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ABOUT HALLIWELL JONES WILMSLOW

Welcome to Halliwell Jones Wilmslow

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Jack is an asset to the team

Service

Everything well done

Service

Really good service. Liked the video detailing the service and safety checks carried out.

Service

I have dealt with HW in Wilmslow and their predecessor Blue Bell for many years and have trust and confidence in them.

Service

Excellent personal service from Jack. Kept me updated and helped with a contact free service which was important to me.

Service

Service v good

Service

Nothing is too much trouble and despite Covid i am always made to feel welcome and valued

Service

Halliwell Jones wilmslow always go the extra mile, making you feel a valued customer

Service

Car was serviced in the time frame promised.

Service

Efficient, we were kept well informed of what was happening. Everything was done quickly and very well

Service

Simple process and team very polite.

Service

Very good service, I was kept informed of all stages despite needing help over bank holiday weekend. Roadside assistance were helpful in recovery of my car in a good timeframe.

Service

very helpful and sympathetic to my situation with the car breaking down twice

Service

Never have any issues.

Service

Kept well informed and warmly greeted at reception.

Service

The service receptionist was friendly and my car was ready for collection at the stated time with the work done. I think the video of the condition check is a good idea.

Service

The service experience from start to finish was an enjoyable experience. The experience when arriving and during the visit was very reassuring/safe during these COVID-19 times

Service

Halliwell Jones warned me last year that some work would need to be done on the car, they reminded me this year at the relevant time, gave me good information to make decisions, were efficient and courteous.

Service

Halliwell Jones performance has so far been exemplary. Courteous, knowledgeable and friendly yet efficient staff. So far very impressed.

Service

Overall dealt with Adam, Simon and Jack all polite and very helpful every time I come in and Anthony in mini when I've been in there

Service

swift efficient drop off and work carried out satisfactorily.

Service

Vehicle ready on time

Service

As above, very happy with both my car and the service I have received

Service

Due to Covid restrictions, vehicle was bought by 'Click and Collect' - however staff were as always very helpful and did all possible, within the regulations.

Service

total satisfaction from start to finish

Service

Excellent service.

Service

Everyone excellent

Service

You did what was asked in a professional way and I wasn't left hanging around for meet & greet, updates, or handover.

Service

Dealt with quickly, courteous and friendly.

Service

The work was done satisfactorily and without fuss

Service

Easy to arrange and friendly service staff.

Service

Excellent

Service

Because they wouldn't return the car until it was in the condition it should have been in. A lot of care was taken that the car was mechanically sound, which gives me a lot of confidence the the dealership.

Service

OK

Service

fantastic care

Service

Complete satisfaction.

Service

Because they did what they were supposed to do

Service

Because I want to let you all no what a top lad he is

Service

Always professional and feel I can trust them

Service

Amazing service video's sent explaining!! Well impressed

Service

All work completed on time. All staff friendly and helpful.

Service

Easy to book in and good feedback

Service

The recall was quick, communication was great. My service representative was extremely professional and had excellent customer service.

Service

The repair was a bit tricky but achieved - it did seem to take a long time.

Service

diagnosed problem immediately very efficient and courteous service

Service

Same answer as above

Service

Missed rectifying one fault

Service

Service always done on time, staff polite, efficient and professional, car is ready when it's ready so no hanging around.

Service

It was a good experience

Service

Recall checked and shown to be OK

Service

Friendly, professional staff.. extremely helpful.

Service

Done as expected and kept informed

Service

Great service and good advice.

Service

I was dealt with in a timely fashion and my car was repaired as promised.

Service

Good service (although they need the car for a long period)

Service

It was easy to book, instructions were clear (covid-19) and the team were incredibly friendly and informative. While in for servicing the team communicated regularly and informed me of any issues. Seamless.

Service

Did everything they needed, plus I liked the video message showing my car during the healthcheck.

Service

Based on my experience, I will definately have my car serviced here again. The precautions taken for covid 19 appeared to be very well managed.

Service

The service was completed to my complete satisfaction and the service team were exemplary.

Service

Excellent service.

Service

See above

Service

Other then above no problem at all the gentleman I delt with excellent ( not the same man already talking to the 2 customers

Service

Couldn't be better

Service

Simon was great, got the job done quickly and efficiently. He kept me informed throughout

Service

Very accomodating despite difficult circumstances

Service

I have used this dealership, both current and previous owners for 16 years and I have always received excellent service

Service

Hassle free experience provided by competent staff.

Service

Good work - good service

Service

Friendly, efficient and professional service fully cognisant of COVID-19 distancing requirements.

Service

Friendly staff and car ready to be picked up when advised it would be. Nice touch to part charge the car and valet.

Service

Courteous staff, kept me up to date, and despite COVID restrictions all went smoothly and car valeted as well

Service

Impressed with the video and the feedback I was given.

Service

they repaired it reasonably quickly

Service

Work carried out most professionally.

Service

This answer is because I could not have thought of anything better to reply with. The service you provided for myself was second to none and attributes to what BMW stands for, thanks.

Service

Excellent service from all staff at willmslow especially Jack,Lisa and Simon 1st class service

Service

Very satisfied with the work done by Halliwell Jones Wilmslow, with the invoice listed all items having been checked and the amount being consumed.

Service

See above answer.

Service

Fixed problem faster than anticipated with no prior notice.

Service

As before

Service

The centre did what was needed quickly and efficiently

Service

Helpful friendly staff. Professional service technicians .

Service

Job done same day

Service

Jack Rains was excellent - please pass this feedback to him. I also like the videos you provide of the service report - very thorough

Service

Explained in previous question

Service

on this occassion I only went for a battery change and but to my surprise was offerred a free safety check , a bit like an MOT but without the stress ! this was on video with commentary which I fouund reassuring and then I was offerd a free wash/vale

Service

Fixed a problem I had with the sos system, did a good job and also gave it a good clean which was appreciated.

Service

This was my first time completing a transaction like this and it was so easy and painless. The car and the added features is definitely an added touch.

Sales

A big thank you to my point of contact - Rob. He has made the whole process of purchase to delivery a pleasure. Friendly, approachable, helpful and informative and just the right balance of keeping in contact - even during Covid times

Sales

From start to finish mark at wilmslow has been amazing would highly recommend

Sales

Very easy , Rob is exceptional in all areas , giving me all the time I needed and went threw setting up my new car to my settings , he's a credit to bmw

Sales

I have an excellent relationship with the Sales Consultant (Mark Marsland).

Sales

I have little knowledge of cars but knew which model I was interested in, my budget and wish list. Although I was given plenty of information and advice from Rob my salesman, I was never overwhelmed or pushed. Rob kept me updated at every stage

Sales

Ash and Mark at Halliwell Jones in Winslow really looked after me through the whole process. Even given the current climate we are in I felt very comfortable and relaxed.

Sales

Knowledgeable, friendly, helpful and professional staff

Sales

The Sales executive, Rob Ankers, and supporting staff at Halliwell Jones Wilmslow were helpful, friendly, polite and professional in the attention they gave me during the purchase, the handover (in these difficult Covid affected times) and since then

Sales

Very friendly and patient when getting to know your new car and also not missing any details When going over features of the car. Also personal recommendations from the salesman to enhance experience.

Sales

Lovely staff couldn't do enough for me

Sales

Sales people had all the time necessary to talk me through the car and the options available

Sales

Everything was organised to full satisfaction

Sales

My advisor Mark Marsland of the Haliwel group in Wilmslow was professional, covid safe and made me feel like a valued customer. He talked to me about my options, advised me on deposits and ensured communication was maintained.