 July 2024
Always very satisfied and when one meets staff like Mohammed its clear that everything will be said.
16 July 2024
Appointment booked for the next morning! Work carried out whilst I waited.
15 July 2024
Friendly, informative and kept me up to date with proceedings
15 July 2024
Seemed to be 'guessing' what my car fault was. Suggested I'd put petrol in my diesel car, which was totally wrong
15 July 2024
Everything done on time
11 July 2024
Nice, friendly staff who endeavour to help and make experience as little impacting as possible. Appreciated
11 July 2024
My preference is only to use this branch. The staff are all great at what they do, make you feel welcome, friendly and very knowledgable.
11 July 2024
Work carried out promptly and efficiently
10 July 2024
I am happy with how I was dealt with
10 July 2024
Very pleasant experience
10 July 2024
As above, great service but often costs more than anticipated (if unexpected work required)
10 July 2024
All went well, the car that i was provided with was excellent and the service was the same
10 July 2024
Amie was fantastic from start to finish. I was made to feel very valued
10 July 2024
Simon kept me up to date each day my car was in. He found a fault with the hand break on the i3 and arranged to have it fixed - extremely helpful.
10 July 2024
Great customer service
10 July 2024
All excellent
10 July 2024
One tip would to get your service technician to speak slower and articulate better in service videos ??
02 October 2024
Very easy to deal with, felt like the team cared.