Jack is an asset to the team

Everything well done

Really good service. Liked the video detailing the service and safety checks carried out.

I have dealt with HW in Wilmslow and their predecessor Blue Bell for many years and have trust and confidence in them.

Excellent personal service from Jack. Kept me updated and helped with a contact free service which was important to me.

Service v good

Nothing is too much trouble and despite Covid i am always made to feel welcome and valued

Halliwell Jones wilmslow always go the extra mile, making you feel a valued customer

Car was serviced in the time frame promised.

Efficient, we were kept well informed of what was happening. Everything was done quickly and very well

Simple process and team very polite.

Very good service, I was kept informed of all stages despite needing help over bank holiday weekend. Roadside assistance were helpful in recovery of my car in a good timeframe.

very helpful and sympathetic to my situation with the car breaking down twice

Never have any issues.

Kept well informed and warmly greeted at reception.

The service receptionist was friendly and my car was ready for collection at the stated time with the work done. I think the video of the condition check is a good idea.

The service experience from start to finish was an enjoyable experience. The experience when arriving and during the visit was very reassuring/safe during these COVID-19 times

Halliwell Jones warned me last year that some work would need to be done on the car, they reminded me this year at the relevant time, gave me good information to make decisions, were efficient and courteous.

Halliwell Jones performance has so far been exemplary. Courteous, knowledgeable and friendly yet efficient staff. So far very impressed.

Overall dealt with Adam, Simon and Jack all polite and very helpful every time I come in and Anthony in mini when I've been in there

swift efficient drop off and work carried out satisfactorily.

Vehicle ready on time

As above, very happy with both my car and the service I have received

Due to Covid restrictions, vehicle was bought by 'Click and Collect' - however staff were as always very helpful and did all possible, within the regulations.

total satisfaction from start to finish

Excellent service.

Everyone excellent

You did what was asked in a professional way and I wasn't left hanging around for meet & greet, updates, or handover.

Dealt with quickly, courteous and friendly.

The work was done satisfactorily and without fuss

Easy to arrange and friendly service staff.

Excellent

Because they wouldn't return the car until it was in the condition it should have been in. A lot of care was taken that the car was mechanically sound, which gives me a lot of confidence the the dealership.

OK

fantastic care

Complete satisfaction.

Because they did what they were supposed to do

Because I want to let you all no what a top lad he is

Always professional and feel I can trust them

Amazing service video's sent explaining!! Well impressed

All work completed on time. All staff friendly and helpful.

Easy to book in and good feedback

The recall was quick, communication was great. My service representative was extremely professional and had excellent customer service.

The repair was a bit tricky but achieved - it did seem to take a long time.

diagnosed problem immediately very efficient and courteous service

Same answer as above

Missed rectifying one fault

Service always done on time, staff polite, efficient and professional, car is ready when it's ready so no hanging around.

It was a good experience

Recall checked and shown to be OK

Friendly, professional staff.. extremely helpful.

Done as expected and kept informed

Great service and good advice.

I was dealt with in a timely fashion and my car was repaired as promised.

Good service (although they need the car for a long period)

It was easy to book, instructions were clear (covid-19) and the team were incredibly friendly and informative. While in for servicing the team communicated regularly and informed me of any issues. Seamless.

Did everything they needed, plus I liked the video message showing my car during the healthcheck.

Based on my experience, I will definately have my car serviced here again. The precautions taken for covid 19 appeared to be very well managed.

The service was completed to my complete satisfaction and the service team were exemplary.

Excellent service.

See above

Other then above no problem at all the gentleman I delt with excellent ( not the same man already talking to the 2 customers

Couldn't be better

Simon was great, got the job done quickly and efficiently. He kept me informed throughout

Very accomodating despite difficult circumstances

I have used this dealership, both current and previous owners for 16 years and I have always received excellent service

Hassle free experience provided by competent staff.

Good work - good service

Friendly, efficient and professional service fully cognisant of COVID-19 distancing requirements.

Friendly staff and car ready to be picked up when advised it would be. Nice touch to part charge the car and valet.

Courteous staff, kept me up to date, and despite COVID restrictions all went smoothly and car valeted as well

Impressed with the video and the feedback I was given.

they repaired it reasonably quickly

Work carried out most professionally.

This answer is because I could not have thought of anything better to reply with. The service you provided for myself was second to none and attributes to what BMW stands for, thanks.

Excellent service from all staff at willmslow especially Jack,Lisa and Simon 1st class service

Very satisfied with the work done by Halliwell Jones Wilmslow, with the invoice listed all items having been checked and the amount being consumed.

See above answer.

Fixed problem faster than anticipated with no prior notice.

As before

The centre did what was needed quickly and efficiently

Helpful friendly staff. Professional service technicians .

Job done same day

Jack Rains was excellent - please pass this feedback to him. I also like the videos you provide of the service report - very thorough

Explained in previous question

on this occassion I only went for a battery change and but to my surprise was offerred a free safety check , a bit like an MOT but without the stress ! this was on video with commentary which I fouund reassuring and then I was offerd a free wash/vale

Fixed a problem I had with the sos system, did a good job and also gave it a good clean which was appreciated.

This was my first time completing a transaction like this and it was so easy and painless. The car and the added features is definitely an added touch.

A big thank you to my point of contact - Rob. He has made the whole process of purchase to delivery a pleasure. Friendly, approachable, helpful and informative and just the right balance of keeping in contact - even during Covid times

From start to finish mark at wilmslow has been amazing would highly recommend

Very easy , Rob is exceptional in all areas , giving me all the time I needed and went threw setting up my new car to my settings , he's a credit to bmw

I have an excellent relationship with the Sales Consultant (Mark Marsland).

I have little knowledge of cars but knew which model I was interested in, my budget and wish list. Although I was given plenty of information and advice from Rob my salesman, I was never overwhelmed or pushed. Rob kept me updated at every stage

Ash and Mark at Halliwell Jones in Winslow really looked after me through the whole process. Even given the current climate we are in I felt very comfortable and relaxed.

Knowledgeable, friendly, helpful and professional staff

The Sales executive, Rob Ankers, and supporting staff at Halliwell Jones Wilmslow were helpful, friendly, polite and professional in the attention they gave me during the purchase, the handover (in these difficult Covid affected times) and since then

Very friendly and patient when getting to know your new car and also not missing any details When going over features of the car. Also personal recommendations from the salesman to enhance experience.

Lovely staff couldn't do enough for me

Sales people had all the time necessary to talk me through the car and the options available

Everything was organised to full satisfaction

My advisor Mark Marsland of the Haliwel group in Wilmslow was professional, covid safe and made me feel like a valued customer. He talked to me about my options, advised me on deposits and ensured communication was maintained.